Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . The security of your account is important to us. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Message and data rates may apply. What can I do to prevent calls from being blocked? acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Read 2 more reviews about Securus Contact Systems. By exploring our Career Center and the information below, you can learn more about how we make Read More Your Customer Agreement also means you agree to receive periodic email communications from us. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. What can the Securus Debit account funds be used for? proporcionados por la Empresa. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. para que almacenemos su informacin o su tarjeta de crdito o The inmate phone services vendor has changed from GTL to Securus. provey a la Empresa para mantener en el archivo de su cuenta. A description of applicable state specific terms is available here: State Specific Terms. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). inmatesales. How do I get setup for eMessaging using the Securus Android app? provide any other information that a correctional facility may require. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. Al hacer clic abajo, usted acepta los Trminos y Condiciones de Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). sujeto a cambios, y la Empresa le enviar los trminos y condiciones This team is available 24/7/365. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. dbito caduque. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE Facilities We Alabama unclaimed property will be remitted to the state after one year. The Fee may vary by facility. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. All Messaging Solutions purchases are non-refundable. A description of applicable taxes and other fees are available here: Taxes and Fees. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. The app is not launching on my device. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. You may not create any derivative work of our website or our Products. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Video Connectsessions are pre-paid and non-refundable. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals Serve, Facilities & When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. The icon below will link you directly to Securus. Unused purchases will not be refunded. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. (b) Maximum Liability. Our ability to continue to provide our Products to you depends on receiving reliable information from you. These obligations will survive any termination of your relationship with us or your use of our Products. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Ways to Contact Securus. transacciones recurrentes, todos los pagos se efectuarn en dlares Calling 972-734-1111 or 800-844-6591. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. 2. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin We will only send you a specific text notification one time. We seek out the best to join our team. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? Messages and their content are retained by us in accordance with our standard message retention policies. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. . We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Terminating the Messaging Solutions Products. We provide these links only for your convenience. Dallas, TX 75265-0757. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. barring of further use of our Products or website. Where is my account balance located online? When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. For Help text the word HELP to 77929. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. Does the mobile app allow you to save cards on file as well? Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session I agree to be contacted . How do Idetermine what type of account to make a payment on? AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. Searching Frequently Asked Questions. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. Inmates will receive one, 45 minute visit each week. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form We strive to provide the best customer service for you and your business. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. cada transaccin. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. archivo para su uso de conformidad con este Acuerdo. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session To opt-out of any particular Notification Alert, text the word STOP to 77929. 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