I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. My date was just off by one day, although it looks like yours is off by weeks. my TA. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Serenade . If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Certain promotions will be excluded from the policy. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Cruise was 1st April and I contacted X the day after the notice. #2. From August 2022 Travel + Leisure, published by TI Inc. Plus, our limited-time bonus onboard . We talked to Celebrity on Sunday. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. We were on board Reflection which departed PE on March 13th. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Sign in or create an account. Europe Exceptions are any cruise booked under special non-refundable terms. 30 days or less. Celebrity customer service for existing reservations can be reached. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Get expert advice, insider tips and more. Florida. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Celebrity cancelled our stop in Alex. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Will I still get the same perks when I rebook a new cruise? In recent weeks, hundreds of. What You Need to Know. However, FCCs cannot be used to obtain a refund. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? I just requested a refund for my Royal Caribbean cruise. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. What Happens If There Is a Cruise Price Drop After Booking? Captain's Club members may call (844)418-6824. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. We did those ourselves online and the credits were on the card quite quickly. s&+tA2KZ5%"zAV7 , Guests who would like to reschedule their sailing for another date must do so at prevailing rates. When I called about my cruise, it only took a few minutes to talk to someone. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. Powered by Invision Community. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Guess I'll check with them tomorrow. Cancelled all of our private & X excursions today. That information is also on the line's celebritycruises.com website. Affluent Media Group, a Dotdash Meredith company. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? The terms of the FCC offered to a contracted group may not be the same. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. It seems as if I do not. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. I booked a cruise on board that has now been cancelled by Celebrity. Celebrity has postponed the restart . We have still heard nothing but weregiven amounts etc over the phone. Checked with TA and was told to check with them after 30 days. Modified Date: May 8, 2022. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. 6|fcj&Dz0Q3VkK;6g`S?T Unfortunately here in the UK, we have no other option. Meecheee above said never, ever book a non-refundable trip . Can you use your Future Cruise Credit (FCC) on an existing booking? Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. My two cruises are still active when I log in to their website. I also reserved my hotel rooms and other arrangements with refundable deposits. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? ^^LvVr27+x{cW=)@0@%w, All Rights Reserved. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. The agent was very understanding when I voiced concern about the trip. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. I guess I should have asked if I had to go thru. Responses may take 7 to 10 business days. What kind of compensation will they receive? Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Emails will be answered in the order received. Different refund policies may exist for bookings made outside the United States or Canada. Those will be credited back to your credit. , explore Europe in Relaxed Luxury. Multiple FCCs maybe applied per guest within the same reservation. All taxes and fees will be refunded back to original form of payment. So, Celebrity is ahead in the notification dept. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. No. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Please note this policy does not apply to guests booked on chartered sailings. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Very easy to doand got the same message as Jim in response. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Air carrier to check for available options Cruises for your booking celebrity cancelled cruise refund must cancel the.... 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