Virtual desktop - computer is unreachable? Cause: The account being used doesn't have permissions to join VMs to the domain due to compliance and regulations. What's a remote desktop connection broker? Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example), Make sure the Windows Firewall isn't blocking all connections (, If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public, If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer, Make sure your PC isn't running VPN software, Make sure you have 'Full cone NAT' or 'Open NAT' enabled in your router settings if such an option exists. You can check to make sure that the Windows Defender Firewall service allows RDP traffic by completing these steps: Security certificates can also cause remote desktop connection problems. If you suspect there might not be enough bandwidth to support the RDP session, try closing any applications that may be consuming bandwidth. These products scan your environment looking for problems. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. There are three main ways the side-by-side stack gets installed or enabled on session host pool VMs: If you're having issues with the Azure Virtual Desktop side-by-side stack, type the qwinsta command from the command prompt to confirm that the side-by-side stack is installed or enabled. Do Not Sell or Share My Personal Information, rule out potential reasons for connection problems, common reasons for remote and virtual desktop connectivity problems, Building Trust in Resiliency, Reliability and Recovery for VDI Environments. Search the sub, you might find some means of working around it. Check the group policy setting by opening the Group Policy Editor in the VM and navigating to Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Licensing > Set the Remote Desktop licensing mode. If you're using Azure Virtual Desktop (classic) without Azure Resource Manager objects, see this article. Navigate to folder where PsExec was unzipped. Fix 1: Manually add the missing components to the VMs using Create a host pool with PowerShell. ; Agent establishes JMS communication with connection server: The Agent must establish JMS communication with the connection server using FQDN and TCP port 4002.This port can be checked by issuing the command telnet <connection server DNS name> 4001 from the command prompt at the desktop virtual machine. Fix 1: Create VNET peering between the VNET where VMs were provisioned and the VNET where the domain controller (DC) is running. If you have an Intel based laptop, make sure you have the, You have HDR / WCG enabled in your Display Settings, You have VPN or anti-virus software blocking connections to your PC. If an admin changed a host's IP address, then clients might not be able to connect to the host until the client's DNS resolver cache expires. There can be many reasons for desktop connection problems, which makes your life as an admin more difficult because you have to consider and investigate all the possibilities. Headset used: Quest 1. It's easy to dismiss the notion that a firewall could contribute to a remote desktop not working, but it's quite common. or reinstall the Virtual Desktop. Firewall service issues also may come into play when you use RDP to access a home computer while at work. See, Join VMs to a domain using a template with. SSL certificates can cause problems in two ways: For one, clients need to trust the certificate authority (not usually a problem if you buy the certificates from large organizations) and the client must be able to verify the certificate that the server uses. How can IT retrieve VDI server configuration Why remote connectivity problems happen and how to How to fix 8 common remote desktop connection problems. If you have Riva Tuner installed, set the detection level to 'None'. A desktop can be in only one state at a time. People do this to watch movies, browse the internet, or play PC VR games inside the Quest. It stopped working after I sideloaded the steam vr version for it but going back its not working again even after resetting it. They interrupt employee workflows and create more work for you. This could occur if you have recently installed a Windows update. If you do, that means your computer isnt visible to your headset. My play space is no more than 5 feet away from my PC. solved the issue. Trying to do it through the WAP still results in "computer is unreachable," but whatever, I can play PCVR wirelessly now. If you're not on a Lenovo computer, then I'm not sure. This content applies to Azure Virtual Desktop with Azure Resource Manager Azure Virtual Desktop objects. What to do if you forgot the password of your Virtual Desktop? I sent you the link on Discord. If you have an Nvidia based laptop, right-click the desktop and click Nvidia Control Panel, then Manage 3D settings. Microsoft Edge, Internet Explorer, Chrome and some Windows Store apps have DRM that prevent those services from being captured. For example, if you're troubleshooting a virtual desktop connection, start with a laptop that you know works fine and try to connect to the virtual desktop. ; In the details pane, double-click the Groups folder. When the Azure Virtual Desktop Agent is first installed on session host VMs (either manually or through the Azure Resource Manager template and PowerShell DSC), it provides a registration token. your virtual desktop is offline due to wrong network card settings RDP/NX service is not reachable due to misconfigured VPN RDP/NX service is not running or giving (internal) error misconfiguration of the firewall (or antivirus) running on the virtual desktop you are behind a firewall which filters the TCP port needed to connect to RDP/NX Cause: There was a typo made when the credentials were entered in the Azure Resource Manager template interface fixes. If it doesn't work, you know the problem is with the network hardware or with the servers. I have the virtual desktop streamer app installed and I've started the VD service.msi as well. . Confirm port 443 is open by downloading the PSPing tool from Sysinternal tools. The verification process can break down if the certificate has expired or if the name on the certificate doesn't match the name of the server using it. If not, right-click on the, After verifying -- and importing, if necessary -- the root certificate that will allow Windows to trust the SSL certificate, it is necessary to check for the existence of the SSL certificate. Espaol - Latinoamrica (Spanish - Latin America). Alternatively, you may buy a public IPv4 address for your virtual desktop, which lets your RDP/NX service to use standard ports (3389 and 4000). The best way to fix this is to ensure that both the client and the host are running supported Windows versions and both systems are fully updated. This is a mesh network? Enter your username or e-mail address. If you are using a VPN software, you may have replaced the default routing, which involve all services, leading to RDP/NX not being available on the IP address (hostname) we have provided you with. I can see the background environment but get a black screen instead of my desktop? Watch movies, browse the web or play games on a giant virtual screen. What should I do to fix it? Uninstall all products that start with "Remote Desktop.". I have tried to uninstall and reinstall everything, also have changed my ISP two times (because of the double NAT thing). corrupted system?) If you are trying to connect to Shadow or another cloud service: Make sure you don't have any DMZ host configured in your router settings, If your ISP (Internet Service Provider) uses DS-Lite, you'll need to switch to Dual Stack or IPV4. Please try again in a few minutes. What do VMware All Rights Reserved, A virtual machine does not need an internet connection to work. The easiest way to diagnose this issue is through the process of elimination. Found maybe 1 glitch in your script: The Streamer App fails to install or refuses to run. VMware ESXi users must decide: Should I stay or should I go? your virtual desktop is offline due to wrong network card settings, RDP/NX service is not reachable due to misconfigured VPN, RDP/NX service is not running or giving (internal) error, misconfiguration of the firewall (or antivirus) running on the virtual desktop, you are behind a firewall which filters the TCP port needed to connect to RDP/NX, the node on which your virtual desktop resides is in maintenance (not reachable). Cause 1: RDAgentBootLoader service has been stopped. Every time I try to use virtual desktop with my Shadow PC on my Oculus Quest, I get to connecting for 5 minutes then itll say Computer is unreachable. Best answer by Phobos 11 April 2021, 03:20. sorry to hear that you are having issues. Fix 2: Follow these instructions to open port 443. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. . On your VR-PC, you have to download and install the Streamer app that works with Virtual Desktop. The recommended way to provision VMs is using the Azure portal creation template. With over 10 pre-installed distros to choose from, the worry-free installation life is here! All trademarks are property of their respective owners in the US and other countries. The following section covers troubleshooting issues that apply to the Azure Virtual Desktop Agent and the token. It is quite simple to see if your virtual desktop is turned on, all you need is to login to ubiDesktop and check what the dashboard shows. If you have anti-viruses other than Windows Defender, they could be preventing the app from launching correctly. Problems that mobile workers might run into include blocked certificate-based VPNs, high-latency connections and intermittent connectivity. IT should understand the differences between UEM, EMM and MDM tools so they can choose the right option for their users. After all Azure Virtual Desktop components have been uninstalled, follow the instructions for your operating system: If your operating system is Windows Server, restart the VM that had the malfunctioning side-by-side stack (either with Azure portal or from the PsExec tool). Virtual Desktopoculusquest_. **, Press J to jump to the feed. Once you uninstall the side-by-side stack, go to "Register the VM with the Azure Virtual Desktop host pool" in Create a host pool with PowerShell to reinstall the side-by-side stack. Make sure you allocate resources correctly when you're planning and deploying a VDI. I get a black screen when launching games? In an organization with virtual desktops or VDI, for example, clients may be unable to connect if the available licenses have been depleted. Remote desktops let users access their computer from another location, but interact with it as if it were local. If there's already a registration token, remove it with Remove-AzWvdRegistrationInfo. Windows updates? You can access Windows Update by: You can prevent most of these connection problems from persisting with some preplanning, and good remote desktop troubleshooting skills. The client must also be able to verify the certificate the server uses. The session may appear to freeze, or you might see a black screen. Please contact the moderators of this subreddit if you have any questions or concerns. I'm trying to connect with my Oculus Quest 2 to my PC, which shows up in the same network and the app, and I get this message. Cause: PowerShell DSC was able to execute but couldn't connect to Azure Virtual Desktop. To reduce the bandwidth consumption of the native Windows RDP client, follow these steps: RDP connectivity can sometimes fail due to issues with the Credential Security Support Provider (CredSSP) protocol. There are many remote desktop connection problems that administrators may encounter, including network failure, Secure Sockets Layer certificate issues, authentication troubles and capacity limitations. There are known circumstances that can cause the side-by-side stack to malfunction: The instructions in this section can help you uninstall the Azure Virtual Desktop side-by-side stack. I can use oculus link without a problem but I want to play fully wireless so I can go to an open space and so I don't break anything. If you do, that means your computer isn't visible to your headset. The VM used to run remediation must be on the same subnet and domain as the VM with the malfunctioning side-by-side stack. Switch Your Dedicated Router to AP Mode Take your dedicated router, power it up, and connect to it wirelessly with your PC. Err.Can't seem to use. The new Virtual Desktop allows you to play PCVR games without the need to patch it through SideQuest! New comments cannot be posted and votes cannot be cast, A place to discuss the Meta/Oculus Quest and Quest 2, Press J to jump to the feed. When your headset is not on the same network as your computer, it usually means that it is connected through a Guest network so disabling guest services on your router might be the solution. #1 Mars S Malo Jan 1, 2019 @ 3:20pm yes, I see that message. VDI monitoring tools are also a great place to start looking for problems. More info about Internet Explorer and Microsoft Edge, Join a Windows Server virtual machine to a managed domain, Troubleshooting Domain Join Error Messages, Joins an existing Windows VM to AD Domain, Create a virtual network peering - Resource Manager, different subscriptions, Update DNS settings for the Azure virtual network, License your RDS deployment with client access licenses, Allow log on through Remote Desktop Services, Troubleshooting overview, feedback, and support, Session host virtual machine configuration, Troubleshoot common Azure Virtual Desktop Agent issues, Azure Virtual Desktop service connections, Tutorial: Troubleshoot Resource Manager template deployments, Join the VM manually using the process in. 7. If users are working from home, they should consider shutting down any other devices -- for example, someone streaming Netflix in another room -- that may be consuming internet bandwidth. What firewall do you use? It is listed with the correct pc name but "unreachable". If you are, follow the instructions in Create a host pool with PowerShell on how to reinstall the side-by-side stack. Once you are logged in (with VNC), you can open the task manager (or service manager) and check if the RDP/NX service is running properly or if they need to be restarted. But SSL encryption requires the use of certificates, which creates two problems that can cause a remote desktop to not work. Please some one help me. From command prompt, use the following command: VMname is the machine name of the VM with the malfunctioning side-by-side stack. Copyright 2008 - 2023, TechTarget The reconnecting message might also display if the host reboots during the session. Examine the registry entries listed below and confirm that their values match. PC specs are: intel i7, nvidia 1660 super, 16GB DDR4, 512GB SSD and 2TB HDD. Follow these instructions to confirm the components are installed and to check for error messages. Launch Task Manager and, in the Service Tab, stop the RDAgentBootLoader service. Use this article to troubleshoot issues you're having when configuring the Azure Virtual Desktop session host virtual machines (VMs). When they reconnect (after many unsuccessful attempts), the Connection Server provides them a new Virtual Desktop and thus the user lose unsaved data. Cause: The side-by-side stack isn't installed on the session host VM. When the node (aka server) where your virtual desktop resides is in maintenance or not reachable, you can see a notice stating that on the top of your dashboard. Please try again in a few minutes. I can use oculus link without a problem but I want to play fully wireless so I can go to an open space and so I don't break anything. Fix: Take one of the following actions to resolve. See Create a virtual network peering - Resource Manager, different subscriptions. First, try to establish a session from a client that has been able to successfully connect in the past. Confirm the account has at least Contributor permissions on the Azure subscription or resource group. If you don't see the warning, it could be your anti-virus blocking the latest version. I'm connected but only see a black screen. Remote Desktop Protocol (RDP)-based tools use RDP port 3389 by default. Change the network interface's DNS server settings to, Confirm that the two components are installed by checking in. In some cases, the client may drop the connection and display a message that says 'Reconnecting.' Dont leave the firewall off! Note: This is not your email address. I am a bot, and this action was performed automatically. If, for example, you cant access your virtual desktop from the office, but you can from home or from your 4G mobile network, it is likely you are behind a firewall which blocks non-standard ports, like the ones we use for RDP/NX services.At this point, you may ask your network administrator to open the TCP/UDP ports associated with your virtual desktops, one for the VNC service and another one for the RDP/NX service. But when I try to connect to my PC in virtual desktop, I get the error "Computer is unreachable.". Some organizations configure their corporate firewall to block outbound RDP traffic, thereby preventing connectivity to remote systems. Virtual desktops are desktops that are stored on a remote server. My computer is connected via ethernet, same as before the update but now I get the message, "computer unreachable". How are UEM, EMM and MDM different from one another? Not all games are compatible with Virtual Desktop. All rights reserved. Contact your ISP to get a public IPv4 address. EDIT 2: I figured out it was a problem with my computers installed wireless adapter and that adding an external one solved the issue. You may need to configure multiple firewalls. Cause: The agent isn't able to update itself to a new version. Your anti-virus might be preventing the app from installing/running. Redeploy the host operating system with the latest version of the Windows 10, version 1903 image from the Azure Gallery. Resolving the DNS name: The communication server's DNS name must be resolvable. See, join VMs to the domain due to compliance and regulations VMs is using the Azure subscription Resource... Users access their computer from another location, but interact with it if. A registration token, remove it with Remove-AzWvdRegistrationInfo client that has been able to execute but could n't to... Right-Click the Desktop and click Nvidia Control Panel, then Manage 3D settings follow the instructions in a... 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