Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Company reviews. I also filmed me dropping the keys off and went around the car. Was given the green light, everything looked good. Thank you! kopj, thank you for your comments. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Theres just one problem: There was no damage on her car. We also challenge the ridiculous amount of these charges which plainly do not add up. The next day I called and I was told that everything checked CLEAR. The person demanded us to pay $1, 325.38 for a damage claimed. As I saw the distress in her face I asked her what was wrong. We have not received any information back at this time. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! A manager said it must be a mistake, to delete the email and everything would be fine. You would have remembered signing that document, wouldnt you? You would be able to take advantage of these lower rates. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Can you help me get this claim dropped? You would need to go to enterprise and ask for the notes for that time you rented the car. Update: (Back in April I rented a vehicle with Enterprise. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. In this case, Enterprise would hold $260 on the renter's card. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. close alert. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. You can update your choices at any time in your settings. Just deny the claims when DRU calls you. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. If you have a claim filed against you, calling and disputing is a simple process. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Hello fellow travelers. Questions before, during or after your rental? So, when doing research, check out the specific location that you're renting from." Find salaries. In general, the BBB West Florida branch counts over 135 complaints. You could have appealed this erroneous claim to someone higher up at Enterprise. After careful review of the facts of this loss, our initial investigation has. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. It should also be noted that there is a demonstrable case of fraud here. No car rental company will rent to you without a major credit card. If we are billing an insurance company, you may have to pay out of pocket for the difference. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. FYI: This scam is still going on. Enter email address for receipt to be sent in email. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Employers / Post Job. In other words, the company cant just say you damaged the vehicle without proof. Posting comments is now limited to subscribers only. According to the AG's Office, the damage category has a broad definition. They also leave an email DRU1@ehi.com. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! The number I quote: [protected]! Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Plus Your Points is back! If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. There was NO damage and I filmed it. I am tempted to call the police. This button displays the currently selected search type. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. This is the process you need to follow. Yes. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. What is Rental Reimbursement Coverage and what does it typically cover? Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. 200 Click here for more information. Thought it was a scam (clearly we all know, it is). If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Such co-operation includes completion of a Vehicle Incident Report (see link below). It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. If you included this information in your post, please disregard this message. Phone number ex. Scammers must have access to their database wild. But you say you had after pictures of the car that show no damage (good job!) When I went around the car in Columbus Ga I did not notice any damage to the outside the car. You'll learn how to be part of a team and how to succeed. Yes. Get more information about renting a car after an accident. And, they said, 'Everything was good to go. The other driver who hit them had rented the car from Enterprise. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Brought the car back, no issues. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. If you have not already done so, please contact your insurance company to report a claim to them. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. 6. Read more. Policies vary by insurance company and state. Sarah Baker, Culpeper, Virginia. Upload your resume. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. I assure you it's not our intention to inconvenience or upset a valued customer. For fastest service, read these answers first! Of course not. They dropped a car off to my home with no walk thru. Sign in. 2:10. Renter will pay for all loss or damage over $3,000. The complaint has been investigated and resolved to the customer's satisfaction. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. Sign in. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Thank you in advance for your cooperation. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Carol H. Share your photos and videos with others to prove the truth of your words. The complaint has been investigated and resolved to the customers satisfaction. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Latin America & Caribbean Car Rental Locations. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Thank you! The company`s registered agent is C T CORPORATION SYSTEM . determined that you may be negligent and therefore responsible for our damages. Contact Information. 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