With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? I need to know ASAP. [Reference: P4F7NZ], Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. You may be asked your contact information and other details. AK0010 Tan Sri Tony Fernandes. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Hello po! after 3 months still no refund. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US I want my 5 luggage tomorrow morning in KLIA2 airport. hope you get your refund soon! Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Unable to reach anyone, Desired outcome: I have been waiting for their refund for a year now. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Download. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. I will never book any flight with them anymore. WHICH IS BETTER: Exchange Money or Use ATM Abroad? FIX: Please find customer service mail-id and share your concern with attaching Ti. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! I shall end my rant here.. really disappointed and felt cheated. Much appreciated! I WANT MY MONEY BACK. . We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. To make it sure i put my self as emergency contact person. no answers via email. Hi. Rohana and her family did not fall under any exempted category. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients And i must say talking to that AVA is absolutely useless . I want to file a complain in a government agency already! Your system sucks just return our money. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Here is my booking number RQ3RVR. Anong no. The guy need more training. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. finile ko siya nung March 19,2020. until know processing pa din. We had notified them that she could not negotiate stairs. Now AirAsia don't have a call center or a number you can dial and speak to a human. Update: Refunds take a lot longer these past several months. Cant seem to find the option in AVA. Details as follow: That means that there is no possibility to transfer it to your own credit/debit card. And so i requested for a refund. Only txt message. Essay, Pages 3 (570 words) Views. However, this also led to some unfortunate consequences to its customers. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Regards why you can not give our refund? Timeline. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Nope. Kindly advise how to proceed with my claim. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. that is our money! 1.Confirmation:P52CQM Till today, payment is not received and refund request cancelled as well. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. That essentially. However, I still havent received my money as of now. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Worst flight ever. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. How irresponsible AIR ASIA AIRLINES is. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. No refund money to ixigo till now. However, there are instances when you will be able to get a refund. I DONT WANT TO FLY WITH THEM EVER AGAIN. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? I have the same issue but the status is still in process. I tried using BO but its useless he cannot help me with my request. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Times like this, i wish i had booked through Cebpac instead. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Tap on the floating AVA button on the lower right corner of your screen. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. May I ask if it is the Air Asia credit card or your bank credit card? Ignore it. We travelled under fresh tickets after full payment. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. This will surely increase the credibility of your complaint. When I arrive in Manila March 2019 they canceled all of my flights. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. They will not refund the money . AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Wala kasing makausap na totoong tao laging si AVA haha. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. I just want to ask an update regarding your case cause I have the same problem as yours. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Just after 2 days, i recieved an email stating that they have successfully approved my request. Are there any actual stories here of Air Asia refunded a customer? In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. im trying the live chat and its not connecting also no customer service to call. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Hi, i already requested the full refund last month. No progress and cant even hold a person who can give a solid answer. Enter the booking code. Q. I am disabled, blind / visually impaired or have reduced mobility. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . 27th January 2023 (Friday) PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? A chat box will appear. During the debt restructuring, the group offered travellers travel credits in lieu of flights. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Its been 14 months. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. We still havent received our Refund. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Not resolved. Given the sheer volume, this is no mean feat. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. And that was that they would give me a refund if they canceled my flights unilaterally. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Our flight is cancel by airasia. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. I always choose the original form of payment. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. PRIVACY POLICY ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. No refund whatsoever?? I request you to return money.i am waiting still last one week three days its not respond . Be that as it may, the minister did not clarify whether the refunds . Hi Iyanna! I have both messages informing cancellation and reversing it with difference of 1 and half hour . This will takes time and we cant fly anywhere at the moment so we have to be patience. Kita jaga kita, we will update if there is any new update from AirAsia X. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. January **, ****. Sana po matulungan nyo ko anong pwedeng gawin. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . On the next menu, choose AIRASIA NEW REFUND REQUEST. AirAsia is a low-cost airline based in Malaysia. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? He has been a Board member of AirAsia X since 2012. "The problem child is AAX and while air . It has been declared World's Leading Low-Cost Airline 2014 two years in a row. I hate to wait 9months and until now you did not REFUND ME!. Looking for answer as well. . Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. When expanded it provides a list of search options that will switch the search inputs to match the current selection. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. Im super frustrated and helpless by the bad experience with AirAsia. Ive been following up 20 times and Im so tired of it. 6 months and still no refund. Sobrang hassle ang refund process ng Air Asia. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. I asked for a managers full name but they wont disclose. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. I have been checking my case and the status is just IN PROGRESS. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Your comment is now queued for moderation! They do not want to honor their policy when I bought my ticket. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. There is no way to get in touch with them to get refund. Hi, my flight is on march 23 etd 00:30 mnl -dvo. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. Ive submitted my refund application on 20 March 2020 and Im still waiting. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. Desired outcome: Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. Create new contact using +60 11-3516 5078 number. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Follow AVAs next instructions. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. Air Asia had endured the impact from the high and increasing fuel costs for these years. All flights were since cancelled due to Covid-19 and a full refund requested. All Rights Reserved. Desired outcome: This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. its very disappointing about air asia . This is the right thing to do to ensure we can serve you again as soon as possible. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. 1 / 10 I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Sounds easy,in reality bullshit,try getting your money. I would like to ask if you were able to transfer your refund to your debit? The guy need more training. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. This review was chosen algorithmically as the most valued customer feedback. I have been trying to contact AirAsia for support and assistance on my booking. No grace period or leniency for honest mistake? I totally agree with you. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. Subscribe on Youtube! it can only be used by rebooking a flight. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. . Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Well worth checking for current behavior from any company. Let it discover your problem and propose the fastest solution. Refunded a customer issues refunds for flights that were cancelled airasia refund issues rescheduled during the pandemic give me a if... World & # x27 ; t have a separate post for it here: HOW to to... You did not refund me! ask if you were able to get...., who takes time and we cant fly anywhere at the moment so have. 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