"Continued education is important to remain knowledgeable and relevant in the banking industry. I owe the Navy Federal Credit Union thanks. Part of working in a highly customer-service-driven environment is serving members when they are unhappy. Assure the interviewer that you have strong attention to detail and will take every measure to protect the company's assets. Not long ago, they partnered with Blend Mortgage, "Consumer expectations are changing, and we have to deliver an elevated experience." They should also be skilled in identifying their members' individual and unique needs. This question serves to inform them of your definition of a difficult person. Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. Could you share with me what percentage of your members take advantage of this offering? By understanding who you are as a person, they'll hopefully be able to tell if you'll complement or clash with the personalities of their other employees. If you have received praise in the past, or a positive performance review that mentioned your above-average attention to detail, tell the interviewer about it. ", "Yes, I am a patient person. ", "Working in banking, I gain the most satisfaction from knowing my clients are gaining a solid financial future. "I have worked hard to gain a leadership position within the banking industry. Always handing the money in the customer's hand and counting it back to make sure I have the right amount. If you are a member, be ready to talk about what you enjoy most about banking with Navy Federal Credit Union. These include etiquette, good written and oral communication skills, great memorization abilities, and a keen willingness to learn. Restating what they are not agreeing with so they feel heard and understand you are listening. There are many steps to take with cash, including looking for raised printing, blurry borders, lack of red and blue threads, watermark authenticity, and more. If you need accommodation or assistance to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's ADA Analysts at 703-255-7338 or medicalaccommodations@navyfederal.org. Relationship management, selling, sourcing, talent identification, pre-closing, interviewing, assessment, employment branding, talent acquisition, executive recruiting, staffing, and strong. When it comes to counterfeit cash, I look at the quality of the paper, how the watermark reacts to the light, and its corresponding numbers. When you call my references, they will attest that I am reliable and honest. "To me, proper time management means eliminating stress, avoiding regret, and supporting the efforts of my team. Here are the instructions for how to enable JavaScript in your web browser. Time-in-grade requirements must be met by the closing date of this announcement. Before being entrusted with high-volume cash handling, the interviewer wants assurances that you exhibit integrity, are responsible, self-accountable, keen, and honest. Twenty-five divided by five equals five. Right now is really a good time to be joining Navy Federal, because you can be part of that transformation and really drive that change. The U.S. Army is a uniformed service of the United States and is part of the Department of the Army, which is one of the three military departments of the Department of Defense. In my current position, my schedule and goals are the same every day. I'd recommend using the STAR method to organize your story example. The success of any company is in part due to how well its workforce represents its brand. What kind of hours and what kind of shifts can one expect of this role? Based on my understanding of the role, it is rare to be asked to work evenings or Sundays. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. I know that the right banking product can make all the difference to a member, so I am happy to make recommendations based on my observations. Regardless, transparency is the wisest and most respectful path forward with this question. It was confusing. ", "While working at Publix I didn't always know how to do everything on cakes. And lastly, do you have internal candidates also interviewing for this position? In this role, you will deliver on a dynamic team responsible for threat modeling, security testing, and continuous threat discovery of Navy Federal cloud workloads. An assessment may be required to compete for this position. This question is asking whether you possess emotional intelligence or if you allow your emotions to dictate your behavior and decision-making. Indicating you have colleagues who are members and speak highly of the Navy Federal Credit Union is a smart approach. This question evaluates your work style and ethic. Job Family. Credit unions are often involved in community groups and take more care than large banks. This product is a great option for your members who need money for a one-time or unexpected expense. U.S. Navy. One of the most important factors is the MICR line, which is at the bottom of every authentic check. This is only one of many data points taken into account when a hiring manager is selecting candidates to move further in the recruiting process. There is a likelihood that Navy Federal Credit Union will call your references and perform background checks, including employment verification, so you should be open and truthful from the start. Forbes America's Best Employers for New Grads, Ramkumar, Chief Platform & Digital Architect, Navy Federal Credit Union. "Meeting important targets and goals is a large part of my current role. Good answer! Serving those who serve - Meaningful Careers at Naval Surface Warfare Center Crane. This requirement is called time-in-grade. Speak about your experience and professionalism and how this change aligns with your career goals. We are looking for someone to Provide Support utilizing the RMF Process Guide (Security Plan Approval, Security Assessment Plan (SAP) Approval, System Assessment Report (SAR) Approval, Security Assessment Package Approval, and Continuous Monitoring) for several ATO packages. Credit unions do not have as many investors to please, which allows places like Navy Federal Credit Union to offer lower fees on mortgages and loans. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. "I'm the type who embraces what I'm feeling when I feel like there's no escape from it. When asked to perform a task outside my comfort zone, I jump in feet first and learn, using the resources available to me. You are leaving a Navy Federal domain to go to: Cancel If you need accommodation or assistance to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's ADA Analysts at 703-255-7338 or medicalaccommodations@navyfederal.org. Financial institutions employ various technological and performance monitoring systems to protect the privacy of their members. You will learn more throughout the hiring and on boarding process. ", "I am a recent business graduate, seeking fair compensation for my recent education. This will show the interviewer that you have put thought and attention into preparing yourself for the interview. ", "Math has always been a strong suit for me. ", "I have not received formal sales training, but with a little help, I believe I would enjoy a sales component to my job. My old professor posed this question to me a few years ago. The U.S. Army is headed by a civilian senior appointed civil servant, the secretary of the Army (SECARMY) and by a chief military officer, the chief of staff of the . There are many ways that you can be a fit for a job, even though you do not come with direct industry experience. "I believe Navy Federal Credit Union could serve its customers even better by having a stronger online and social media presence for each community you serve. Describe the methods you employ to avoid burning out on this aspect of the work. Is that right? Exhibit confidence in your abilities related to cash handling, counting, and making smooth member transactions. 91% of employees at Navy Federal Credit Union say it is a great place to work compared to 57% of employees at a typical U.S.-based company . to demonstrate that you've done your homework and have basic knowledge of the credit union's offered products and services. If you have an example where you were able to keep a level head in a stressful or emotionally charged situation, share it. This position is a 100% TDY position at Camp Lemonnier, Djibouti, Africa. This question explores your strengths and growth opportunities. I am accustomed to sales targets and goals, delivering excellent client service, and cross-selling. View all 249 questions about Navy Federal Credit Union What is on the assessment test Asked June 22, 2019 1 answer Answered July 10, 2019 - MSR (Former Employee) - Virginia It's a simulator like you're taking calls and being able to correctly understand and process requests Upvote Downvote Report Add an answer I seek a compensation plan aligned with the more significant responsibilities in this role. I wasn't doing the orders that day. La Jolla Logic is looking for a Jr. Cybersecurity Engineer to support Naval Surface Warfare Center (NSWC) Dahlgren and Dam Neck (DNA) divisions to address security of naval warfar I currently do so in my job and consistently surpass the upselling and cross-selling targets given to me. Information Technology/MIS . She was upset that she was going to be late for her event. ", "Yes, I consider myself very logical, which always helps me to make sound judgments. When it comes to credit unions, we often have higher community involvement, which translates to better customer service at the same time. Becoming a member of this firm makes a people able to do the ones aim much easier as well as produce the desire becoming reality. Used under license. This is a great example of a time you made a sound judgment under pressure, but it is unclear from your response if you were ultimately successful in resolving the situation. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. It is multiple choice. From developing creative solutions for current and future needs to strategic planning or working with members, youll find your fit with one of our teams: We offer perks for both full- and part-time employees like: Learn More About Benefits at Navy Federal. Whether you create variety by increasing your performance and level of responsibility or simply varying your tasks by staying productive, share the sustainable approach you take with your work to avoid burning out. I kept emphasizing that the information they put down needs be accurate. Pensacola, FL. While assessing your qualifications for this position, they'll want insights into your attention to detail, general math skills, ability to multitask, and to what extent you conscientiously go to protect the credit union and its members. Thinking on your feet is desirable, especially in an often fast-paced environment. ", "Fraudulent checks can be a challenge to detect. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. Visit our Careers FAQs. Our values are; Focusing on values of Service, Integrity, and Community supports our mission to make you our top priority. When running my finger over the ink on the MICR line, it should feel smooth. BRUCE: Currently, Navy Federal is undergoing a big transformation in the technology landscape. My Account Information. I am cautious at work; however, I am training myself to perform certain tasks faster without cutting corners. Share with your interviewer your level of emotional intelligence and how you maintain your patience, despite the circumstance. Time-in-grade requirements must be met by the closing date of this announcement. "I can be my toughest critic when it comes to making mistakes. Next, demonstrate your customer service skills in action by including a personal example of a time in your career when you were able to use this approach to successfully resolve a customer policy complaint. I have strong attention to detail and will be very careful with every transaction I complete at Navy Federal Credit Union.". Check out recent write-ups, media, or advertisements on new or to-be-launched products and services. Multiple. Therefore, any date prior to 2019 might not be accurate. You can also talk about any sales training you have received. Approximately $150 million worth of counterfeit money is currently circulating in the US. "I have a lot of customer dispute training, which has given me some thick skin when it comes to challenging situations. The federal resume requires a lot of detail in order to determine that you are qualified for the position under consideration. Examining the work at hand, I'll compile all the information I have to start. It can be simple to detect counterfeit cash, especially with the technology and systems banks have; however, checks can be trickier. ", "Theft is never acceptable, no matter the amount. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. You need to enable JavaScript to run this app. When used properly, this tax-deferred retirement plan can significantly benefit your members. Just when you got those pesky knowledge, skills and abilities (KSA) statements under your belt when applying to federal government jobs, a new trend has emerged: Self-assessment questions. Just recently a customer showed up early to pick up their cake and it wasn't ready yet so the customer was upset. If I made an error, I would tell my manager right away. You could also mention any math courses you've taken and excelled in. GS-11 SALARY: $76,860 to $99,914. Full-Time. For that reason, I believe that related coursework is always beneficial. They especially want to make sure that the difficult person in this scenario wasn't you. Proceedto You are leaving a Navy Federal domain to go to: Navy Federal does not provide, and is not responsible for, the product, service, overall website content, security, or privacy policies on any external third-party sites. To strengthen this response, I recommend including an acknowledgment that although you do not have any current plans for continued education, you do recognize it is important to remain knowledgeable and relevant in the banking industry, and it is something you would consider in the future. All rights reserved. ", "Credit unions are non-profits, and member-owned, which means they will almost always be more customer-centric. My goal is to land an exceptional internship, like this one at Navy Federal Credit Union and get my career started on the right foot!". Results, order, filter Navy Federal Credit Union Careers Information Security Analyst IV - Vulnerability Assessment Jobs ", "I come from a retail sales setting; however, there are many similarities between my current role at your needs at Navy Federal Credit Union. Good answer! I played that game with anyone who'd play with me. I would take the same approach if asked to complete a task I was not trained to do. This question aims to assess how resourceful you are, whether you are capable of outside-of-the-box thinking, and whether you respect the chain of command. I had never crafted a real presentation before, let alone speak in public, so I was very nervous. Navy Federal is non-profit, and its primary concern is identifying the needs of its members and helping them with their pursuits for financial success.Show the hiring authority that you would be comfortable putting your all into identifying the needs of your members while educating them on Navy Federal products and services. Also, be sure to volunteer your actionable approach to growth. We have the answers you need. When I believe in the product or service, and it will benefit the customer, I am happy to upsell. I will meet the accuracy expectations for Navy Federal Credit Union and your members. Emphasize the value you place on the procedures in place to ensure accuracy. Use your best judgment here. ", "What types of career growth opportunities would follow this position? Hear more about why our team members say they have meaningful careers and happy, fulfilled lives. Detecting counterfeit cash or fraudulent checks is an important skill in the banking industry. I would ask my coworkers for help on how to do things, observe them do the task, or I would watch YouTube tutorials on how to do things. An organized bullet-pointed list, in a way, is sorted based on priority. : $101K - $185K Apply on employer site Job Salary Company Rating YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you're passionate about. For instance, if you are interviewing for a banking position, your weakness should not be simple math. CONTRACTOR PERFORMANCE ASSESSMENT SPECIALIST. I would use the same type of approach at navy federal I am highly capable of figuring things out.". Just bear through it, and try to change your perspective or find some way to calm down. MultiCam is a camouflage pattern designed for use in a wide range of environments and conditions which was specifically developed and is produced by American company Crye Precision. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. By reading any blog posts or media attention Navy Federal has received, you can showcase your deeper knowledge of their company and share what their leaders have already identified as room for growth. I did very well in high school math and was even a tutor for struggling students. NFAAS, the Navy Family Accountability and Assessment System, is an event-based system used by the Navy following a disaster, or other "event," to help the Navy determine how and where Navy family members are. 2021 & 2022 Fortune Media IP Limited All rights reserved. Make sure there's quality to your questions. ", "I am a recent high-school graduate and feel that, as a top student, I bring a few valuable transferable skills. We do not have advertisements on our pages but we do try to make money through paid-memberships. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Manager, Information Security Vulnerability Assessment. "My most recent performance review was very positive. The federal resumes tends to be a short 1-2 page summary of your career, while the federal resume is fundamentally different. Must be determined suitable for federal employment. Answer dates might appear two to three weeks before they were published. Question 1 of 40 If you have 25 horses and no timer, how many races would you have to run to figure out the top 5 fastest horses? Please consult the site's policies for further information. Yes No. Yet, even if it doesn't, I'm having more fun with it. Job analysis provides a way to develop this understanding by examining the tasks performed in a job, the competencies required to perform those tasks, and the connection . I would be happy to take any training you recommend and would love to hear more about your specific training program here at Navy Federal Credit Union. So I would be comfortable selling Navy Federal Banking products. I am fully prepared to transition into banking, an industry where I can grow and learn for many years to come. I was able to move the funds to another bank account that did not have a hold policy. I look forward to the formal training from Navy Federal Credit Union.". Come join the Threat Discovery & Assessment (TDA) team within Navy Federal's Cloud Security Group. "I appreciate the terms surrounding your Traditional Individual Retirement Arrangement (IRA). Join a credit union with a mission you can feel good aboutsupporting the financial well-being of servicemembers and their families. Not everyone prefers to work in a customer-centric role, and the interviewer wants to ensure you are the right person for the job. Consider giving more details about the various roles you've had where you've handled member transactions. Before volunteering your current base earnings, start by sharing any bonuses or incentives, retirement packages, stock options, PTO, health/dental/vision, and any benefits you receive from your current employer. Customer service is an important factor in the success of a credit union, and you do well to highlight your interpersonal skills, desire to provide a welcoming environment, and ability to inform customers of Navy Federal Credit Union products. You can explain the situation from the credit union's perspective. You do well to include an example from a previous position that highlights your determination and ability to learn how to perform unfamiliar tasks through a variety of methods. The interviewer wants to ensure you'll treat their customers with the dignity and respect they deserve as a Navy Federal Credit Union representative. 1-888-842-6328 Employee Referrals By describing a goal, you assure your interviewer that you are interested in advancing your career and that a partnership with you will be with some duration. Joining to this firm makes anyone able to meet the purpose less complicated and make current aspiration come true. This fun exit interview question is an attempt to reveal more about your personality and what makes you like-minded or unique. Insured by N-C-U-A. Demonstrate that you are interested in finding the right fit and not just any job. Read up on their media and align your answers accordingly.They are looking for grounded, emotionally mature individuals who are patient and work well in high-pressure, stressful situations. These traits ensure that I will take every action necessary to do my job perfectly. Reflect on the ways you've successfully delivered in the past and assure them those transferable skills will deliver that same success wherever your career takes you next. We Serve With Compassion. Software Engineering (10) Yes No. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions, Master Behavioral-Based Interviews Using The Star Method. Read our Terms of Use for more information. You want to take every action to retain member loyalty while protecting the company's assets. 91% 57% Source: Great Place To Work 2021 Global Employee Engagement Study. But there is no legal requirement for you to inform them if you have a car or not. Openly share how your previous employers approach customer service. Could you share your employee turnover rate? Credit Unions often boast a tighter-knit customer base than traditional banks. Information Technology/MIS (23) Yes No. Laddering your certificates is an excellent way to ensure you earn the best rates possible. My coursework included general banking classes, fraud prevention training, and exercises in daily transaction balancing.