Are Viking Ocean cruise deposits refundable? Select the three dots in the top right hand corner. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. It doesnt matter if you havent read the agreement, either. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. This can be added on the pre-trip, post-trip or both.". We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . West received the money and is grateful for the help. You will be able to leave a comment after signing in, By But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. There are three general categories of pandemic cruise ship cancellations. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. Or take the cash back. But it left the door open for an eventual cruise credit refund. I hope companies look on this favourably. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Viking refuses - saying it was paid with vouchers. I won't ever do this again. Viking requires a 12 month advance final payment on every cruise booking. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. Contact him at elliott.org/help or chris@elliott.org. You can also accept the vouchers, as thousands of other passengers have. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Some locations have caps of only $10. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Was it made before the deadline? Many thanks. Powered by Invision Community. CC Help Jenn Language and Region. OK folks before you draw and quarter the OP, why not let the person respond. They feel that since Viking changed the terms and required vaccination, they should refund everything. I mostly agree with duquephart. 0144983-8, PB . Do I get a refund if a cruise line cancels my cruise? If you need help with any problem,please contact us through this form. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. I agree! Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). If you havent redeemed your certificate by December 2022, you may request a refund at that time. Then COVID hit and the trip had to be delayed. you getting your money back? This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. By adding value to your card, your card can be used instead of cash on campus. But the fact that youre retired has no bearing on this case. Can a vacation rental host cancel my stay and keep my money? If youve been affected by two or more suspensions. We understand you would like the decision on your refund to be reviewed. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. The company had failed to deliver it. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Is this really the end of junk fees in travel? Additionally, we are committed to share more with you as we all work through this complicated time together. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Ours did not. I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? Risk-Free Guarantee: How it Works Crystal anecdotally is doing well, as well. It also lists some . We do look forward to welcoming you on board, when the time is right. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. This is a common problem during the pandemic. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. The cruise lines terms and conditions raised some red flags, he said. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Europe's Danube River is a frequent route for Viking River Cruises. Ok, so I waited again. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Powered by Invision Community. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. UnCruise will return to sail this season starting April 30. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. You can send details through my consumer advocacy site or email me at chris@elliott.org. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. I would then present that to your TA and ask for proof that Viking is wrong. I publish the names, numbers and email addresses of key UnCruise contacts on this site. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Due to this, our resources have been stretched. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . I would try to get an extension for that 4K voucher. The second cruise was on the Viking Sun which was sold. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. These ticket contracts are tricky. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. Where's My Refund? Dear Viking Guests, Also post #22 cites the procedure and due date tom request cash. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. They've got lawyers stacked in huge piles. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. But is a cruise credit refund even possible? After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Maybe UnCruise already spent the money and had none to give you until they received government aid. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. In early March, I asked Viking if the trip had been canceled, and it said no. Your bank promptly returned your money. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. In order to be entitled to a refund, the cancellation must be done according to the conditions below. That didn't seem . Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. My wife and I paid $10,096 for a cruise and tour on the. And how do you get a cruise line to reverse course on a future cruise credit decision? According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Europe's Danube River is a frequent route for Viking River Cruises. Any decrease in prices due to lower categories, etc. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. So if they were refunded what they actually paid I have no clue why they are upset. I called on 3/16 to request a refund, instead of a credit. If you have an existing voyage and will not be vaccinated. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. HoweverI am not happy with the way they are handling this particular situation. If you look at the two previous posts of the OP you will see that you are correct. Vincent Liu, Los Altos Hills, California. Sears couldnt deliver my appliances. Select refund. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. They just dont want to part with the cash, Andersen said. He wanted his money back. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. The 125% Future Cruise Voucher will also be fully transferable. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. West had declined travel insurance. What is the Viking cancellation policy? Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. When you get your legal advice for free, you get what you paid for. It gets worse. Please help! Viking should stand behind what their reps have promised. Guests will have to pay full rate for new hotel/land tours. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. I chose to go next year. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Andersen did some research. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). This was Iberia, the Med and Malta. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). I think you would find them willing to discuss options. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Get a cash refund if the returned item is less than $10. I would have to look up the cruise portion cancellation terms. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. Wheres the refund? @Host Jazzbeau thanks for moving this to here. 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