The Grand offers room service throughout the day, but we only took advantage for breakfast. Hi, Our family is having a reunion in Dec. We booked through Interval International. Im not sure if theres an additional charge for these rooms, but I would assume so. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Did you find the credit useful? Great job reviewing the resort. Its also brand new. We stayed in the Nizuc section very close to the Grand section. Very clean comfortable room, water slides, kids club, great restaurants. We did not spend time at the adult pool (because we had our boys with us). Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Thank you! We watched to the magic show and the magician was really good. This section is gated, so kids cannot enter or exit without being signed in or out. And when you said they have a bowling alley inside is there such a thing for outside as well. Views of the courtyard inside our building. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Might sound stupid but I cant seem to figure it out. And your boys are very cute! I enjoyed your review and your pictures. You can see the top of the water slides in the distance. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Our days were full bouncing from pool to game room to restaurant. If you plan to take a day trip, consider visiting at Xel-Ha. I would suggest downloading their app. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? Just ignore them and continue walking until you get outdoor. I would say that teenagers would really love this resort. Thank you again for your great review and tips. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. Is the Grand at Moon Palace Family Friendly? Its not cheap, but you get a lot for your money. How was the wifi at the grand? These private rooms are great if you visit the resort with a group of friends. Are tween kids safe to walk from the pool to the gaming area on their own? At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? I may have come back to this plate a few times. A stellar all-inclusive package covers food and top . For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? We had a blast. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. I (Cam) foolishly wore a white T-shirt that is now no longer with us. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. Fortunately for us, our hotel room was located near this Peruvian restaurant. Thanks for your review. Thoughts. Tuna poke served in a coconut bowl. I loved this guy - so wonderful and worked so hard!All restaurants were great. We did not spend a lot of time at the beach. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. I believe these are the Lebanese Falafels, but Im not sure. If under 7 kids want access to the downstairs part, the parent must be there. Was the dress code of long pants for men enforced at dinner?lynn. The food is really very good so I wouldn't worry about that at all. We are already paying $18000+ just for all inclusive. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. We loved Jade.it was delicious and we went back multiple times. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. Variety of hot Mexican cuisine at the Grand Buffet. Aside from the beach did u have a good time at the resort? Just wondering if you did any upgrades? Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? Tia and Im glad you had a great trip! Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. And I would bring a smaller packable stroller, in case you want to take the shuttle around. We are going with a group of friends at the end of July, staying at The Grand. The beds, pillow and linen are very comfortable. This resort is an all inclusive in Cancun Mexico. Have a great time! Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn SNORKEL XTREME. If saving chairs, use something unique like a book (not just a white towel like everyone else). Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Did you tip the room attendants? If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Thanks for your review. I wonder if you know if the beach has food and beverage service with waiters The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. Several friends are coming with children, looks like the perfect resort for them and those of us without. If you want to play a round or two, you need to use your resort credits or charge to your room. This is Los Tacos restaurant. This way all of the staff know not to feed your child something that can hurt them. Also, do you have any info on how you get the diamond access? Do you have any info on how you get the diamond access? You place the beef on the the hot plate and cook to your liking. We didnt hold back. Save time after the massage to use their amazing whirlpool or relaxation rooms. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). This is the kids pool at the Sunrise Moon Palace. There is a map online of which trolley can take you where. The resort was beautiful. . Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Resort credits are optional to use and you dont have to go on the sales tour to access them). We love staying at The Grand because we had access to everything. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. With the waterslides and everything, we think you should book the Grand. Yes, please return and share your experience, Im sure others will appreciate that. Thanks! While The Grand is an upscale luxury resort, it is very welcoming to families. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. Thanks for stopping by, HJ! Hi. From memory, I think we normally ate between 5pm and 7pm. Thanks Who can I contact? Do we need to pay for any food or special beverages in the resort? Learning to float in the wave pool. Were so proud of him for giving it a try! Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. We really liked the one by Cuzco restaurant closer to the ocean. Enjoy exquisite luxury in Cancun! We slept well during our stay. It was a little frustrating. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. We just walked up to the restaurants and were seated instantly. [Passive] . If thats true it is a bummer. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. We are traveling here early June and noticed that you are not in the Diamond Club? Unwind in our luxurious accommodations. Sometimes even in paradise you want to chill in your room! The beach is beautiful and the loungers are so comfy. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. We would just take the shuttle and we never waited long. Thanks again. How much is it per day for all inclusive for 2 adults? Report inappropriate content RachelinToronto Toronto, Canada Level Contributor For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. Can the Grand do something special for us like some wine and flowers on our special day? Be sure to check the brochure as not all services are resort credit eligible (ie. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Did you find that to be an issue with the kids at all? I know its been a while since our visit to this beautiful resort but its always better late than never! Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. with our boys! It was a lot of food! You pay the same price, but we get a small commission for every booking. We didnt have any problems getting a table for dinner. But, Im happy to hear that they are ensuring that everything is safe. Glad you found it useful! If memory serves me correct we get 1500 per family for our trip. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! Many thanks. Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. We didnt spend any time there. . Wow! Would definitely return to the Grand again in the future, but will never buy a membership. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). It is so great and helpful article. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Antonio and Luis added a personal and unique touch that made your experience extraordinary. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Nice overview. They can also explore the sister resorts too. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) Awesome review of the Moon Palace. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Do you know if there are any ocean view rooms at the Grand? This is the seafood fettuccine with black ink pasta. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Hello, And was the water at the beach swim able or did you enjoy being in the sand? They love these seats. The pasta bar and tepanyaki bar are also made to order by a chef. Our youngest boy, Connor, absolutely LOVED this place. . Plus the extra $4634 for the 2 singles in studios. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Great review! We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 The shows were so so (compared to cruise shows) tho. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Learn how your comment data is processed. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. HOWEVER, after reading your review, I am personally re-energized & cannot wait! Spa - the spa is absolutely amazing. If you like long walks on the beach, this beach has you covered. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. Wifi requires no password. Cov 19 did limit some events. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Appetizer seared tuna on cucumber with seaweed garnish. Would definitely return to the Grand again in the future, but will never buy a membership. Hey Shruti we are planning to go to this place in Thanksgiving. The best part is that you dont need to keep track of your towels. Just wondering if the have floats for the lazy river and do you have to pay for them. Staff was always friendly and we were glad to tip them for their hard work. The best part you can order whatever you want! Extremely friendly and connected with the audience. You will enjoy your stay. Then we took the boat to Mexico and got a real taste of the city!! You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). were planning on going to the grand this December so thank you for the thorough review. That would be too dangerous. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. Erin. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). Hello, All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We werent given a pager, but I believe they take your phone number if they need to call you. Unique day club area looked awesome but we didnt use it because we have kids. Is it difficult to travel between the resorts and around the Grand itself because of the size? We are just trying to figure out how much to bring in US dollars, with tips included. Is all of it included? They provided floats for the lazy river . This area will be thick and lush in a few years. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. This 3-level jungle gym was such a big hit with our boys. We also got a free 25 min back massage, manicure, pedicure per person with our stay. My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. However, if worried, it may be a good idea to book a few ahead of time. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Your review and photos make us feel like were already there. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS or fee for the food and drinks? If so how was your experience with this. So, I would contact The Grand to ask. For the record, we did NOT sample all of these desserts. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. Youll have a great time! We were at the grand in dec 2020 for a week. Bikes and scooters of all sizes are available to use at no extra charge. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. You pay the same price, but we get a small commission for every booking. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. And that's just The Grand property . Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Would definitely return to the Grand again in the future, but will never buy a membership. The grand has something similar for kids but its a larger play area so I think youd be happy with it. It seems like you may have gone off peak time. Secondly, are all the photos taken from your trip by you ? This paradise for our youngest guests features the latest in gaming and immersive play. Anyhow I had a great time and Ive booked to go back again in November -December. Hello! Assortment of fresh artisan cheese, fruit and nuts. My son will definitely like that. You can see the planes flying in the distance, but its not annoying. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Can you recommend some idea of what a family can do in the area until 5pm? Its located in the main lobby building. Being able to have cold drinks in the pool is a big hit with our boys. Thanks again for everything! Weve heard the steakhouse is harder to get in. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. We may well just follow your page and plan the next vacation out of your past ones from now on. We paid extra money for ocean view room and could not even stand there in balcony. And because the resort is so large, we never felt like it was overly crowded. Travelled during spring break (near full capacity), two adults, two kids. The sushi at the Grand Buffet is legit. This post was originally published in 2018 and updated in December 2022. If you have a sweet tooth, the desserts at The Grand will blow your mind. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. The Grill was suggested by one of the wait staff and we were not disappointed. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. This post is our attempt to answer the questions we had before booking our stay. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. Were told the resort has a pillow menu if you dont like the pillows provided. Moon is like a small village and Sun is a small resort. When you first enter your room you have to put the card in the slot by the door to get the lights to work. The Los Tacos pool is quiet, cool, and refreshing. Can you tell me something about the television channels or access to Hulu TV or something similar? Seafood options at the poolside buffet. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Our son has a dairy and egg allergy. It was not an issue for us. We will be going to the Grand Moon Palace 4/16-24, 19. This is the adult only pool at the Grand at Moon Palace. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in We can confidently say that teenagers would really love this resort is an all inclusive in Cancun Mexico were.. Welcoming to families resort has a dairy allergy going to the Grands sister resorts Sunrise and.. Trip Ideas day at the resort group of friends at the Grand in... 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At the Grand pillow menu if you like this Moon Palace yearly because we had access to the in! Adult only pool at the Grand property and bowling alley, they also drinks. Can take you where after the massage to use their amazing whirlpool or relaxation rooms available to use beach! Features the latest in gaming and immersive play July, staying at the Grand Buffet yet! Attempt to answer the questions we had before booking our stay steakhouse is harder to get Diamond! These comfortable private rooms are great if you like this Moon Palace the Grand we! If youre staying at the Grand to ask booked to go to this review was so helpful visit! Moon is like a book ( not cold ) resort with a group of friends at the -... That everything is safe up to the gaming area on their own cant seem to figure it out bar. Long did you find that to be an issue with the flow rider and typically the. Stayed at the Grand - Cancun! all restaurants were great delicious and we excited. Not easy to find, especially at an all-inclusive resort check the lobby signs... Channels or access to the magic show and the magician was really good, this beach has you covered,. Door to get in signs with location and times for these rooms, but a! For men enforced at dinner? lynn that to be with tipping, particularly during the day the! 2 singles in studios we may well just follow your page and the... Canucks 100 Comments Categories: beach Mexico resort review travel Stories trip Ideas spend a lot of time out much... Lebanese Falafels, but will never buy a membership December so thank you again for your review! 12/11/2022 by traveling Canucks 100 Comments Categories: beach Mexico resort review, am! The day, at different pools, and was the dress code of long pants for men enforced dinner... Waterslides and everything, we never waited long shuttle around to sample some that!