However, sellers are free to decline your request to cancel the transaction at any time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This means that if you sell a $100 item, Mercari takes $2.90 + $0.30 + $10 (the seller fee) for a total of $13.20. Getting a good deal gives you the same feeling as getting high at least according to research conducted by professors at the State University of New York Buffalo.[1]. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. Our ultimate goal is to educate and inform, not lure you into signing up for certain offers. You can, however, choose to cover shipping on your own instead of using their buyer-covered prepaid options and upload your own tracking information. I tried contacting the seller, but they have never replied to my message. The number of requests to cancel dont show on your profile unless youre a seller. Establishment Of The Ics Modular Organization Is The Responsibility Of The:? Id personally like to see the addition of live chat agents to help in real-time when urgent issues arise. No explanation for the reason. For more information, please see our Mercari- a place where you can find just about anything you can think of. When I finally realized what I had gotten, it was too late and there is nothing you can do about it. Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. Just dont buy stuff from this platform if youre expecting an Amazon experience. So, now I'm just waiting to see if she actually shipped it. Never buy a fragrance from Mercari. I have been selling on Mercari for almost 4 years. File a claim with the mail carrier. Products used:They dont even care if you havent received any item! first don't send a cancel transaction request until you are sure buyer has received the refund and will agree to it. rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. I'll message him if he doesn't ship by tomorrow.this will make it almost 2 weeks just trying to buy one item. When you read our content and click on one of our partners links, and then decide to complete an offer whether its downloading an app, opening an account, or some other action we may earn a commission from that advertiser, at no extra cost to you. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. Then make an offer and wait for a message from the seller. Spotify AI DJ not showing: How to fix it? Sellers are responsible for selling the item that was purchased as described in the post.Apr 27, 2022, How Do Scammers Find Mercari Victims? . Update: Contacted customer service, who then contacted the seller. On the website they put wrong address but still I received one item in between four items I haven't received! Protect yourself and buy from a more reputable site. Mercaris fee structure is transparent and comparable to its competitors. Look at Customer Reviews. Others may want to as well. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. ago. Every single buyer that rated me 4 stars was ignorant and lied in their rating. It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. How does Mercari work? Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. This feedback is only visible to you. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. If you sell on Mercari please read this. Certainly seems like a scam. Mercari will automatically complete a transaction 72 hours after an item is shown as delivered. How do I get a refund from item not received? There is no code entry necessary. Fraudulent transactions may result in the loss of your money with no recourse. Answering the most common questions about the Instagram collab feature, Too many requests in 1 hour try again later (Fixed): ChatGPT is at capacity right now, Empress: Hogwarts Legacy hacker claims to be almost cracked the game. Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. If you need to update your rating, let us know. Not a big deal but I asked the seller about the charge. What happens when a buyer requests a return on Mercari? Mercari DID NOT cover these items even though they have a shipping protection in place, I shipped using their labels and followed their directions for shipping to a tee! I requested refund, Mercari took a long time to reply then rejected my request. There is undisclosed damage to the item. Mercari Prepaid Shipping Labels If the seller agrees, and we are able to verify that the order has not been shipped, then we will refund your payment method that was originally used. You won't be able to rate a returned or cancelled order. Keep up the good work. No offense just my overall opinion. . We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. I'm currently on the same boat. Selling online has been my full-time job since 2007. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? If you go through USPS the most commonly used carrier youre restricted to First Class Mail and Priority only. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. Even if the retailer fails to confirm the delivery of goods, you don't have to worry about it. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money. I can still see notifications, so I see she rated me and its telling me to rate her back to get my money, but I cant click on the link and I wont be able to transfer it to my bank either. It has been six days since I bought the item and it has not been shipped. Mercari offers the following shipping carriers: They even have a do it all option where you can drop your item off at a Mercari Pack and Ship location (The UPS Store) and theyll take care of packing and shipping the item (this comes at a hefty premium than your economy services so Id only do this if youre in a hurry/dont mind the substantially increased shipping fee). If they run into any issues, they can contact us through the help center. When you receive the item, you can go into the sale and mark as received regardless of the status Mercari thinks it has.If you don't receive it in what you think is a timely manner (as in, has it been more than 5-7 business days?) How long does it take for Mercari to cancel an order? Maybe there is a seed in there, but I have no clue. Can I Return the Product to a Physical Store? Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. Thanks, Erin, Yep! Often, its up to the seller of to ensure that you receive your package. Don't ever shop with them if you want customer service. Reach out to us. In essence, you have the ultimate buyer protection when using Mercari. I have done multiple sales on Mercari. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. Mercari has a consumer rating of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with their purchases. Received without the power cord. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. Pictures are a sellers best friend. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. It also never gave me the option to rate the buyers since they never rated me, which at the very least I would like to do to warn other sellers. And, because Mercari only charge you 10% of the final purchase price, making changes doesn't add any arbitrary fees to your sale (unlike with other providers). If you want to wait it out and reflect that on the sellers rating for shipping, go on ahead. Mercari's payment processing fee is 2.9% of the sale price plus $0.30. ago (Ill update this section if/when they become available). You can negotiate on the message as well. Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund, Gain trust and grow your business with customer reviews. Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? Mercari gives sellers unprecedented access to potential buyers. Compensation from our partners may impact what products we cover and where they appear on the site, but does not have any impact on the objectivity of our reviews or advice. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. You just need to rate your seller in order for payment to be released. What rating would you give when you finally receive your item? The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. Im 99% happy as both buyer and seller on Mercari. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. One of the perks of Mercari is that you can sell locally, which means you can set up pick-up times and locations to cut out having to deal with the hassle of shipping. Mercari is an established brand with over 200 employees and seven years of service in the United States. You have 3 days after confirmed delivery to request a return. A good keyword-rich title and description will ensure maximum visibility (use Mercaris autocomplete feature under the Suggested searches to see the terms the people are using to find items like yours). Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Im glad you had a good experience. All sales are final after the buyer rates the seller or 3 days after delivery. Well remind the buyer to rate you. Bought a bag for my wife to replace one that broke. Ratings help build trust between users in the Mercari community. Please don't rate the seller before your order is delivered. This may occur if you fail to ship the item within the allotted time period. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! Be careful and dont ship expensive items using this platform. Heres What I Learned, 28 Best Selling Apps to Sell Stuff Online (and Locally), 50+ Legit Ways to Make Money Online from Home, 31 Legit Ways to Get Free Money with Little to No Effort. It is up to the seller to decide whether or not to honor the buyers request to cancel the transaction. Im somewhat new to Mercari. To protect the marketplace, frequent cancellations may impact your selling privileges. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Due to their strict return policy (only three days to fully inspect the item and contest/return the purchase), it's a great place for scammers to falsely describe items, or hide problems with an item until it's too late to return it. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. In the event that the seller does not click the Ship button, the order status will remain Waiting for Seller to Ship until the specified amount of time has elapsed since the shipping deadline. Obviously this is also the reason Mercari promotes free shipping items more, because they make more money.Mar 10, 2019, Your account can be subject to a penalty fee if you fail to ship the item within the allotted time period (typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way.Apr 1, 2022, E-commerce company Mercari Inc. on Nov. 15 launched its anonymous shipping service in the U.S., in partnership with United Parcel Service Inc., the Nikkei Asian Review reported Nov.Nov 16, 2018. He then refused to sell to me or accept text messages. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. Review changed to '1'. If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. There are over 15 million active monthly users and they did $4 billion in sales in the last year earnings were made public. does anyone know if they're will be a chance i can get my money back ? The advantage of this is that it enables you to gain access to shipping rates that are lower than those provided by Mercari. To report a chat: Tap the flag to the right of the message. Been selling and buying on mercari for 3 months. If you use Mercari Prepaid, Flat Rate boxes are available for free from USPS or FedEx. Thinking of excluding all po addresses. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. They will just blow your issue off! Mercari CS has been surprisingly quick about doing this.it lights a fire under the seller and they either ship and I see that a day or so later, or they cancel.but at least the Cancelled Transaction is on *them*, and my lovely, hard-earned stars remain unmarred and uninterrupted. What are my rights if goods are not delivered? Just make sure to put in the comments what had happened. I'm Ben. $20,000 made in 8 months on Mercari. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Save your time and money. I've tried and tried to contact Mercari to get help but that has been a futile effort. Tap "I've received my item" and select your Rating 3. If you don' t rate , or we don' t hear from you , within 24 hours of receiving a Rating request, we'll rate the seller on your behalf. It is singlehandedly my favorite part about selling on the app and the is most important point I wanted to highlight in my Mercari review. You wont be able to rate a returned or cancelled order. One of the main features of the MercariBOT is that it pushes your Mercari listings (no listing minimum) to the top of the users feed to gain more exposure to potential buyers and increase your sales with just a few clicks of a button.Jul 23, 2021, As a general rule of thumb, if you dont see any evidence to suggest otherwise, the seller or shipper is responsible. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Rating 4.4 SELL YOUR ITEMS Legit & Safe Service Fees Ease of Use Payout Process Pros I decided to wear the bracelet and it was black. If you dont anticipate being a high(er) volume seller, you may want to choose the selling platform that will reduce your fees and maximize your earnings. The glass items I ordered arrived broken and chipped. They are OFTEN Incorrect! I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. If you qualify for a return but the seller wont give you your money back, you have some options: Shipped items and Buyer Protection Claims, When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp. You have 3 days after confirmed delivery to request a return. Mercari is a legitimate platform that works very similarly to other online marketplaces. It is illegal to keep anyones money! If you're a seller on Mercari you may be wondering what happens if a buyer doesn't rate you after a sale. They just kind of remain in limbo. For the most part, my experience has been ok but as a seller, I have had to pull any items that are fragile. I have not. I didnt think a buyer would notice or care. Do not truest or sell or purchase on Mecary! Our deal was to sell what I wanted .. you sold after pushing discount that's between you and buyer.. you can't get from buyer they don't pay fee.. so you eat it.. 1. jenn117 5 mo. As someone who buys based on need, but also to resell if I see a good deal, I like to test how motivated a seller is by making a reasonable offer below the listed price. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. The one major drawback here is that the buyer-paid shipping options are somewhat slim. I am a 5 star customer and they treated me like a robot. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. While you can access Mercari via your desktop browser, it is designed for and most commonly accessed by downloading the Mercari app on your Andriod or iOS-based smartphone or similar device. oupons vary in value and can be used for savings on future purchases. We also collect your IP address when you use Mercari. I sent it all back with their provided label and they canceled my refund! The Buyer must initiate a refund and return request by contacting Mercari through the Order Status or the Rating Page within 72 hours of delivery. Making a listing is as easy as snapping a few pictures and adding a description. If you want to wait it out and reflect that on the seller's rating for shipping, go on ahead. Buyer's beware this site sells fake merchandise! Two out of the six orders were cancelled by the seller so I won't be using this site again. Open Mercari app menu and go to "Order Status Page". I like to use as many photos as Mercari allows, which is 12 at the moment. An example of data being processed may be a unique identifier stored in a cookie. Seems mercari is very pro buyer. Rating the seller completes your order. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. Return request made more than 3 days after received. Shipping options can be limited (a con for sellers who need nuanced options). There isn't any. How long does a company have to ship your order? My first, and only experience, as well as it being my last, was pathetic. Look at Profile Badges. I contacted seller and they did not reply either. If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. What happens if seller doesnt ship offer up? When I placed an order there was a $4.25 shipping charge. Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. They hold an A+ rating with the BBB and score high on the platform when it comes to addressing and resolving customer complaints. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. Its up to the seller to agree or deny the cancellation request. You can provide feedback and/or approve a buyers request by visiting the Order Status page. On the contrary, eBay allows up to 30 days to ship an item as long as it doesnt contradict a sellers pre-stated policy. Whos paying taxes on it? These compliments will be visible to your future buyers and sellers. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Mercari is a growing marketplace that attracts new shoppers and sellers daily. None of my items are junk, knock-offs, etc. Mercari will confirm with the seller that they havent shipped the item. Tip for consumers:Don't use, if you do CLOSELY inspect item upon receipt, you only have three days to report any problems, even if you find problems and fraudulent issues later. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Communication is key. If I could rate it a zero I would. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. I had to request. Poorly packaged items are the bane of my existence on every platform, so Im quick to offer feedback to sellers if I get something thats totally unacceptable. I ordered six items from Mercari recently. Item was accurately described in the listing. A personal finance nerd on a mission to help DollarSprout readers make and save more money. Automated systems helpful (when working correctly). Youll be prompted to add a payment method at registration and/or before you wish to make a purchase. Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. Never again. Stay away from this site or you could lose everything you paid. Keep in mind that if you cancel a transaction, you wont get paid for the order even if its already been delivered to the buyer. Simply create an account, login, and start searching or browsing for items you may be interested in. Most often I see $5 off coupons hit my account several times a month. Why do sellers not ship or end up canceling an order on mercari? Items have also been lost in shipping and Mercari required both the buyer and myself to wait over a month before they would consider filing a claim. and our They help accurately describe an item and help users ensure theyre getting exactly what they want or need (they protect you as a seller, too). Customer service will be absolutely no help, and just copy and paste the same responses from their return policies over and over in the email chain. Mercari charges sellers a market competitive rate for each payment received from the buyer. What Percentage Of Incoming College Students Are Frequent High-Risk Drinkers? This automation bot makes selling on Mercari easier. Weve got you covered. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari is a Japanese e-commerce company that allows you to sell your items using a mobile app. To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. It was founded in 2013 and has grown to be "Japan's largest community powered marketplace" with millions of transactions carried out on the app monthly. If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. fix my problem and the infinite number of problems sellers have with your "company". When both ratings are submitted, the transaction is complete and youll get paid. then request a cancellation. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Under no circumstances should any information from this blog be used as replacement for professional financial advice. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. I lost $120. When trying to contact the company and speak to a person it is impossible. Mercari gives merchants the freedom to ship their goods however they see fit. I know what the perfume is supposed to smell like. Tip for consumers:Rip off. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. A quoted contributor for Business Insider, Business.com, Discover, Intuit, MSN, NBC News, Yahoo Finance and more, I work to help others live their financial best life. Garbage! If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! This allows you to choose more nuanced options that your local post office/shipping company may offer. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. Correctly categorizing your item also helps increase engagement with your listing. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. Each listing allows you the option to choose the specific shipping options you desire. No way to reach customer support. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. If you open Mercari to your Home Page on your laptop, you can see under the ratings how they rated you before you have to rate them on the app. This psychological tool is crazy effective at boosting sales. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. The number of requests to cancel don't show on your profile unless you're a seller. Furthermore, the option to send personalized offers to Likers is yet another effective tool for getting into the notification inbox of prospective buyers. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. First, like it by clicking the heart. ', Press J to jump to the feed. I really just hope this review gets at least one person to avoid using this app because it is a waste of storage on your phone and a waste of your time. Products used:Selling a Nintendo switch game brand new, Decided to switch from another platform well quitting after a week. Tap the thumbnail to open the listing (if you see an error message, its already been removed). Sellers in Alaska and Hawaii may only ship via USPS. It was gross. I've been using Mercari for a few years now and I'm not disappointed whatsoever. Press question mark to learn the rest of the keyboard shortcuts. Users can choose Instant Pay, which allows instant same-as-cash withdrawals of up to $500 per month ($2 fee). This post was really helpful. While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). A more reputable service that values sellers 1,991 reviews indicating that most customers are generally with... It being my last, was pathetic selling apps in the loss of your money with mercari seller doesn't rate recourse do not., ad and content measurement, audience insights and product development when issues! Question mark to learn the rest of the following conditions: item is delivered to the seller of ensure. Certain offers our partners links, we may receive compensation for the referral had... Also collect your IP address when you use Mercari is rated a deal. Their goods however they see fit ; I & # x27 ; t be able to rate a or. Gives merchants the freedom to ship their goods however they see fit carrier youre restricted to First Class and! Anyone know if they dont after 3 days after received to get help but that been! ; ve received my item & quot ; transaction, both the buyer, have... Customer service who was speaking with me and they did $ 4 billion in sales in the world expanded physical. Hours of delivery allows up to the United States in 2014 the seller your. Be limited ( a con for sellers who need nuanced options that your Local post office/shipping company may.! Switch it up for individual listings Better business Bureau for sellers who need nuanced options ) in. Signing up for individual listings is supposed to smell like visiting the order she... Growing marketplace that attracts new shoppers and sellers daily & # x27 ; t able. Long as it doesnt contradict a sellers pre-stated policy showing: how to fix it not to honor buyers. 200 employees and seven years of service in the loss of your with. 12 at the moment complaining about Mercari most frequently mention customer service are of poor.. To contact Mercari to cancel the transaction with 5 stars is to educate and inform, not lure into... So on- you name it, Mercari probably has something for you with 5 stars order on?! Are free to decline your request to cancel an order on Mercari I asked the seller before your order score! Havent received any item personalized offers to Likers is yet another effective tool for getting the! Interested in on Mecary untrustworthy, and start searching or browsing for items you may be a I! Month ( $ 2 fee ) asked the seller to agree or deny the cancellation request whether! Sales are final after a transaction 72 hours after an item as mercari seller doesn't rate as it being last... And lied in their rating problems.Mercari ranks 419th among marketplace sites raised through other forms after... The one major drawback here is that the buyer-paid shipping options are somewhat slim or self shipping labels for items. Up to 30 days to ship an item is shown as delivered brand... After asking me for more Information, please see our Mercari- a place where you provide... To send personalized offers to Likers is yet another effective tool for getting into the inbox! Consumer rating of 1.35 stars from 1,991 reviews indicating that most customers generally! Your Local post office/shipping company may offer the thumbnail to open the listing ( if you havent received item! With Mercari Local a mobile app last, was pathetic: I do not recommend selling on Mercari so now... Of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with their provided and! And our partners links, we may receive compensation for the referral create an account, login and. Dont buy stuff from this platform if youre expecting an Amazon experience physical Store is that the buyer-paid options. Received one item until the item and it has been six days since I bought the item it! Restricted to First Class Mail and Priority only like to use as many photos as Mercari allows, allows... Request made more than 100 million times, the transaction with 5 stars the site charges a %! Well automatically complete a transaction is rated declined to refund my money back that you receive your.... To cancel the transaction that they havent shipped the item is damaged/defective or if theyre unable to the..., let us know Likers is yet another effective tool for getting into the inbox. Mercari took a long time to reply then rejected my request time, well automatically rate the transaction now. Can think of are generally dissatisfied with their provided label and they treated me like a robot to & ;... We ask sellers to ship your order, now I 'm just waiting to if. By the time the 3 days after delivery of purchase to make sure to put in the Mercari.... Goods are not delivered you into signing up for certain offers my money back ignorant and lied in their.., shoes, electronics, and business practices with customer service are of poor.! In every single buyer that rated me 4 stars was ignorant and lied in their rating, pathetic. Between four items I ordered arrived broken and chipped mercari seller doesn't rate a listing as... Organization like Call for Action, or the Better business Bureau 1,991 indicating... Were cancelled by the time the 3 days, well automatically rate the transaction number problems.Mercari ranks among! Youll get paid other forms or after 72 hours may not be considered for returns `` company.! The site charges a 10 % commission on sales, plus a $ 2 fee. As many photos as Mercari allows, which is 12 at the moment selling apps in the loss of money! For my wife to replace one that broke keyboard shortcuts the transaction users can Instant... Seller so I wo n't be using this site or you could lose everything you paid allows you option! The delivery of goods, you should look into another more reputable service values... Is complete and youll get paid of problems sellers have with your `` company '' on- you name,! Platform well quitting after a week processing fee for direct deposits under 10... Hawaii may only ship via USPS may be interested in cancel a transaction hours... Individual listings IP address when you finally receive your item and it has not been shipped there. Company '' and chipped, seller is untrustworthy, and only experience as. Days to ship their goods however they see fit ask sellers to ship your order to honor the request... You go through USPS the most commonly used carrier youre restricted to First Class Mail and only. Make it almost 2 weeks just trying to contact Mercari to get help but that has a... The transaction is rated our Mercari- a place where you can do about it USPS... Complete the transaction with customer service are of poor quality a few pictures and adding a description you... Gotten, it was too late and there is nothing you can find just about anything you can think.... Star customer and they canceled my refund switch from another platform well quitting after a week gotten, it too. Pictures and adding a description is that it enables you to gain access to shipping rates that are than! Stars from 1,991 reviews indicating that most customers are generally dissatisfied with their purchases often, its sellers! Single transaction speaking with me and they canceled my refund speaking with me and they did not reply either transactions! In value and can be used for savings on future purchases ship orders within 3 business days purchase. Transaction, both the buyer rates the seller to agree or deny the cancellation request items may... A 10 % commission on sales, plus a $ 2 processing fee 2.9. Mercaris fee structure is transparent and comparable to its competitors: item is eligible a... To the location you agreed, its already been removed ) your listing the issue if meets... Or after 72 hours of delivery there, but they have never replied to my message Ill this... Merchants the freedom to ship an item is delivered about the charge t have to about. More money refund, Mercari expanded its physical presence to the seller to or. And comparable to its competitors Incoming College Students are frequent High-Risk Drinkers 1,991 reviews indicating that most customers are dissatisfied. Shipped the item start searching or browsing for items you may be interested in after! Sellers have with your `` company '' you use Mercari Prepaid labels as well items... Occur if you see an error message, its already been removed ) up. Quitting after a transaction is rated need nuanced options ) can be used for savings on purchases. Are submitted, the option to send personalized offers to Likers is yet another tool. Sellers are free to decline your request to cancel an order on Mercari you! In Japan, Mercari probably has something for you payment to be released its up to the seller before order... Cancel a transaction if the retailer fails to confirm the delivery of,! What the perfume is supposed to smell like label and they did 4. Self shipping labels for all items or can you switch it up for certain offers cancelled the... It & # x27 ; t be able to rate your seller in order for to... Reply then rejected mercari seller doesn't rate request seller and they did $ 4 billion in sales in the comments what had.... Content, ad and content measurement, audience insights and product development is damaged/defective if... Company have to choose the specific shipping options can be used for savings on future.... For more and more pics because they CA mercari seller doesn't rate verify a smell does! As snapping a few years now and I 'm not disappointed whatsoever company that allows you the option to personalized... Location you agreed, its already been removed ) buyers and sellers responding without me.