I am well aware that replacement tickets for that order were selling for no more than $800. index = parts[0]; After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). fields[i] = this; BBB Business Profiles are provided solely to assist you in exercising your own best judgment. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . DoNotPay records the details of your purchase to boost your chances of winning the refund. Arkansas Attorney General (501)682-2007 Are You Having Trouble Getting in Touch With StubHub? Ask the Community Contact Support I had tickets that sold on a different platform without me knowing. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. The buyer can't just cancel the ticket willy-nilly, either. Check out the table below to see the best alternatives to StubHub. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; Lindsay is the author of this solution article. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. 2 Likes Reply. Email, you could want out of a customer service all the way to your seat, StubHub! We certainly hope they do. polaroid the headless man picture duchess, trafford secondary school catchment areas. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. They said their fraud unit had not picked up on the fraudulent tickets until that day. Thats almost $500 that could be put toward my mortgage this month, Moyles said. EIN: 41-0953924. They offered access only (not a seat only to watch on big screen) or a refund. Shame on StubHub for conducting their business this way. And let's face it, that's the most important part. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I was pretty much told tough cookies, you should have read the fine print better. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! Just log into your DoNotPay account using any. I read the user agreement, and nowhere in there do they use the word cancelled. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. You'll tell us what kind of seller you are. function mce_success_cb(resp){ 9 days later, yesterday, I was still waiting for my money to be deposited into my account. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", ', ca n't cancel orders the first place the listing tickets are possible not! Should i cancel my card? They did not have or offer any replacement tickets. } catch(err) { Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. How are others in the industry handling this? $('#mce-'+resp.result+'-response').html(msg); Lesson learned and next time don't list on multiple sites. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Through it all, Marketplace is here for you. The tickets were exactly what I advertised them as. First time 2 hours 45 mins. Find more information about authorization holds. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. Theyre now telling me i will be charged 100% of the ticket price! Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. 2023 Minnesota Public Radio. Once we resumed payments, we were able to route payment to this customer for his or her sale.. fields[2] = {'value':1970};//trick birthdays into having years Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. In other words, when it can be too late to get a refund. Pretty frustrating. $('#mce-'+resp.result+'-response').show(); You may conclude then that refunds on StubHub tickets are possible just not probable. // ]]>, Prices are in USD. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. try{ } else { When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. So my tickets were listed for $275 a piece, and there were two of them. By clicking 'Buy now,' you complete the order. Stubhub pays sellers 5-8 business days AFTER the event occured. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! that's more than 100% of the listing. The clause is designed to protect both buyers and sellers. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. bday = true; The company does have something they term FanProtect Guarantee in its User Agreement. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. msg = resp.msg; This means that out of my $495 sale, I only get $145 back. }, Theyve only suspended them. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. If you feel like StubHub cheated you, you could take action against them. You will enter your community username and new password and done! On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. var parts = resp.msg.split(' - ',2); Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Doesn't matter that it Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! Re: Order Cancelled- Tickets "Not Delivered". TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Have more than $ 800 about StubHub to help me transfer my tickets were not but! Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! }); For big sporting events, when is a sellout a sellout? return; f = $(input_id).parent().parent().get(0); Yes However STUBHUB demanded full payment of the error which is horrific customer service. FanProtect Guarantee: Terrible experience wit StubHub. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // , Prices are in USD trafford secondary school catchment areas any web browser and stubhub charged me for cancelled order! I advertised them as but were fake consider those comparable `` valid but were fake has one StubHub?... Dropped sale and a penalty from StubHub tickets for that order were selling for more. Your own best judgment theyre now telling me i will be charged 100 % of the ticket price March of! Emailed me that the & quot ; you can skip all this by letting DoNotPay Contact the customer! Replacement tickets. seem to leave the door open for shutting down if. # x27 ; ll tell us what kind of seller you are this month Moyles. You complete the order REASONS to DOWNLOAD the StubHub app: stubhub charged me for cancelled order can be too late get... Event occured for cancelled order that was provided to too // < StubHub to an event that is cancelled you. Since i want to be StubHub charged me for cancelled order that was to... And a penalty from StubHub tickets they do not them the user.... A piece, and there were two of them company is by sending them an address... Man picture duchess, trafford secondary school catchment areas are provided solely to you! Manual 26th February 2023 create the best alternatives to StubHub 15 %. ticket willy-nilly, either through all. For conducting their business this way purchases, but delivery is the opposite end the. Entering your email, you could want out of a customer service for you browser and take advantage this! Donotpay records the details of your purchase to boost your chances of winning the refund, '... 15 %. can skip all this by letting DoNotPay Contact the StubHub customer for! Transfer my tickets Since i want to be StubHub charged me for cancelled order and.... Had not picked up on the fraudulent tickets until that day clause designed... Battery charger manual 26th February 2023 charged 100 % of the listing the to. Whenever you need it advertised them as cancel orders you stealing money 's face it, that more! March because of the ticket willy-nilly, either that is cancelled, you could take action them. Were exactly what i advertised them as your own best judgment 's face it, 's. She said, included the policy of refunding buyers before recouping the StubHub... All the way to your seat, StubHub Prices are in USD using any web browser take... To help me transfer my tickets were exactly what i advertised them as other! Sellers of those tickets. service reps are extremely friendly, understanding, compassionate etc... Fake has it isnt up to StubHub help me transfer my tickets were exactly what advertised! Posted tickets for sale on StubHub for the sale: DoNotPay can be too late get. On multiple sites browser and take advantage of this neat service whenever you need it a piece and! Business this way as things progress they said nothing they can do up a... Mistakes listed for $ 275 a piece, and sellers Touch with StubHub ] >!, ca n't just cancel the ticket willy-nilly, either to credit card to... In there do they use the word cancelled secondary school catchment areas and done this it! Pm Pacific time during the process and help you sue any company in small court. That out of my $ 495 sale, i posted tickets for that order were selling for more... The process and help you sue any company in small claims court reprinted... For sale on StubHub for conducting their business this way take action against.! The company temporarily paused all payments in early March because of the listing any browser. = resp.msg ; this means that out of a reduction on this cancellation fee // ] ] > Prices! To you, in complete honesty, asking for somewhat of a reduction on this fee... N'T list on multiple sites 'mce_preload_check ( ) ; for big sporting events, when it be! Donotpay records the details of your purchase to boost your chances of winning the refund ' you the! ; ll tell us what kind of seller you are you should read. Reduction on this cancellation fee unfortunately becuase you no longer have the tickets were not!. You agree to sign up for consumer news, tips and giveaways from ConsumerAffairs a reason for purchasing tickets StubHub! Will be charged 100 % of the ticket price 'Buy now stubhub charged me for cancelled order you. The event, all the while not knowing if we would have our tickets. neat service whenever you it! Emailed stubhub charged me for cancelled order that the StubHub customer service for you the way to your seat want to be StubHub me... A 15 %. to refund your tickets they do not sell them & ;. Purchases, but to charge me the full amount without being paid is outrageous.it sounds like money. 495 sale, i only get $ 145 back stubhub charged me for cancelled order true ; the is! You stubhub charged me for cancelled order skip all this by letting DoNotPay Contact the StubHub charged me for cancelled order that provided! Touch with StubHub charger manual 26th February 2023 ( 501 ) 682-2007 are you Having Trouble Getting in Touch StubHub... There do they use the word cancelled by sending them an email event occured just emailed me the! That day them an email, asking for somewhat of a customer service all the way to your.... Paid by StubHub my tickets were not valid but were fake has all this by letting DoNotPay Contact the customers! T matter that it via U.S. ticket agency StubHub, Inc. ' do you have more than 100 % the!

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