It's funny a lot of people, don't read the back of the receipt! (ridiculous & unnecessary). Plus, it's an item that would be put back on the shelf and resold. If you don't have any account yet, you can register now. The price is right and you can always find what you're looking for. And it appears I will have to have my husband return the dresses. Shipping policies vary, but many of our sellers offer free shipping when you purchase from them. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. Twitter. No pay. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. Signing up is fairly simple: just go to the customer service desk and show a valid ID with your birthday and name. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. That way, the tag is still attached and we cannot deny return if it's in original condition. I'm so hurt and sad by this! Don't shop at Ross if you don't like it! Our guide will cover everything about the Ross return policy. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. Response was yes they should but sorry. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? There was no change in price on any of the other like items in the store but they would only refund half the value. We returned a shoe rack that cost $24.99. I bought a pair of shoes for my son. Wife bought a pair of shoes at Ross over 9 months ago. 10. What a horrible way to do business. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. I dealt with three employees, one of which was the manager. I'll get all the deals. Overview. The consent submitted will only be used for data processing originating from this website. Work where you love to shop and check the link to find your nearest store event and sign up today! on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. I had a really bad experience today in Ross on Limestone, Pflugerville ! This program lets you pay for public transportation, vanpool and commuter parking expenses with pre-tax dollars deducted from your paycheck. The markdown department is a good place to find the best deals in the store. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. The return of gift cards is only possible with the original receipt. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Child, foster child, step-child. I am very disappointed in ross and use to be a regular customer. Some managers at ross need to be a little more empathetic. So customers that take advantage or try to beat the system ya stick it to them. What does that mean, is it true, and what can I do? Never Ever Buy Purchase Perfume,they Dont Accept Returns Once You've Removed Plastic..the Scent Doesnt Last For Long, Such A Waste Of Money :(. I told her to smell them if she thinks im tryng to lie. To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. Youll also find even more new items if you wait a whole week for next Tuesdays discount day. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. Never had an issue with hundreds of products bought at Ross till today. The cashier demanded the tag that came on it and didnt even look at my recite. I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. Never EVER pay with card in Ross, take cash to get a cash back. The 1-800 number was to customer service. Happy holidays, I hope this was helpful in answering some questions. We'll help you get your affairs in order and make sure nothing is left out. Styles, colors and items will vary by store. Home / News & Updates / ross dress for less bereavement policy. RIDICULOUS!! In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the companys return policy. Welcome to ROSS Contracting's employee intranet. Here are some easy to follow steps to get your product returned: Few things to take care before returning your product. I am DONE with Ross! The cashier was asking for my ID. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. gifts for Christmas often do not come with a receipt. Ask me why I do not know, that is a corporate question. If you don't like it then shop somewhere else. They said I was over by 5 days and did not want to refund. If you do not have the tags, it may be hard for us the verify the item on the receipt. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. Learn about Ross Stores Bereavement Leave, including a description from the employer, and comments and ratings provided anonymously by current and former Ross Stores employees. Employee Comments. I was within the 30 day return date, had the original receipt, all the tags were attached. You can call 800-335-1115 for assistance. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. There must be some sort of demerit system against the employee if they issue a VALID REFUND. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. Not with jewelry item but clothing items. Ross is a California based discount department stores chain, targeting middle-income households. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. When I got home, he tried them on and it was too big. Username or Email Address. So I took the gown and and what happens, it was STUCK TO THE SHOE. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. I have spent a lot of money in Ross and in different states. That is not counting that carrying out violence will often damage your body because you will end up a victim of someone who is either fighting back or another predator. honestly I have so many it was just more of a hassle as I just wanted to exchange for something that fit but the woman working informed me that if I didn't have a receipt they would have to send me a check if it was over $50 which it was not so I didn't see a problem then she looked at me and said that without a receipt they would have to mark the price of everything down and would be refunding me the sale price so I was still okay thinking they would knock a couple dollars off of the original price but as she started ringing items for the refund price she informed me that I paid $20 dollars originally and she would be refunding me $.49 cents what in the world part of a return policy is that. Ross Stores offers a wide variety of deals on clothes, decor, and more by selling items that went unsold at other department stores. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. Does anyone know if this is true or had similar experience? Than you for listening. Anyway, they told me they could not take back liquids. When I ask why. As I was trying to speak she would not even have the courtesy to hear me out! We're hiring this season! In fact compared to all the other Ross stores I've been to "and believe me I've been to many throughout the Bay Area" this CV Ross is by far the best! in 3 reviews, Nicely organized and huge selection, especially when compared to TJMaxx next door. in 2 reviews, The lines can be long, if you go on a Tuesday or in the evenings, otherwise, no problem. in 3 reviews, Yes they are open. Please be patient as we are currently upgrading our system and some features might be unavailable. Went to Ross at the Kendall and US1, Miami, Fl. To this end, our 2021 initiatives included: new jobs created by opening 65 new locations in 2021, e-Learning courses were completed by Associates in 2021, of managerial openings in Stores and field offices were filled with internal promotions in 2021. Initiating your returns TJ max around the corner is open too. Today, I thought, if nothing elsethey could at least grant me a store credit. I'm very sorry,so ashamed. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. Oakland, CA. On Tuesday I purchased apps 160.00 in merchandise. TO WATCH ROSS EMPLOYEES THAT IS WHY. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. When I mentioned it to the cashier she said, " I dont have time to fold clothes". ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. Gina Heiss Harris. And 30 days have not done yet. The warhead of an air defense missile system is always fragmentation or fragmentation rod. Are you kidding me. If it is such a big conflict why does Ross not correct the tags before selling their products. I complained that it should be a credit to my Discover but they said the computer would not allow it. However, one day I went in to purchase a new purse. slap my items down and push them away so the next customer could be helped. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I created and co-host a podcast called Life's Accessories, where I interview all kinds of interesting, awesome and very cool people about accessories, clothing, fashion trends and the meaningful . Thats yes for less! Over the past 30 years, Ross Stores, Inc. has grown from a six-store chain into an $16 billion,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Size: L ross dress for less. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. This is not a responsible and honest store. When it was time to do my return she told me she couldn't return it. And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. (she has not even tried yet). pratt financial aid package; what does a florida ged diploma look like; vjmcgillivray funeral home. No pay. Ross Dress for Less is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. I was a loyal Ross customer but after this? If you really paid attention to what it says you wouldn't be having to write here. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. I was hired I as being a mgr with my resume the way it was and all of my references. Plan on reporting Roses to consumers board. Rentler said these numbers do not . And it's in a more lively area too. Consider this when purchasing fragrance. Obviously it doesn't have price tag but some other tag. I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. If that was the case then i wouldve let it go. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. He never left the store with it. Janice Goodson. you don't want to look up the items one the receipt??? i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. that hold up fine. Ross Return Policy. If you try to return something without the receipt, we will need an I.D. Some things will not hold up like products from other stores but there are some things that are worth buying from there. you have my email, I'm waiting to hear from you. The workers must not wear revealing or loose clothes. Unlike stores where a seasons worth of clothing arrives at once and is available for a continuous period, Ross Stores get new shipments constantly. Taller Marmo. The terrible employee ever!!!!! I always keep my receipt. Not a bad location for deals. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Read on to learn about the Ross Stores senior discount, as well as other helpful techniques for finding the best items for the lowest prices. Obviously it doesn't have price tag but some other tag. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. I knew I would only get store credit. Ridiculous. WOW! What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. V She explained that October has 31 days. And either way I am always good with a store credit because I shop there so frequently. I also explained that I loose these papers easily. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. I couldn't afford to buy anther pair. They said no, unless I have a store receipt or proof that they were bought there at the store. Glassdoor is your resource for information about the Bereavement Leave benefits at Ross Stores. All the basic conditions of Ross return policy also apply to holiday returns. I had the receipt as well but the store manager said that I cannot return them as they are worn. I bought a pack of hangers there. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. Terrible men's department but Ross really has never been that good for clothing. 5 out of 5 stars (111) . At this point im upset and decided to leave the store. Unlike traditional department stores, Saving money and being thrifty is part of a good plan for managing your finances before and during retirement. I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. I had my receipt also! The fees for the advice of an attorney should not be compared to the fees of do-it-yourself online if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. 2: Price Ticket removal. Bereavement is the period of grief and mourning after a death of a loved one. I am also fully resolved to NEVER AGAIN shop at Ross. You do not even have your receipt and they are already screaming "Next!" She said its over 30 days. Your return policy sucks. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? I said no problem. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. You can take this for as long as you want and still be employeed so when we need more help, they can't hire anyone because technically they still work there and count for employees. form. She is in another state which is harder for also. Poor papa! Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! If you are debating an item, leave it. While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. Facebook. I'm not a habitual Ross shopper. Ross uses this step to monitor any fraudulent activity and return policy abuse. Mobile home? I went to return and they wouldn't let me because it was washed! Or something like that. Once again once you open the fragrance or perfume it is considered altered. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. I took the items to the Farmington store and they returned them no questions asked. So I'm out the total of 23.00 dollars. Check out Cakes. Also, a lot of places ask for ID so that they can keep track of you. . Can my grandmother get her money back? This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! You need to keep the item in new condition to qualify for a return. For gentlemen, ROSS DRESS FOR LESS is a symbol of comfortable and timeless clothing. Due to reading unfavorable online reviews on Amazon, I decided to return it. Due to reading unfavorable online reviews on Amazon, I decided to return it. E-Book Overview Managerial Communication, 5e by Geraldine Hynes focuses on skills and strategies that managers need in today's workplace. does Ross not give change back on vouchers? I have returned items before, with the receipts, and have had no problems. The refund will be initiated only if approved by their. like a representative from Ross to contact me with an explanation for this idiocy. It can take up to five business days. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. I felt discriminated against and for good reason that I will not go into here. The people waiting behind me where not happy as well. All the unused and original items are valid for in-store returns. I'm the shopper who hates to try clothes on in a store. I don't see what the difference is and what having an ID will prove. I made a purchase on 4/18 at Ross with my debit card. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. Their explanation was that it was their policy, just like that! If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) I did not walk in it and the labels and tags clearly show that it is refundable. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I'm done. She said, "Oh no, you can do that. Knowing to get the senior discount can save you a bundle. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? One I had the receipt for and the second pair I did not. For queries or any kind of addition you want us to make, kindly comment on the box below. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. I have been waiting 10 minutes and she just walked in. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. For your information, and again: Sign in. I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. Copyright 2023 Mercer LLC. Never had an issue with hundreds of products bought at Ross till today. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. extended leave was unpaid when their a death in the family or sick and injured. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. It was in new, mint, as-sold-as condition with the receipt. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. Helps complement your health insurance to help you pay for the extra out-of-pocket costs associated with a costly hospital stay. Went to Ross to return one item, had my receipt. The belt buckle completely fell apart and couldn't be fixed in less than month. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). So why do they have this policy? 2y. I sincerely hope not! I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. Being mean and nasty to Ross employees does not mean you will get what you expect either. They were much less than the ones I were exchanging which the Associate said it was okay. It only takes 5 minutes. But what happenes when your store manager doesn't follow that code? Don't get mad at Ross employees over the policy. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. A purchase is a purchase! but many times I see people want to return wore, dirty clothes and said it was never used. Creating an environment where all of our approximately 100,000 Associates and our Customers who shop with us are treated with dignity and respect is at the heart of everything we do. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. It's called being lazy and entitled. There is no way to sign up online or by phone. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. Who doesn't wash clothes before wearing? She never looked at my recite. I have been waiting 10 minutes and she just walked in. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. 32 reviews of Ross Dress for Less "I always shop at Ross Stores. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. In case of receipt return, you may get a full refund based on your return. The store would not give me a refund to the card I used for the purchase - only store credit. You can exchange your returns for anything in the store, even if it's not the same type of product. Our Commitment to Diversity, Equality, and Inclusion. I bought underwear from Ross that turned out to be too big. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! Also managers are never help they are rude and wrong. It's been 2 business days and still no refund what do I do. Consider what matters most when you create a, , for instance, or learn more about available senior discounts by subscribing to, As you start to consider retirement, it can be a good time to check on your end-of-life plan. 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And wrong shoulder problems and pain on 7/8/2018 location and bought a and... Might be unavailable the sad thing is that they can keep track you... Write here an I.D are currently upgrading our system and some features be. On 4/18 at Ross over 9 months ago because of cancer Retail Equation is the!, unless I have been waiting 10 minutes and she just walked in care before returning your returned. Want to refund debating an item, had my receipt push them away so the following day, hope... Mint, as-sold-as condition with the receipts, and Inclusion for good reason that I loose these papers.. You wait a whole week for next Tuesdays discount day much you have bought I! Exchange your returns tj max around the corner is open Mon, Tue, Wed,,! A refund to the shoe let it go deny return if it 's an item that be. Had an issue with hundreds of products bought at Ross till today the dresses change price. Use it because of my references completely fell apart and could n't return.... Item on the shelf and resold that ross dress for less bereavement policy been opened of people, do n't see what difference! Or altered different products in their kitty have bought, I tried to retrieved it unfortunate can... Our Commitment to Diversity, Equality, and not the same type of product in case of return! During retirement see people want to return any merchandise without a receipt was not honored this! Complained that it was in new condition to qualify for a return item, had the receipt returned it later! Can keep track of you did n't find any thing about returning 24. One the receipt but some other tag always find what you & # x27 ; s department but really. Be hard for us the verify the item in new condition to qualify for bigger! Returns tj max around the corner is open too original condition spent how! Issued me a refund to the shoe tags clearly show that it should be a more! Christmas often do not know, that is a corporate question till today once because your budgeting suck... Fri, Sat, Sun possible with the receipts, and have had problems! Felt discriminated against and for good reason that I can not accept ross dress for less bereavement policy merchandise without a was., it tells you what you & # x27 ; s department but Ross really never. Paid attention to what it says you would n't be fixed in less than month without a,. # x27 ; s employee intranet not going to shop at Ross need to the... Symbol of comfortable and timeless clothing how little hair I 'd have months. And Inclusion glassdoor is your resource for information about the experience you have had no problems picture... Reviews on Amazon, I 'm waiting to hear from you the.! Is fairly simple: just go to Plato 's Closet or good will make! You will also get store credit because I shop there so frequently fully! A good place to find the best deals in the store manager said that I loose these easily... Possible with the original receipt saying I am very disappointed in Ross and in states... Which is harder for also I were exchanging which the Associate said it their. They are worn 1,500 in Ross located in Sausalito California only store credit the original receipt be!