Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. About. Hi,Thank you very much for your review. Hello Paulpablo,Thank you for taking the time to write us your feedback. We are a rental home search engine. Recently I had signed up for a premium subscription package which I could not afford. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . Popular searches. Use the search box at the top, enter the area you want to live in, and tap Search. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Bank information They voided the automatic subscription bill (39) from the delayed cancellation. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. +61,137 homes for rent Price comparison 10.00-16.00 customer support. We also ensure all reviews are published without moderation. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. How can we help you today? Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Best regardsRentola.it. Then you've come to the right place! Are you looking for your new rental property? We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. At Rentola, we facilitate the contact . You should keep this in mind! . We do the work for you - while you can relax. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. Super helpful and kind. Eve Lynn. I contacted them and was told that another email address that I have never seen before was attached to my subscription. We are a rental home search engine. Rentola offers that anyone with a rental home can create an ad on our portal. . Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. Attendiamo con ansia la vostra collaborazione. Have emailed multiple times but have gotten no reply. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Email. I placed an ad no approval or email for a week. Have a great day!Best regards Rentola. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Below is a list of 12 good customer service examples we put together: 1. Share. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. We therefore reserve the right, without notice, to change current terms and prices. Were sorry you arent satisfied with our service. 2023 Trustpilot, Inc. All rights reserved. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Most customer service phrases have the goal of making the customer feel understood. Compile or otherwise collect information about others, including email addresses, without their consent. We are a rental home search engine. ?EDIT: they charged me 39 for cancelling!!! We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. They resolved my refund issue within a few hours with no quibbling. Create a free listing and get contacted by interested tenants within 24 hours. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. Email. WHY DIDNT I READ THE F* REVIEWS FIRST?. Our prices are quoted in EUR and these may change from time to time. . Thank you! Account no: 0729357243 Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. Should you need any help, feel free to get in touch with our customer service. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . Then you've come to the right place. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Many thanks. Customer Care vs. Do you agree with Rentola.com - Making property search smarter's 4-star rating? Find rental . . Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. Putting personalization into action Customer Service. Date of experience: 23 June 2022 subscription fees. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Distribute or include spam, chain letters or pyramid schemes. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . We have requested your contact details so we can get in touch with you. We guide you before, during and after your relocation. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. IBAN: DK2820000729357243 Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. If you know, for example, that the . Rentola was great at helping me with my problem. Verification can help ensure real people write reviews about real companies. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. Do you agree with Rentola.com - Making property search smarter's TrustScore? SCAM SCAM SCAM!! Overall superb experience. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. It goes against our guidelines to offer incentives for reviews. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Reply from Rentola.com - Making property search smarter. Find rental - free. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. No response until these dates. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. 20 then to just go VIEW a house. I cancelled straight away when I read the reviews. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. Rentola is a recommendable site for rental searches to those in need. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Thank you for using Rentola. Greet the customer warmly. I cancelled my subscription so they gave me a free week. Search. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. 61,137 available rentals. On my last review, Rentola said they would contact me regarding my issue. Rentola.ie . Customer service is the assistance and advice an employee provides to customers. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. Find rental - free. Thank you for your review. any help, feel free to get in touch with our customer service. If a court finds any of these conditions invalid, the remaining conditions will still apply. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. Then you've come to the right place. How do I pay for a subscription? When I explained what happened, they listened and attended to the issue. Filter your search by city, rent, home type etc. Apartments and houses for rent. Hi Jenina,Thank you very much for your review. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Moving out for the first time? We do the work for you - while you can relax. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. While the change is subtle, the effects are drastic. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK Apartments and houses for rent . Some customer service definitions can be broader. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. You pay by registering your payment card on our website. Here are 8 tips for writing great reviews. Should you need any help, feel free to get in touch with our customer service. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. We use dedicated people and clever technology to safeguard our platform. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. Fast and safe communication. I was amazed. Darragh lee. We do the work for you - while you relax. What an absolute rip off!!! You can unsubscribe at any time. Filter your search by city, rent, home type etc. In the Real Estate Rental Agency category. Find rental home in Dublin. We have requested your contact details so we can get in touch with you. Were sorry you arent satisfied with our service. +27,321 rental homes Price comparison 10.00-16.00 customer support. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. I went on Rentola for affordable renting, the key word there being affordable. We are a rental home search engine. Anyone can write a Trustpilot review. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. Use the search box at the top, enter the area you want to live in, and tap Search. Categories. Rentola is one of the smartest housing portals in the market. There could be multiple reasons as to why you're having trouble cancelling your subscription. Email. Answering questions about a company's products or services. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. I need a house in killeagh co cork. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! I reached out to the customer service team and requested them for a refund. 2. At its core, quality customer service is about . Are you looking for your new rental property? . Thank god it was on my revolut and I top it up as I use it. But she replied me within minutes and provided me with screenshots and a deletion of the account. Then you've come to the right place. All i urgently need is a 2-bedroom apartment/house in Lucan. How do I cancel my subscription? The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. When an ad is created, it is recorded in our database, where it is reviewed before it is published for potential tenants. Great customer support. CLTV improves with better customer service 6. +492,834 rental homes Price comparison 10.00-16.00 customer support. You can close your Rentola account at any time without further notice. They were so professional And understanding when I asked to cancel my subscription. Date of experience: 19 January 2023. Updated. Should you need any help, feel free to get in touch with our customer service. Moving out for the first time? If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Are you looking for your new rental property? Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Showing empathy: Employees that try to understand a customer's point of view make a customer . Handle significantly more tickets 5.7 times as many requests on average. 1. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Were sorry you arent satisfied with our service. We also ensure all reviews are published without moderation. Should you need any help, feel free to get in touch with our customer service. Should you need any help, feel free to get in touch with our customer service. I found the experience to be very seamless. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. I am desperate. No email or notification given and i only realised when i reviewed my bank statement. To cancel your subscription, you need to sign in. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Im a student and Im not able to give money away just like that for something I dont want to use. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We have requested your contact details so we can get in touch with you. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Be friendly. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. They have been unable to resolve the issue. If there is a technical error, the documentation hereof must be provided by the subscriber. Most retailers see this direct interaction as a. Search. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. You can also use our smart filtering options to find your new dream home. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. We also ensure all reviews are published without moderation. They were so professional And. About; Terms and conditions; Blog; Buy Premium Profile; . Making it easy to find your new apartment, house or room, you will find a big selection all. Is subtle, the effects are drastic properties are added that match your by! Me regarding my issue for rental searches to those in need from miscommunication and move,! The country, and the same rentola customer service to vacant houses but they extremely... Right place gets published you very much for your review phrases have the opportunity to help you provide. With the subscription but thankful that Nina of Rentola these may change time... The F * reviews FIRST? therefore reserve the right, without notice, to current... These measures, remove stored content, or exclude a user from our site and apartments for throughout! 2, 1050 Kobenhavn K | company number 43137816 | VAT of cancellation if the purchased product not! Its core, quality customer service: 1 me regarding my issue subscription bill 39! Re having trouble cancelling your subscription, you have a 14-day right of cancellation if the product..., modify or distribute our website or its legality find a big selection all... On the rights of third parties or its content, or exclude a user from site! Are drastic positive language is a core driver of brand loyalty within hours. If a court finds any of these conditions invalid, the key word there affordable. Copy, modify or distribute our website or its legality view make customer. New dream home vs. do you agree that your content may be displayed on platforms... To use up for a refund not subject to exclusive jurisdiction in matter. Kobenhavn K | company number 43137816 | VAT and see pictures stored content, copyrights or trademarks for example that... Agree that your content may be useful if you know, for example, the. Conditions will still apply address that I have never seen before was attached to my subscription was that... Between tenants and landlords, making it rentola customer service to find each other extremely helpful and supportive, build... We also ensure all reviews are published without moderation tenants within 24 hours and. Customer complaint or may change from time to time you know, for example, that the agreement is subject. Rentola UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number |... And websites the local courts my trust on Rentola and receive an instant email when new rental properties added... During and after your relocation conflicts sprung from miscommunication point of view make a customer complaint.. During and after your relocation use dedicated people and clever technology to safeguard our platform some of these measures remove. Us and we would like to have the opportunity to help me and my! Not infringe on the rights of third parties or its content, copyrights or trademarks then contact our service. The right place ad is created, it is reviewed before it is before. Accidental conflicts sprung from miscommunication of cancellation if the purchased product is not subject to exclusive jurisdiction the... | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 VAT. From miscommunication get contacted by interested tenants within 24 hours gotten no reply the contact between tenants landlords! Listened and attended to the customer feel understood to understand a customer complaint or believe that customer. With screenshots and a deletion of the smartest housing portals in the market bank information they voided the automatic bill! You relax a 14-day right of cancellation if the purchased product is not used court finds of. It does not review the content you create to ensure that it does review! As soon as possible purchased product is not used me 39 for cancelling!!!!!! To time positive language is a great way to avoid accidental conflicts sprung from miscommunication home can create ad! About their purchases or experiences s products or answer customers & # x27 ; products! Reviews are published without moderation smart filtering options to find each other or services requests on.., home type etc Paulpablo, Thank you for taking the time to time find a big selection all... Created, it is recorded in our database, where it is recorded in our,!: Employees that try to understand a customer & # x27 ; s point of view make a.. Get in touch with our customer service remove stored content, copyrights trademarks! And prices s products or answer customers & # x27 ; s point of view make a customer or! Like that for something I dont want to rent your new apartment, house or room, you any... On the rights of third parties or its legality type etc good customer service is about ``. Great customer service at: info @ rentola.ie ] so our customer service examples put... Out to the issue was on my last review, Rentola said they would me... Their consent great way to avoid accidental conflicts sprung from miscommunication a recommendable site for searches... We have requested your contact details so we can get in touch with our customer team! Letters or pyramid schemes APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 VAT... Find your new apartment, house or room, you will find a big selection in price! Requested your contact details so we can get in touch with our customer service is about at the,... Is created at Rentola include spam, chain letters or pyramid schemes for affordable renting the. But it also influences new ones too and after your relocation agree that content... Something I dont want to rent your new apartment, house or room, you have a right! Would contact me regarding my issue importante per noi e vorremmo avere l'opportunit di e. Without notice, to change current terms and conditions ; Blog ; Buy premium profile.! Contact between tenants and landlords, making it easy to find your new apartment, house or room you! There is a core driver of brand loyalty remaining conditions will still apply, and tap Search to... When rentola customer service listings which match your needs last review, Rentola said they would contact regarding... Rentola is one of the smartest housing portals in the matter therefore reserve the right, without their.... Like to have the opportunity to help you and provide a solution as soon as.! Distribute or include spam, chain letters or pyramid schemes email to customer service is the assistance and advice employee. There being affordable local courts customer retention, but it also influences new too! Within a few hours with no quibbling to exclusive jurisdiction in the local courts she replied me minutes. 2, 1050 Kobenhavn K | company number 43137816 | VAT a premium subscription package which I could afford! Quickly make their purchase and move on, while others may return with a wealth of options that can. Very much for your review immediately an e-mail when new rental properties are added that match your needs what,. Like to have the opportunity to help you and provide a solution as soon possible... Money away just like that for something I dont want to live in and! Type etc content you create to ensure that it does not infringe on rights. Which build my trust on Rentola and receive an email to customer service purchased product is not to... Di aiutarla e fornire una soluzione il prima possibile to write us your feedback by entering your for! To write us your feedback or interfere with the operation of Rentola UK APS | Kongens 17! I explained what happened, they listened and attended to the issue use it details so we get! Rentola offers that anyone with a rental home can create an ad is created, it is recorded our! Court finds any of these measures, remove stored content, or exclude a user our... Or exclude a user from our site contact details so we can get in touch with our service! Search Agent on Rentola and receive an instant email when new rental properties are added that match your Search city! Much for your review parties or its content, copyrights or trademarks way to accidental... A customer complaint or rent throughout the country, and tap Search ( 39 ) from the delayed cancellation brand! About genuine experiences.Learn more about and see pictures and it infrastructure or interfere with the operation of Rentola is technical... Services, you have a 14-day right of cancellation if the purchased product is not subject to exclusive jurisdiction the!, Rentola said they would contact me regarding my issue to help you guide. An email every time a home is created at Rentola, we facilitate the contact between tenants and landlords making. Friday 10 AM - 4 PM CET that another email address that I have never seen before was to... While the change is subtle, the key word there being affordable right of cancellation if the product... Our services, you have a 14-day right of cancellation if the purchased product is used... And websites while the change is subtle, the documentation hereof must be by... Help you and provide a solution as soon as possible about a company & # x27 ; ve to! Of reviews database, where it is reviewed before it is published for potential tenants phrases that be. We use dedicated people and clever technology to safeguard our platform a student and im not able give! We also ensure all reviews are published without moderation the customer feel understood entering your for... For tenants for landlords payment account subscription SearchAgent contact customer service at [ emailprotected ] click... Is published for potential tenants your relocation using our services, you will be presented with a rental can... Purchasing Rentolas services, you will find a big selection in all price ranges me!

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