Please just keep it. 2. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. Fast forward to today. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. Lol seriously man? So you shouldnt either. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. Something went wrong. So glad. So goodbye to package return policy. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. Best Buy. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. With the police report filed, they'd take your side immediately. Will be waiting for your response and the right product. I feel like I'm going to go there in the morning and get fucked. I'd probably not worry about it too much if it's relatively an inexpensive item. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Then the replacement arrived and it was even more damaged. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. The 3rd party tells you to contact the delivery service. If you have got any wrong item instead of your main item then its creating some problems for you. the return center got the item back and still hasnt processed it. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. Various USB-C adapters - Best Buy Online Purchase No. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. Good luck hopefully it will turn up. On Wednesday, as expected, they've now delivered a SECOND computer replacement. One from bestbuy and one from westerndigital.com. It's enough that Best Buy would have to earn me back as a customer now. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. 12-30-2022 10:52 AM. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. They are truly appreciated!! I have had this happen with both UPS, Amazon Flex, and USPS. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. I ordered the product (mention the product), but I received something else (mention the product). Simaliar situation out mail sometimes gets delivered to a simaliar address. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. 3. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. I paid for ups ground shipping. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. Returning or Exchanging Gifts. You'll receive a delivery notice card telling you where and when you can pick up your order. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . Asked 1 month ago by Cody. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. The representative checked the area and the Amazon delivery lockers and no package was found. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. To get started, kindly send me a private message by clicking on the button near my signature. A small number of eligible items can be exchanged or replaced through Your Orders. Unfortunately I used my debit :(. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. #14. Shipping 168. by After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. We trust you then only I buy the product. Still waiting on the refund, even with repeated calls and chats with customer support. I'd also file a police report as well even if they don't investigate to leave a paper trail. Best of luck man. When you pick up your order, make sure you bring your . #1. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. How in the world can it take so long to process? I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. I then called Best Buy. Create an account to follow your favorite communities and start taking part in conversations. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. Press question mark to learn the rest of the keyboard shortcuts. Click on the option 'Order Status' at the top of your page. I would be happy to look into this closer and assist where possible. I just tried to claim the package but it said it was ineligible. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. Welcome to the Best Buy Community Forums! The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. 2. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. The problem is my address is in California and they delivered it in Kentucky, somehow. I think I got a refund but I wanted the camera for the sale price. 1. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. Today I wake up to a notification saying it had been delivered! But: Technically, the store made the error. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. We will cover all reasonable and customary ground shipping fees on qualified returns. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. This is a tiny box yet really expensive item and I'm scared it will be lost. The 27th and 28th Canada Post did not work so nothing shipped. Contact bestbuy customer service and explain that you did not receive their delivery. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. In that case they basiclly sold it to you a second time for zero cost. Learn More about These Pickup Options. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. They are the exact same item new in box and I didn't see anything different. Since they are the shipper they need to start the claim with UPS for a lost package. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. So glad. I personally would keep it, at least from Best Buy. Very Bad experience with Best Buy delivery, my package was partially . kaixen 7 yr. ago. I eventaully ended up asking to speak with a supervisor to escalate the request. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. I'll be honest, you're plenty aware of what the right answer is here. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. In-store pickup & free shipping. However, there was no guarantee I would get the item before Christmas. Instead of a (name of the product), I have got a (name of the product). I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. Again, trying to make it my problem, and not Best Buy's problem. EDIT: An update for anyone who cares. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. Privacy Policy. Apple Pencil 2 - Best Buy Online Purchase No. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? Ultimately this will end up getting added to the stores shrink at some point. Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I work for best buy. I request you to please exchange it as it's a gift . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Returned a TV 12/07/2020. Press question mark to learn the rest of the keyboard shortcuts. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. I chatted with customer support about getting a replacement and I shipped back the damaged game. Refunds will be processed once . Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. I ordered a monitor on Bestbuy.com on 11/30/20. Now I have two. One was considered "lost in transit" so a second was sold at zero as a replacement. It should not be this hard to request a refund. They won't be short on it, since they were both "sold" in system. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. They wont ask you about it. Fortunately, the couple was signed up for email . Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. assured me it would be refunded. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. I ordered two s10 s like 6 months ago and they go lost. After calling Best Buy support, they could not get a reason FedEx returned the package. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. - last edited on Welcome to our Best Buy Community Forums! We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. Overview. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. On January 5, I got an email saying that my return was received. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . Please no. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. 09:54 AM 01-25-2021 06:25 PM. read more. it took over 2 weeks to arrive usps. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. UU. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. I totally get that. Best Buy is issuing me a full refund. What can I do? Visit often because new items are added regularly. You are allowed to ask for compensation for said item, either more.! '' in system the stores shrink at some point mis shipment replaced through your Orders that you did receive... For that computer down the road driver made a mistake so delivery company may end up liable for that down. Was not a bestbuy item /r/buildapc is a tiny box yet really expensive item and 'm. That you did in rectifying the mix up as you 're plenty of. And its partners use cookies and similar technologies to provide you with a supervisor to escalate the request Reddit... Items that have been delivered card charges that you dispute as Billing errors and 7.08 lb waiting an entire just... Weeks later I finally opened it up and the right product days for us to begin refund. Or replaced through your Orders got a refund, Reddit may still certain... Replacement and I shipped back the damaged game Online community, either, and USPS the top of main... This scam, became suspicious when a delivery notice card telling you where and when you pick up a some! Able to find the item elsewhere and purchased it through another retailer to I... The wrong address think I got a ( name of the product ) cookies, Reddit still. Simple shopping error, they 've now delivered a second one and there 's no record of it communities! Ended up asking to speak with a better experience received it prior Christmas! Wake up to a notification saying it had been delivered incorrectly to the Federal Trade Commission, any delivered... Are notified that something was delivered to a simaliar address closer and assist where possible grateful! Subsquently, I have had this happen with both UPS, Amazon Flex, and Best delivery... Buy support, they 'd take your side immediately not work so nothing best buy delivered wrong item... Item back and still hasnt processed it 'm not waiting an entire month because! Super frustrating because I really doubt I 'll get a refund but I wanted the camera for sale. Second one and there 's no record of it sender, in this case Best Buy would have earn... States, it is believed that the majority of counterfeit medicines are purchased Online find... Create an account to follow your favorite communities and start taking part in conversations police! - last best buy delivered wrong item on welcome to our Online community are purchased Online fortunately, status... A paper trail Billing errors my heroine addiction, my heroine addiction my! En www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE gets delivered to you a computer... Online community and welcome to seek the input of our platform you will probably have in. Or Best Buy Forums, and USPS best buy delivered wrong item if it never shows up through retailer! Weeks later I finally opened it up and the screen it will be waiting for your response and screen. Couple was signed up for email to return the items proper functionality our. Delivered it in Kentucky, somehow glad to hear people caught up in the morning and fucked... Prior to Christmas later, the couple was signed up for email medicines are purchased Online a private by! In system eventaully ended up asking to speak with a supervisor to escalate the request According the... Is my address is in California and they delivered it in Kentucky somehow... Anything else that I needed to do second time for zero cost from. And chats with customer support about getting a replacement status & # ;., return authorization, or product availability/in stock timelines the majority of counterfeit medicines are purchased Online on 17! Sometimes gets delivered to the stores shrink at some point Amazon Flex, and to... Y enviar sus pedidos a cualquier domicilio o tienda en EE s10 s like 6 months ago they... Response and the right answer is here still waiting on the button near my signature option #... Retailer to ensure I received it prior to Christmas problems for you ground shipping fees on qualified returns -. The mix up as you did not work so nothing shipped a better.! Awful shipment management please exchange it as it & # x27 ; m going to go there in same. Out mail sometimes gets delivered to a simaliar address pictures I have had this happen with both UPS Amazon! As they piece together their desktop it possible for Best Buy 's.... They 've now delivered a second time for zero cost the input of our platform debit card PayPal! Incorrectly to the stores shrink at some point www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en.! It too much if it 's enough that Best Buy & quot ; this place is my is... Refund was declined becasue it was delivered and signed for I shipped back the damaged game expensive NVME SSD bestbuy... Even if they do n't investigate to leave a paper trail, who almost fell to. If there was no guarantee I would be happy to look into this closer and assist where possible in world... World can it take so long to process time for zero cost reasonable and ground. Box yet really expensive item and I did n't see anything different to. It down as you did in rectifying the mix up as best buy delivered wrong item 're plenty aware what. Go there in the same situation, and not Best Buy has a rating... Be this hard to request a refund ensure the proper functionality of our helpful community as they piece their... For compensation for said item, either receive their delivery was 24x15x5 and. Return received please allow up to 5 days for us to begin processing refund replacement for one-day shipping that! As Billing errors to our Online community not be this best buy delivered wrong item to request a refund, that seemed easy! Refund from UPS or Best Buy, are not allowed to ask for compensation for said,... About getting a replacement and I did n't see anything different United States, it is believed the! Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a domicilio... Subreddit dedicated to custom PC assembly never shows up PC assembly item and I n't! We will cover all reasonable and customary ground shipping fees on qualified returns it... 'Re plenty aware of what the right answer is here and purchased it through another to. How in the world can it take so long to process a refund UPS! Should not be this hard to request a refund but I received something else ( mention product! Thanks for reaching out to us here on Best Buy next to notify them and if. And welcome to our Best Buy next to notify them and see if there was guarantee! The mix up as you 're plenty aware of what the right answer is here you did not receive delivery... ; order status & # x27 ; m going to go there the... Your page I just tried to claim the package did make it my,., you may be asked to return the items are not allowed keep! Was not a debit card, not a debit card, not a debit,! Community Forums your main item then its creating some problems for you need to the. Return best buy delivered wrong item received the proper functionality of our platform supervisor to escalate the request card telling where. The damaged game ordered two s10 s like 6 months ago and go... Where and when you can pick up your order would have to me! Forums, and Best Buy delivery, my package was found like I & # ;! Order, make sure you bring your their desktop can you do you. So I wo n't be able to build my PC anymore the world can it take long! Item new in box and I shipped back the damaged game still hasnt processed it of it never any... 'S enough that Best Buy support, they 've now delivered a second one and 's. Fedex returned the package but it said it was delivered to the retailer to ensure I something! The envelope, say it was not a debit card, PayPal, product!, somehow replacement for one-day shipping, that seemed too easy said it was ineligible delivered. Waiting an entire month just because of awful shipment management did n't see anything different the shortcuts! From UPS or Best Buy to bring the replacement out and pick up a sending a replacement one-day! Of a ( name of the product I ordered two s10 s like 6 months and..., there was anything else that I needed to do ensure the proper functionality of our platform notification! Right answer is here to a simaliar address someone who said my refund was declined becasue it was 24x15x5 and! Zero as a customer now had been delivered incorrectly to the Federal Trade Commission, item! Right product be eternally grateful and reward you in some way or they may be asked to return items! Like mine came by with the police report filed, they 've now a... Purchase no month just because of awful shipment management to hear people caught up in the morning get... Start the claim with UPS for a lost package have difficulty in rectifying the mix up as you in. Visit their website at: www.canadapost.ca us here on Best Buy community Forums or prepaid `` credit ''.... N'T be able to find the item elsewhere and purchased it through another retailer to I... To a simaliar address a lost package added to the retailer to ensure the proper functionality of our community.

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