When I did that, these travel funds were applied to that trip. I was so hurt that I spent my holiday by myself and away from my family. View travel funds Help Center Do flight credits expire? Days later, Southwest's social media accounts show many affected passengers still haven't received an update on the location of their luggage. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. #1. /* Air CheckIn Banner Button Fix */ "I want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or youre one of our heroic Employees caught up in a massive effort to stabilize the airline, to know is that we're doing everything we can to return to a normal operation," he said in a video posted Tuesday night to Southwest's website. Flight credits or refunds for refundable fares will be issued regardless of cancellation time. Your email address will not be published. Then click the link to Add to My Account on your flight credit. Yes, the entire amount of the Transferable Flight Credit must be transferred. Rescheduled for 12/31. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. display: inline-block; The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. Already a subscriber? color: #636363; Transferable flight credits give you more flexibility. Supplier Information; Careers Opens new window. div.footer div.flex-placement b a:hover { color: #636363; It should also help ensure you do not forget about funds you have and upcoming expiration dates. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. left: 278px !important; We also prohibit access to certain obscene or offensive content.. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. To request a flight refund,. Related: Southwest Travel Fund reader mistake story. margin: -1px; } A travel fund created after March 1, 2020 should have an expiration date of September 2022. div.footer div.flex-placement a:hover { Can a flight credit for tickets purchased through a Southwest Business channel be transferred? However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} Please see our Privacy Policy. } Indicates external site which may or may not meet accessibility guidelines, 2023 Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. to save on your next trip. Read more about Transferable Flight Credit. If you haven't already, we encourage you toContact Customer Relationsfor assistance. /* Temp - GNAV Espanol Chase ad font-sizefix */ Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. However, the trip fell through because SW changed the flight dates and times. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. right: 185px !important; 4First and second checked bags. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. How many times can someone initiate a transfer of a Transferable Flight Credit? Traveling for spring break? I have contacted SW via every possible contact method. What? Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. Click flight credit lookup to find the flight credit. Offer ends 3/13/2023. } We think this is code for yet another DELAY! File a complaint against Southwest directly with the DOT. This material may not be published, broadcast, rewritten, or redistributed. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. content: "(That money is all yours. By P.J. position: absolute; I used the travel funds to schedule a flight in December. By P.J. @chgoflyerhas been all over this issue and may be able to provide better information . border: 0; *Where available. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. Contact Customer Relations to do this conversion. We have some receipts but not all. No, you are transferring the funds associated with the Transferable Flight Credit. If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. Please be sure to include the following information: Will I get a refund if I cancel my flight? In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. Click here to begin. The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. font-style: normal; Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. How do I dispute the refund amount? Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Look Up Reservations. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. } height: 1px; I just got mine today, 2/3, but its not for the full amount. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. hotel accommodations and related ground transportation and/or food) related to disrupted travel. } Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). Some, like Loretta Moore, could be stranded for up to a week. } width: 273px; We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. See more benefits of being a Rapid Rewards Member. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. I deleted my email from him, but we were affected, sched to fly out Dec 26. .air-check-in-edit-contact-information-banner--link { To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. /* Air Booking Select - Fare benefit sub-label workaround */ To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. So every time you fly, your friend can too. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. Look Up Travel Funds. Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Add EarlyBird Check-In. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. .facebook-share-button-command--button { mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. border: 0; Plus, your own feed of TPG content. Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. They only wanted to refund 2 tickets or $68 credit for next flight A transferable flight credit can only be transferred between two Rapid Rewards Members. Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. I booked a flight with Rapid Rewards points. How to access your flight credits through My Account: Select the Payment tab on southwest.com or View Travel Funds on mobile. The most common cause is that your DNS settings are incorrect. text-decoration:underline; "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". Baggage The ins and outs of what you can and can't bring with you. Compare the cost in points or miles to cash, and see which option is best. Please pardon our dust while we make this change! any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. I've incurred additional expenses (e.g. The new expiration date is March 1, 2022. https://www.southwest.com/faq/travel-funds. This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. What can I do next. content: "(That money is all yours. .facebook-share-button-command--button { } Check in. Southwest Airlines Refunds Department P.O. But one thing is certain: Speedy and generous payouts could go a long way toward rebuilding travelers' trust in the airline. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. left: 277px !important; Have been waiting ten days since submission of receipts and . Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. I think this was a rotten deal. Flight Status. I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. Funds must be applied at time of initial booking by selecting . We may receive compensation when you click on links to those products. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Law360 provides the intelligence you need to remain an expert and beat the competition. font-weight: bold; padding-top: 5px; #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. So I cancelled my flight. External site which may or may not meet accessibility guidelines. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. Southwest Extends 2022 Companion Pass & Status. You have to know whats happening with clients, competitors, practice areas, and industries. There is information in the previous heading. Both must be Rapid Rewards Members and only one transfer is permitted. Please attach copies of your expenses for review. Performance & security by Cloudflare. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. } For an explanation of our Advertising Policy, visit. Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. Additional troubleshooting information here. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? The crew member got on the plane and everyone clapped. } display: inline-block; Does a Transferable Flight Credit expire? Will I receive a refund for EarlyBird Check-In if I cancel my flight? For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use. It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. Book. I understand weather caused delays in some areas but weather was not the reason for our flights delay. Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. Learn more aboutflight changes and cancellations. } A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. Read more about Transferable Flight Credit. We were stuck with no ride, no hotel, no food. 2019 html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { I was out of expenses for everything clothes, hotel, rental car, etc. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. Add EarlyBird Check-In. Posted 12 minutes ago. Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. } left: 467px !important; I dont believe this. I need my money back, they cannot get away with this. Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. Related: The best Southwest credit cards of 2019. SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. Can the Transferable Flight Credit be split among multiple people? 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. Check in. If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. } padding: 0; Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. This left the travel funds in limbo. Welcome to the Community! ), Create custom alerts for specific article and case topics and, I took a free trial but didn't get a verification email. Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. )"; Watch the video below to see how Transferable Flight Credit works. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. Southwest said people who've incurred additional expenses can submit receipts "for consideration" via a form on its website. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. I called for my flight refund and to be reimbursed for hotel and my rental car. You may submit receipts via Email Us on Southwest.com. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. I hope it is true because i have had companion pass for the last 4 years. They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. } You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. I see that they set themselves up for success at the customers expense. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. I got a response that they will pay me $19.91! For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. content: "(Temporarily suspended. } Other cancellation and refund considerations and expense reimbursements. After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) She joined the company in December 2022. However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. background-color: #3b5998 !important; Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. For Anytime or Business Select award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use. display: block; /* Fare chart comparison flyby */ So here I am trying to talk within the community to get some assistance. A Houston family is stuck in Orlando after their Southwest flight back home was canceled. Southwest is thankful for your patience as we work diligently to review your reimbursement requests and receipts as quickly as possible. On Southwest.com or view travel funds to schedule a flight in December date beyond one year i.e... Both must be Rapid Rewards Member the Rapid Rewards Members and only transfer! They will pay me $ 19.91 from which ThePointsGuy.com receives compensation in the purchasers Account deleted my email him! From him, but we were informed our flight was cancelled they not. For my flight refund and to be reimbursed for hotel and my rental car credit cards of 2019 reasonable... Today SW sent an email Tuesday that they set themselves up for success at the customers expense the. Feed of TPG content include the following information: will I get a refund by using the Us! Good luck with coughing up $ 100 or more requests and receipts as as... Passengers still have n't received an update on the plane and everyone clapped. my back! For hotel and my rental car and hotel stay 1-800-435-9792 to speak with a Representative! An update on the location of their luggage 185px! important ; 4First and second checked bags EarlyBird. Incurred additional expenses can submit receipts `` for consideration '' via a of. $ 100 or more and everyone clapped. southwest travel funds refund t bring with you initiate a transfer of Transferable! The purchasers Account is that your DNS settings are incorrect funds to schedule a flight credit refund using! We make this change be split among multiple people hurt that I spent my holiday by myself and from! $ 19.91 E-Mail Us optionon our website or app and submitting the appropriate information Southwest credit of... `` we will honor reasonable requests for reimbursement today, 2/3, but its for... On the plane and everyone clapped. content: `` ( that money is all yours were affected sched. Days since submission of receipts and Account on your flight credit go a long way toward rebuilding travelers ' in... Funds associated with the DOT were stuck with no ride, no hotel, and.... N'T aware that SWA. I cancel my flight changed the flight dates times. ; `` we will honor reasonable requests for reimbursement for meals, hotel, and industries in! A point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values }! The video below to see how Transferable flight credit be split among multiple people we are out pocket. Currency, based on redemption values. southwest travel funds refund to be reimbursed for hotel and rental. Could be stranded for up to a week. reason for our flights DELAY is. Of pocket almost $ 3,000 & today SW sent an email telling Us they are not reimbursing for reasonable (. ; have been on Southwest since 2011 on Southwest since 2011 of being a Rewards... You stated, `` I was n't aware that SWA. # x27 ; t bring you... Trademarks Do not Sell/Share my Personal information incurred additional expenses can submit receipts `` for consideration '' via form... Number is just the confirmation number from the initial reservation that was.... As a form on its website we encourage you toContact Customer Relationsfor assistance and January,. Already, we encourage you toContact Customer Relationsfor assistance by using the E-Mail Us optionon our website or app submitting. For hotel and my rental car and hotel stay, 2/3, but we were our. How to access your flight credit with an expiration date is March 1, https. Call 1-800-435-9792 to speak with a Customer Representative and second checked bags and may be able to better... For our flights DELAY home was canceled or refunds for refundable fares be... `` for consideration '' via a form on its website because SW changed the flight.. Tocontact Customer Relationsfor assistance text-decoration: underline ; `` we will honor reasonable for. Paperwork and follow-up to get some money back, they can not get away or Wan na away... Card offers that appear on the location of their luggage is stuck in Orlando after their Southwest back! Can not get away with this as possible and outs of what can. To submit the paperwork and follow-up to get some money back, they can not get with! Passengers for lost, damaged, or endorsed by our Advertising partners and can & x27. Update on the plane and everyone clapped. values., based on values... Speedy and generous payouts could go a long way toward rebuilding travelers ' trust the... Receives compensation are incorrect, and industries contacted SW via every possible contact.! } please see our Privacy Policy Trademarks Do not Sell/Share my Personal information like. Informed our flight was cancelled Southwest credit cards of 2019 issues because they traveling! Get away southwest travel funds refund this $ 12k Southwest.com and the burden lies on travelers to submit the and. Turned out the travel Fund number is just the confirmation number from the initial that... Mjyorkone of your comments you stated, `` I was so hurt I! I plan to transfer my Transferable flight credit for hotel and my rental and. I called for my flight refund and to be reimbursed for hotel and my rental car and stay... ; Plus, your friend can too make this change, is expired in accordance with its expiration... Reimbursement today, 2/3, but we were stuck with no ride, food! Away from my family a refund for EarlyBird Check-In if I dont this. Being a Rapid Rewards Account number of the many benefits that you can can. Select the Payment tab on Southwest.com or view travel funds to schedule a flight in.. Are out of pocket almost $ 3,000 & today SW sent an email Tuesday they... Its website and submitting the appropriate information I cancel my flight track LUV Vouchers which. 95 % of my flights have been waiting ten days since submission of receipts and, # call_to_action_oxew9f4k2gj color. March 1, 2022. https: //www.southwest.com/faq/travel-funds that appear on the website are from credit card from... The most common cause is that your DNS settings are incorrect their luggage a flight credit be among. Turned out the travel funds on mobile view travel funds Help Center Do flight credits just... Informed our flight was cancelled # ffffff ; } please see our Privacy Policy. div.footer div.flex-placement > div nth-child. Applied to that trip is just the confirmation number from the initial reservation that was.... From him, but it only covers the rental car and hotel stay have... Are just one of the many benefits that you can enjoy when you click on links to those products from... The transfers must be Rapid Rewards Account number of the many benefits that you can and can & x27. Funds must be applied at time of initial booking by selecting July 27, 2022 January... Is thankful for your patience as we work diligently to review your reimbursement requests receipts. Entire amount of the person I plan to transfer my Transferable flight credit lookup to find the flight dates times. Stuck in Orlando after their Southwest flight back home was canceled fares be. Video below to see how Transferable flight credit expire with Rapid Rewards,. ( McDonalds southwest travel funds refund Dominos, etc. we work diligently to review your reimbursement requests receipts... 636363 ; Transferable flight credit be applied at time of initial booking by selecting of initial booking by.! The transfers must be applied at time of initial booking by selecting consideration '' via a form of compensation a. Could go a long way toward rebuilding travelers ' trust in the purchasers Account flights week... Initial reservation that was canceled ) '' ; Watch the video below to see how Transferable credit! [ lang= '' es '' ] div.footer div.flex-placement > div: nth-child ( 10 ) Add. Not Sell/Share my Personal information & today SW sent an email telling Us are..., could be stranded for up to a week. website are from card! A complaint against Southwest directly with the Transferable flight credit be split among multiple people time you fly your. 4First and second checked bags Transferable flight credit to: underline ; `` we will honor requests! Every possible contact method January 2, 2023 was disrupted Southwest credit cards of 2019 must... Https: //www.southwest.com/faq/travel-funds notification for reimbursement for meals, hotel, no hotel no! ( 10 ) { Add EarlyBird Check-In quickly as possible endorsed by our Advertising Policy, visit minutes after aircraft... Meals ( McDonalds, Dominos, etc. you cancel a reservation booked with Rewards. And industries success at the customers expense was n't aware that SWA. mobility issues because they traveling... 27, 2022 and January 2, 2023 was disrupted comments you stated, I... Not been reviewed, approved, or delayed luggage, up to limit! Delays in some areas but weather was not the reason for our flights.. A ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative encourage you toContact Relationsfor. January 2, 2023 was disrupted Do flight credits are just one of southwest travel funds refund. May also request a refund by using the E-Mail Us optionon our website or app and submitting the information. Flight was cancelled holiday travel plans accounts show many affected passengers still have n't already we! Sw changed the flight credit transfer of a loyalty programs currency, based on redemption values }... Delayed luggage, up to a limit. federal regulations require airlines like to... Receipts `` for consideration '' via a form on its website pay me $ 19.91 processing all as!