Update 4/14: Three months after our initial report, it seems this issue is still happening and surging recently as well. Google on Tuesday announced the launch of the Nest Wifi, a refreshed version of the company's popular mesh router system, Google Wifi.Available for pre-order today and set to arrive November 4 . I was able to change the "Apple iCloud Private Relay", "local network access" but unfortunately making those changes didn't solve the problem. Xiaomi may be preparing a new Wear OS 3 smartwatch, Google rolling out Pixel Watch Fall Detection, Youre reading 9to5Google experts who break news about Google and its surrounding ecosystem, day after day. If you use Wi-Fi extenders, disable them while you pair your Connect. Create an account to follow your favorite communities and start taking part in conversations. This puts the Nest Wifi router behind a VPN tunnel, thus making all devices connected to it safe and secure. If none of these steps helped, select one of your Nest products above for some steps you can take with individual products. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. Did you ever figure this out. Use a different device (phone or tablet) for setup. For weeks I have been trying to set-up my Google mesh WIFI router and I have tried every single remedy I could find in this community including setting up a whole new Google account. As Nest Wifi Pro uses Wi-Fi 6E instead of Wi-Fi 5, it's not compatible with either of Google's previous mesh Wi-Fi systems. Workarounds for Google Wifi router suddenly dropped from 'Great connection' to 'Weak connection' Workaround 1: Factory reset one of the puck, and issue got resolved. Your camera or doorbell is offline in the Home or Nest app, Troubleshoot when your Nest camera or doorbell is offline, You cant add your camera or doorbell to the Home or Nest app, Troubleshoot adding a Nest camera or doorbell to the app, Nest x Yale Lock is offline in the Nest app. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. A coupe days ago, the network started misbehaving, with Wi-Fi going down across the house. All with the same result, still get the "problem connecting to cloud" error message . 06:05 AM. Google Wifi and Nest Wifi set your default DNS provider to "Automatic," which uses Google Public DNS or your Internet Service Provider's (ISP) DNS if certain conditions are met. I've just spent 70 mins with Google chat with the end result being they need to escalate this as all their troubleshooting steps didn't work. Connect your Xfinity Gateway Modem-Router to your computer using an ethernet cable and enter 10.0.0.1 in the URL. Once you've decided where to place your point and have plugged it in, use the Google Home app for setup. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. Weight: 380g (Router); 350g (Point) Price and availability Google Nest Wifi is available now in the US, UK and Australia starting at $149/129/AU$229 for a single router unit. For these types of features, our intent is to explain how they collect, store, or use data in a way that is different from what we describe here. Create an account to follow your favorite communities and start taking part in conversations. Youll have to wait for power to be restored for your Nest products to reconnect to the internet. I'm trying to setup the doorbell and keep getting "problem connecting to cloud" when I try to setup new nest network. This means youre unable to add your Nest Guard to the app. Any data collected to deliver your Cloud services is no longer linked to your account. @LizzyB70, chiming in to ensure everything is good here. I'm not familiar enough with the google wifi routers to help with precision, but when I was re-setting up my Doorbell, the setup process had me select my wifi network . When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: Your Google Wifi. I do have a VPN installed, but it wasnt connected. You can use multiple Nest Wifi Pro routers to expand coverage to your home. Strength and speed of signal will also. Call your Internet Service Provider (ISP) Step 5. Tell us more and well help you get there, Data security and privacy on devices that work with Assistant, Guests and your Google connected home device, Chromecast or Google Nest and your privacy, factory reset your Google Wifi or Nest Wifi device. After about a minute, the. ( Source) Workaround 2: I had this same problem. When I first did a set up the first two points I used, linked up no problem. Connect the Nest router to your internet modem with the Ethernet cable. Like Google Wifi, they will allow you to extend your Wi-Fi coverage by either leapfrogging Wi-Fi signals across devices, or by using an Ethernet connection and then extending Wi-Fi from. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. Step 1. If so, your Nest products will come back online after your provider has resolved the outage. Also, most users have reported to have already tried resetting their Nest Router, turning everything on and off, and reinstalling the app. Coverage, WiFi Router/Extender Replacement, Gigabit Ports, Seamless Roaming, Parental Controls, Works with Alexa(Deco M4 3-Pack) at Amazon. - edited Please also read Google's commitment to privacy in the home. Fix Google Nest Problem connecting to cloud Error, Google Nest WiFi points show offline in Google Home [Fixed], Nest Photo Frame changes to Curated Art from Google Photos [Fixed], Google Nest Hub Check Internet Connection error: How to Fix, Google Nest WiFi Mesh Setup Issue: Connection Failed [Fixed], How to Download and Install Latest Magisk ZIP/APK, How to Root Android 12 via Magisk patched boot.img (without TWRP), How to Flash Stock Firmware via Fastboot Commands, A List of Useful ADB and Fastboot Commands and their Usage, How to Flash Custom ROMs without TWRP Recovery. Before you set up your Nest Wifi Pro router, make sure your modem is working and connected to the internet. I appreciate you. I thought the nest router was fried, but long story short it was a DNS conflict. The app detects that two of the hockey pucks use a wired connection. The first time I did it, the new Home got locked in the same manner once I input the physical address. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. Check your cables and connections Step 2. Press question mark to learn the rest of the keyboard shortcuts. This means youre unable to add your Nest Detect to the app. If you are using a language other than English, then first switch back to English, set up your Google Home, and then you may switch back to the desired language. MBA by profession, blogger by choice!, Your email address will not be published. 5. (which is included), and an ethernet cable to connect your Nest Wi-Fi Pro to your home network modem, router, and/or switch. This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi, and Nest Wifi Pro devices and services. Troubleshoot setup with iOS Check below for help with some common Wi-Fi and connection issues: New router / Wi-Fi network password, name, or other settings, How to update Wi-Fi settings on Nest camera doorbell, How to update Wi-Fi settings on Nest Protect, How to update Wi-Fi settings on Nest Connect, How to update Wi-Fi settings on the Nest Yale Lock, How to update Wi-Fi settings on Nest Secure including Nest Guard and Nest Detect, Troubleshoot adding a Nest thermostat to the app. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. If you still use the Google Wifi app, learn how to migrate to the Google Home app): If you or a home member factory reset your Google Wifi or Nest Wifi device: When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: When your Google Wifi or Nest Wifi is managed through the Google Home app: if you are a member of a home that includes the Google Wifi or Nest Wifi device and you delete your Google account, learn more about what happens below: While Google Wifi and Nest Wifi don't track the websites you visit, your DNS provider may be able to associate your web traffic with your public IP address. . ), add new Nest Wifi unit, then leave IPv6 off or enable it again. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).IPv6 on Nest Wifi has caused strange problems lately. Allow the power to stay disconnected from both for 5 minutes. Learn more about data collected by devices that work with Assistant and the controls available to you: You can choose to send feedback to us if you use the Google Wifi app. 3. What I attributed to poor service from my local ISP (Spectrum) and/or a faulty modem, turned out to be this same problem. When I tried setting it up, it said problem connecting to cloud. Brand names used in our stories are trademarks of respective companies. Make sure that you have the latest version of the app on your phone or tablet. Google wifi support were very helpful in troubleshooting. To keep all of your devices connected, we suggest reusing the same network name (SSID) and password as your old router. Even if you can connect other devices successfully if all else fails, you can try this step, and it might fix your problem. As far as the official stance on this matter is concerned, the developers are yet to acknowledge this issue, let alone give out any ETA for the rollout of a fix. Add 9to5Google to your Google News feed. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. Scroll down and check if you already have Nest Connect in your account. I have an HP account I do not have an HP account Step 2: Print with Google Home So, I couldnt for the life of me figure out how to fix the Problem connecting to cloud issue which started when I replaced my iPhone, which was the master device that I used to set up my Google Home, the nest WiFi, speakers, Cameras, chrome cast, and philips lights. To learn how to restart your router, consult your user manual. All Google Wifi and Nest Wifi devices, Google Wifi app and Wifi features of the Google Home app data related to your Google Account will be deleted in accordance with. Each Google Wifi point can act as a router as well as a point connected to the main router. Moreover, the issue isnt limited to any particular device but is bugging numerous devices that are part of this automation system. Ive tried deleting the Home and settings up new ones, even tried it on a different device and a different google ID but no joy. Literally stuck at what to do and cant find anywhere else on google replicating this issue. Topology of Thread network. Uninstall, then reinstall the Google Home app. I followed the advice provided in this same comment thread from another user (FearIsStrongerDanLuv) - follow our recommendations and you should get all the way there. Routers in the network form a mesh with each other. Select Privacy settings. We are constantly working on new features and controls that help you get more out of Google Wifi and Nest Wifi. Thank you! Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. Connect the Ethernet cable to your Nest Wifi Pro router's WAN port, Plug your Nest Wifi Pro router into a wall outlet. If you only have one Nest product, select your product above and try to troubleshoot that product individually before you try to troubleshoot your whole Nest home. Allow all devices to stay disconnected from the power for 5 minutes. Hey folks,@olavrb, appreciate your helpful responses. The router will now create your Wi-Fi network. (iOS only). If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why. If your Nest product is offline in the app for an extended period of time, its unable to reconnect to your home Wi-Fi network. The Google Nest WiFi is priced at $189 (originally $269) for the starter pack. One thing to try is to disable IPv6 (. Hi Jeff! I then repeated the process on a third Google account (but didn't include a physical address) and have managed to get my system running again. Last problem: Feb. 28, 2023 at 12:12 p.m. * Ensure youre not using a Google Suite email address to configure Google Home To do this, I would recommend doing a power cycle on your network. I'm just checking in to make sure that you've seen our response. They all have the same design and same coverage. To check, go to the Apple App Store or the Google Play store and search the Home app or Nest app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Hi, I am having a problem setting up my Nest Wifi Router, I can see it in the Google Home App and want to delete it and try adding it again but when I click on the router settings, I cannot get to the delete option as it keeps giving me the error "Problem connecting to cloud" Please try again later. Hardwire Nest Wifi routers, Google Wifi points and other devices Google does not associate Google Public DNS information with your Google Account. That's why a number of smart home products, particularly hubs, sport Ethernet ports that are often used to connect to Wi-Fi routers. So the likes of Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. Restart your modem, router and point (s) Step 3. Note that when you interact with Google Wifi and Nest Wifi via the Assistant, we may use those interactions to inform your interests for ad personalization. Thanks. You may also want to enable auto-updates so that you dont have to manually check for updates. In to make sure your modem is working and connected to it safe and secure two the. Wasnt connected longer linked to your account behind a VPN tunnel, thus making all devices connected, suggest! Good here to do and cant find anywhere else on Google replicating this issue still... Data collected to deliver your cloud services error app on your phone or.! Puts the Nest router to your Nest Wifi Pro router into a wall outlet same,! Taking part in conversations we suggest reusing the same manner once I the! See if it clears up the cloud services is no longer linked to your modem. Router, consult your user manual non-essential cookies, Reddit may still use certain to. 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