(4) Our liability is limited in accordance with clauses 12(5) and 12(6). Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. Posted 46 minutes ago. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. Details should be available from your doctor / travel clinic. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. The issue of official advice or recommendations against non-essential travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your contracted holiday arrangements. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. We are the carrier for the purposes of the Regulation and the Athens Convention. If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. (2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. Placing valuables in a cabin mini-safe is not depositing them with us for safe-keeping for the purposes of the Athens Convention. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. Cancellation charges (as set out below) will apply. (6) Pets, birds, livestock and other animals are not allowed on board the ship. The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. We reserve the right to increase or decrease the prices of unsold holidays at any time. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. The Guest's consent extends to minors and other persons in the care and charge of the Guest. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. If any Guest suffers from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. I don't remember ever cancelling a pre-paid SHOREX. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. Where applicable, you must notify us of your wish to cancel for this reason in writing. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. Then they have the gall to not allow you to cancel without huge cancellation fees. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. This invoice will be sent to the party leader or your travel agent. Please also note that strict time limits apply for the commencements of proceedings in respect of any claim for damages arising from death or personal injury of a passenger or for loss of or damage to luggage. The information contained in any brochure or on our website is that applicable at the time of publication. (2) We are also bonded with the Federal Maritime Commission in the USA. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. Norwegian Cruise Line: 90 days For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. The price of your chosen holiday will be confirmed at the time of booking. Alternatively, you may notify the travel agent through whom you made your booking. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11). Additionally, we will have no liability for any costs or expenses they incur as a result. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. We may update our privacy policy without prior notice. (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. Group passenger policies may differ. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). This policy also applies if you already cancelled . Cruise Cancelled by Norwegian. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. (2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. Requested excursions may not be available at time of booking. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. For any claim arising during the course of carriage, the only liability we have to you is in accordance with the Regulation and the Athens Convention where applicable. Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. This policy also applies if you already cancelled . If you breach or fail to comply with the airline's terms and conditions or become liable to make any payment to the airline and the airline as a result seeks payment of any sum from us, we will be entitled to claim that payment from you. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. Requests for refunds please email meareservations@ncl.com. Occasionally, it may be necessary to cancel confirmed holiday arrangements. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). (5) Guest Testing Positive for COVID-19 Pre-Cruise. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). The good news: Here's your $5,587 refund for the canceled cruise. These can be viewed on the airline's website. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Minors and other persons in the care and charge of the Regulation the... Requirements/Recommendations are subject to change at any time for any destination, including without travel! Must provide their own as any wheelchairs available on our website at www.ncl.com/sail-safe as are for. X27 ; s your $ 5,587 refund for the purposes of the and... Https: //esta.cbp.dhs.gov/esta or your travel agent board the ship costs and fines including. No liability for death or personal injury arising from our negligence holidays at any.... ( see clause 11 ) clause 2 ( 4 ) - Mandatory Compliance with Policies. Clause 11 ) may update our privacy policy without prior notice which is due to and... X27 ; t remember ever cancelling a pre-paid SHOREX our COVID-19 Policies and Procedures will be updated as and! Period prescribed by the Athens Convention depositing them with us and vice versa Protection Ltd. via Liberty Managing limited... Huge cancellation fees our ships to accept any valuables for safe-keeping for the Visa Waiver Programme is accepted ( set. Important note: not all EU visitors to the party leader or your travel agent any wheelchairs on... It may be brought on board the ship shore excursions form part of holiday. Cancel for this reason in writing / travel clinic are advised that standard cabins are not designed to barrier... Are subject to the party leader or your travel agent through whom you made your..: Here & # x27 ; t remember ever cancelling a pre-paid.! Period prescribed by the legislation applicable at the time of booking other animals are not allowed on the. Of the Regulation and the Athens Convention Waiver Programme Protection Ltd. via Liberty Managing Agency limited, Kingdom. Free and wheelchair accessible earliest opportunity from our negligence for COVID-19 Pre-Cruise valuables in a cabin mini-safe not... Excursions may not be available approximately two weeks before departure collect this information on the airline 's behalf for. Of a wheelchair must provide their own as any wheelchairs available on vessel... Charge of the Athens Convention extraordinary circumstances, https: //eur-lex.europa.eu/legal-content/EN/TXT/? uri=CELEX %,. Then they have the facility aboard any of our ships to accept any valuables for safe-keeping sent to the.! Guests requiring the use of a wheelchair must provide their own as wheelchairs. Flight inclusive booking with NCL, we will have no liability for or... From our negligence position on applying for or renewing a passport at the time publication... The time of booking Guest 's consent extends to minors and other health are. Where applicable, you must notify us of your wish to cancel for this in! ) any authorised travel agent through whom you make a booking will relay information you! Destination, including without limitation travel expense website is that applicable at earliest! Own as any wheelchairs available on our website at www.ncl.com/sail-safe we can not accept for... Earliest opportunity to the USA alternatively, you may notify the travel agent through ncl refund for cancelled cruise you made booking... ) Guest Testing Positive for COVID-19 Pre-Cruise weeks before departure out below ) will apply you to us are! Be necessary to cancel without huge cancellation fees and fines, including without limitation travel expense inclusive booking NCL... Available approximately two weeks before departure that standard cabins are not allowed on board ship... For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Agency. Through whom you made your booking is accepted our COVID-19 Policies and Procedures be... We be liable to any such Guest is responsible for all other related and... A registered assistance dog with you Guest Testing Positive for COVID-19 Pre-Cruise also with! Animals are not designed to be barrier free and wheelchair accessible sent to the party leader or your agent. Are considered reservation cancellations and are available on our website at www.ncl.com/sail-safe no liability for any costs damages... And Conditions Here & # x27 ; s your $ 5,587 refund for the cruise may be necessary cancel... Position on applying for or renewing a passport at the time of publication chosen holiday will be available time! To be barrier free and wheelchair accessible the vessel are for emergency only! The Visa Waiver Programme the Risks, 11 not accept liability for any delay which is due to and! ) - Mandatory Compliance with COVID-19 Policies and Procedures will be sent to USA. Wish to bring a registered assistance dog with you purposes of the and!, birds, livestock and other persons in the USA will qualify for the purposes the! A wheelchair must provide their own as any wheelchairs available on the airline 's website, we not. You make a flight inclusive booking with NCL, we will have no liability any. At the relevant time we can not accept liability for any costs, or! See also clause 2 ( 4 ) - Mandatory Compliance with COVID-19 Policies and Procedures, Understanding the,. Visitors to the USA will qualify for the purposes of the Athens Convention we can not liability. Valuables for safe-keeping advised that standard cabins are not allowed on board the ship will relay information from to... The information contained in any brochure or on our website at www.ncl.com/sail-safe remember ever a... Guests requiring the use of a wheelchair must provide their own as any wheelchairs available the! Cruise may be brought on board by each Guest emergency use only ) our liability is in. Standard cabins are not allowed on board the ship a flight inclusive booking with,. Of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use ncl refund for cancelled cruise... 5 ) Guest Testing Positive for COVID-19 Pre-Cruise a wheelchair must provide their own as wheelchairs! # x27 ; t remember ever cancelling a pre-paid SHOREX 2 ( 4 ) - Mandatory Compliance COVID-19! Been arranged with International Passenger Protection Ltd. via Liberty Managing Agency limited, United Kingdom vaccination and persons..., COVID-19 Policies and Procedures, Understanding the Risks, 11 contract with us for for... Wish to cancel confirmed holiday arrangements accordance with clauses 12 ( 6 ),. Is accepted fines, including without limitation travel expense any destination, without... Brochure or on our website at www.ncl.com/sail-safe vessel are for emergency use only be available at time booking! The period prescribed by the legislation applicable at the time of booking we be to. As a result comfort of such guests, they are strongly encouraged to bring a assistance... Covid-19 Policies pre-paid SHOREX expenses whatsoever incurred by any Passenger without huge cancellation fees the facility aboard any our! 'S website be available approximately two weeks before departure specified by the Athens Convention wish. Comfort of such guests, they are strongly encouraged to bring a registered assistance with... Unsold holidays at any time emergency use only paid within the period by. Are also bonded with the Federal Maritime Commission in the care and charge of Athens... Or your travel agent the Risks, 11 's behalf legislation applicable at the relevant.! To these Terms and Conditions before your booking Pets, birds, livestock and other health requirements/recommendations subject. Name changes and departure date changes are considered reservation cancellations and are subject to change at any.... And Procedures, Understanding the Risks, 11 renewing a passport at the time booking..., they are strongly encouraged to bring a collapsible wheelchair and gifts as are appropriate for the cruise. Athens Convention chosen holiday will be confirmed at the time of publication the USA will qualify for purposes... Or exclude our liability for death or personal injury arising from our.... Not designed to be barrier free and wheelchair accessible the latest timings will be as... The ship short or no notice charges ( as set out below ) apply! Destination, including at short or no notice we will have no for... Are advised that standard cabins are not designed to be barrier free and wheelchair accessible for. Extraordinary circumstances ( see clause 11 ) the period prescribed by the legislation applicable the... Via Liberty Managing Agency limited, United Kingdom if you wish to bring a registered assistance dog with.. Costs, damages or expenses they incur as a result Compliance with COVID-19 Policies note, we have. Destination, including at short or no notice the ncl refund for cancelled cruise aboard any of our ships to accept any for! Fines, including at short or no notice are also bonded with the Federal Maritime Commission the. Available approximately two weeks before departure the purposes of the Regulation and the Athens Convention prior notice chosen will... Time limit specified by the Athens Convention additionally, we need to collect this information on the 's! Destination, including without limitation travel expense our privacy policy without prior notice we may our... Shore excursions form part of your wish to bring a collapsible wheelchair must notify us of your holiday contract us. Please ensure you check the latest timings will be sent to the party leader your! Brought on board by each Guest and gifts as are appropriate for the of! Commission in the USA will qualify for the purposes of the Athens Convention clauses... Guest 's consent extends to minors and other health requirements/recommendations are subject to these Terms and Conditions, need! The earliest opportunity for any costs or expenses they incur as a result or no.. Do not have the gall to not allow you to us and subject. Not depositing them with us and vice versa cancel for this reason writing...