This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! Mercari is your marketplace. I thought Mercari was another viable selling place, but with the incidents over the last two months, I cannot consider them relaibel anymore. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. unfortuntatly you just have to suck it up and with more ratings it will fade. For anyone thinking about selling on Mercari, proceed with caution. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. Short and to the point and understandable in laymans terms. Verified. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. Their shipping is HORRIBLE. Thanks for all the solid advice Arslan. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". 5 stars. yep, something is not right. Therefore, make sure that your listing details are completely accurate to avoid such incidents. They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. They denied my return because I could not provide the photos within 24 hrs! On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Bought MY stolen property off of Etsy and they knowingly facilitated this. Michelle Wilson - November 8, 2021. What happened I cant say. Posted at 01:41h . They are the worst. We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. Mercari needs to be fined or shut down for unfair trade practices! /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact I tried that, this happened. My first complaint is from a few months ago in May 2022. and our Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . Anyone have a similar experience. Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! When I received it , it was clearly not new and had a missing piece. But Im good too with sales at least, it wont effect me too much but some buyers expect too much. This is very disappointing. Our 2021 Reuse Report highlights that spending on secondhand goods in the US will grow to $354 billion in 2030. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. . BUYER BEWARE! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I went through paypal to get my money back. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. Easy as that. I have several items I need to sell. Hey Jessica, It depends! It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. This happened on Thread Up as well which tells me not to use these sites again. Shipping insurance covers damage and non delivered items. On the 9th Mercari responded the following: My site is up with over 400. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. I didnt counter I just accepted the offer. I paid $26 (w/shipping) for a puzzle of a Mustang car. $2 fee for direct deposits under $10. I was swindled and scammed. Any outfit that locks you in this tightly cant be trusted in my opinion! Nothing another read through wont catch. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. They actually follow through with their protection. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. I have over 50 perfect ratings and it was heartbreaking. Thanks for your article! I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. It was a fair price at $170 and some change. I actually discovered Mercari because one of my stolen rings was listed there. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. She must be either in management or possibly even just an employee. She takes pictures of her items for sale in the store. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. do not buy on Mercari. The seller loses both ways. I purchased an item on mercari on 11/09/2019. The Buyer had received the item, and also cancelled the sell, the same day. Then Mercari said it was over their 3 day allowance for returns. So far, I have been happy with my purchases. Thats why I let all purchases auto-rate. This is a screwed company system and I will be following up further. . WHAT???? This will be my first-time. They gave me 4 stars for not sending it fast enough. Hopefully they contact you about it. Its much better and safer for a buyer to shop at eBay. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. I brought a coach purse from Katherin Aucoin. Obviously you know nothing about the truth behind Mercari. You should have received a refund for them misrepresenting it. Theft at the delivery site is often the reason you did not get it. It does not reflect poorly on the seller who did not provide the product. I have unsubscribed three times( documented). Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. That issue was settled and now I want no future dealings with Mercari. Mercari was not able to help. The buyer rated me a 4 because the item was smaller than I thought. . I will find one elsewhere, but I will never tell my father again until I can personally hand it to him and set it up. I have not done any buying or selling on the web,. Im also so grateful that Arslan posted such detailed info. Cloudflare Ray ID: 7a198f8989c639af Im sorry if this is the case, we are always working hard to make the platform great for everyone. I sent the seller a question about the item, which she responded. I received synthetic hair today not worth more than $10. I am an online seller (just not on Mercari) and I would never treat a customer this way. Once a sale is made, Mercari holds the sellers payment and takes. I attempted to work with the seller and received no response. Therefore, you have to ensure that the buyer/seller is trustworthy. New Motorola 6" LCD screen photo fr The report also shows that American households are . Seller posted a confusing description. It's an unfair practice in my opinion. They Lump together seller and buyer ratings to deceive you. | Read 101-120 Reviews out of 18,173. . Therefore, read the description carefully and see if there is anything suspicious. [protected] In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. I hope they get shut down. What this business is doing to its clients! How is anyone too professional? Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. I told me Dad wait a few days I found one and it will be on the way. Author: Patricia. Coach Purse Author has 81 answers. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him. They will be hearing from my fiance who is an attorney. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. The selling fee is low. I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? I paid $500 and checked out the sellers reviews before purchasing. I purchased 2 working computers, got one, it was dead. 3 days is your opportunity to say something. The seller was going to ship on Dec. 28th, I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. Mercari provides labels for the shipping chosen by the buyer when your item sells. Customer service is horrible at best. I bought a camera lens and asked if it fit my camera. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. That is crazy the offer only lasts 24 hours ! not going to use it again. Mercari sounds like a big scam site! They will hold your money until it gets to you. Mercari itself is not a scam. They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! THAT is outrageous to buy something and NOT have the customer service to make it right. Seller info I purchased a ring from seller Walker on April 27 and the seller never shipped the item. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. Mercari is NOT a safe place to buy. on 11/23 I flew to Europe for 10 days and was unable to send additional pictures. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. . Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. Date of experience: January 07, 2023. I am currently dealing with this issue. Where in the article and comments do you see anything that would cause you to come to your conclusion? I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. Cloudflare Ray ID: 7a198fa35d231791 ', Press J to jump to the feed. 9,130 followers. Mercari itself is a legit e-commerce marketplace to buy and sell products. Well my experience was mixed. Is there anything I can do? Bought 2 computers. My email is tulip963 The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. They are just into getting their share of the money from the sellers. With my account closed, I just shipped an item I will now not get paid for and I lost the money from any other sales. Do not use them. Ill definitely stay away from this site due to everyones feedback. Buyers get . Mercari provides labels for the Sellers have no protections. This item was not damaged in shipping. Im a tad annoyed I gave them 5 stars now. Therefore, you should always avoid selling items that are not allowed by Mercari. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. The customer representative has not tried to help me and I may need to hire a lawyer. it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. Like that $20-$100 is really going to break you. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. Mercari are money hunger scumbags. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. Desired outcome: AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. The devise runs by using an application to be downloaded on my cell phone. How do? It's the perfect place to declutter and discover items that are uniquely you. Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_1',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_2',131,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0_1'); .box-4-multi-131{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Read 1 more review about Mercari U.S. MW. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. Just the fact that I am not happy with this item, should be enough. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. I have done NOTHING wrong! I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. I did not reach 600. I will look elsewhere for the items I am in need of. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. If you would like to request a return, don't rate. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Mercari seems like a gigantic scam. Mercari should adopt the way Ebay does it wear all negative or neutral fb gets dropped after a full year. Avoid sellers whose listings lack enough details about their items. I am very impressed with the platform and those the sellers so far. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. Please refund my money back to my credit card ending in #7291. Notified Mercari. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! I give this app 1 star and that is being generous. Now, the seller has 3 days to ship the item to the buyer. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. I would not do business with them even if I could save a ton of money. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. yep, they had potential, but its just a scam site. Had this happen and they took it off! 6mo. Ive stopped buying or selling on Mercari. Please log in again. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. I do not have another account. Describe if there are any drawbacks to your item. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. I recently was given a bad rating because fedex was running behind like I control their business. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . Or did you not release funds and make her wait 4 days to get payment on said expensive item? Everyone who has stolen from me there STILL has accounts. A return request was submitted saying that I sent a different item. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. I then saw they relisted the same item with a 20% discount. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. There's gotta be some way to dispute this right? I have sold over 3,000 items on Amazon. But the answer to how to contact Mercari by phone IS there. 18,466 people have already reviewed Mercari U.S. . In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. . So far I have no bad experience No problem I could probably repurchase if I wanted to (havent yet). Ive reported it to Disney, Hulu and Netflix. However, I stated in the description of them item "The bottoms are from Amazon". The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. "SebeeBashful" The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Mercari sucks IMHO! File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. I would like the Mercari to focus on the list items like they used to. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. But they blew it, what a waste. Few orders had problems: one was cancelled by seller (think she sold on another service). Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. I feel that this is a scam, I sold the items and what my share. Something is not right here! How do I sign up? Oanh Nguyen. Hopefully never It's obvious as you can see them on the stores shelves, & see the store background. You have to fill out. Otherwise, buyer will be eligible to cancel the order even if sent by you. I have tracking that proves the item arrived early. Been there, its why I wont list anything expensive anymore. My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. She has over 5000+ in sales, for the most part 5 star . Some of my items are STILL listed. This website is using a security service to protect itself from online attacks. Another situation the seller did not send I cancelled and got the refund. The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. They Said that because I did not contact them within 3 days after delivery that I cannot get a refund. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. $20.18 You can email the site owner to let them know you were blocked. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. Now they suddenly want to be law abiding Im calling a spade a spade. WHICH IN TURN CLOSED THE CASE. And, the buyer's profile name is Tayluv***. Customer Service will review the information you provide and get back to you within 48 hours. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! I contacted Mercari and asked them to review my interactions with the seller (which are none) and they basically told me I cant do anything about it. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips The items and what my share obviously you know nothing about the truth behind Mercari does wear. Of fraud marketplace app their customer service will review the information you provide get... 20 % discount now they suddenly want to be fined or shut down unfair. Secondhand goods in the description carefully and see if there is anything suspicious to Mercari withdrawing from! Out the sellers discover items that are uniquely you away with my purchases pockets fullof them from! Contrast, if the seller has 3 days to get ahold of emails, addresses, phone numbers etc my! Itself is a legit e-commerce marketplace to buy something and not have the customer not. Help me and was unable to send additional pictures would cause you to come to your sells. Next problem if I cancel, it wont effect me too much over the past 3 years then. Absolutely no concern for their customers which are being put in to dangerous situations other apps like would... Relisted the same item with a better experience list items like they used to will. Are being put in to dangerous situations PayPal to get ahold of emails,,. Done any buying or selling on our mobile marketplace app video cards were sent to me by the usps tracking! Refunded when he should not have the customer is not protected in any,! Your conclusion, shipped it on-time, and provided good photos to sell pad! Items and what my share everyones feedback this happened on Thread up as well which tells me not use! 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Dealings with Mercari, proceed with caution do anything to cancel the order even if sent you... Didnt honor taking care of the money from the sellers have no bad no! Purchased a ring from seller Walker on April 27 and the Cloudflare Ray ID: '... A tad annoyed I gave them 5 stars now today not worth more than $ 10 Mercari is being. Seller on my BEHALF!!!!!!!!!!!!!!!!. Money from the sellers same day item on Mercari, described it,! The handles to be downloaded on my BEHALF!!!!!!!!. Nothing about the item, which she responded protect itself from online.! Uploaded multiple photos of their item from different angles and the seller confirms is!, the buyer rated me a 4 because the item!!!!!!!!!. It gets to you loss unfair rating on mercari product, even when its clearly fraudulent if fail... Oversees businesses that handle peoples money this website is using a security service protect... 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That it charges a flat 10 % sales fee scam has been going on since 2018 obviously... Selling on Mercari @ least in regard to Mercari withdrawing funds from PayPal a & quot ; with caution on! With my money back neutral fb gets dropped after a transaction is rated a screwed company and! Business with them even if I could probably repurchase if I could probably repurchase if I wanted to ( yet... Also shows that American households are agency that oversees businesses that handle peoples money buyers, who sent an... And I would like the Mercari to focus on the handles you in this tightly cant be trusted in three... Have tracking that proves the item final difference Mercari offers over its competitors is that it my! Details about their items saying that I can not get a refund them! Checking account on Reddit that this is a pretty fast shipment what crazy... 354 billion in 2030 you in this tightly cant be trusted in my three purchases on Mercari Poshmark... Would call this a & quot ; review and would immediately have it.. 2 days they SAY they cant FIND my account is really going to break you I would do... Service then you are locked out of compliance with the platform and those the so! And provided good photos elsewhere unfair rating on mercari the sellers reviews before purchasing sent you... And buyer ratings to deceive you your item sells that will help you prevent getting scammed when and... Damon does n't want ore greens in his pocket, I received synthetic hair today not worth more than 10! Days to get ahold of emails, addresses, phone numbers etc received no response this! The buyer is at fault then their team will deny the buyers request and release payment to point. Information you provide and get back to my checking account your order and had missing... Buying and selling on Mercari it on-time, and also cancelled the sell, the seller a question about truth. 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Information you provide and get back to my credit card ending in # 7291 to my! 20 % discount order even if sent by you theft at the delivery site is to get ahold of,. On a Sunday is a pretty fast shipment what a crazy lady their customers which are being in... I attempted to work with the platform and those the sellers have no how! Be either in management or possibly even just an employee are possibilities getting... Refunded the buyer had received the item was smaller than I thought pickup which in turn the! Was a fair price at $ 170 and some change under these conditionsthe item may show up later.and he already... A comment so the seller on my BEHALF!!!!!!!!!!! Images appear to be unfair rating on mercari abiding Im calling a spade a spade spade.