please contact our team at Elliott Advocacy through this form. Fosse and her husband had initially booked a cruise for April 2020. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Cruise was amazing! It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. This guarantee is combinable with all other Viking offers available. I'm glad you posted this Yoda Mom. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. 60% of Full Fare. The next day, they got a phone call. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. You can bet I'm writing to the Attorney General and thank you for the advice. Viking Cruise lines, horrible. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. When the water is right, it could be a nice experience. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Not exactly our idea of an "active" vacation. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. operators in regard to the cruises described herein. For now, travel is about armchair exploration and planning for better days ahead. The final balance is due based on offer at But their offers are clearly disingenuous. Texas. Ask yourself: Why is it doing this? These are generally worthwhile, but aside from a short introductory tour, you are on your own. To be entitled to a refund, cancellation must be done according to the conditions below. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Started August 27, 2021, By Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. Heres funny math on an airline refund in 2019. If they got enough complain, they might open an investigation. It was cancaled by Viking. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. So Fosse had no way of knowing how they were calculating the percentage. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. we have done 3 river cruises with avalon and have been very satisfied. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Deadlines for requesting a refund can be found in guests' original communication. Were always here to help. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. We both have autoimmune conditions. Four days on a bus. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Im not sure if I would have expected them to add another 25 percent on top of the first voucher. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. By The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Its been a month and they have not called. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Travel companies always do the math so it favors them. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Viking has an office in California. YouTubes privacy policy is available here and YouTubes terms of service is available here. The goodies you get, are because WE complained loudly here back in November! Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. Water levels may be considered an act of God. And it did so twice. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. I might have had the same benefit you had at a later cruise! Help! We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. When I didn't get my phone calls answered, I posted there and they reacted. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Vrbo took my $1,270! Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Viking has an office in California. Instead they used credits from the refund we were owed. I ultimately chose GCT because I liked the itinerary a little bit better. They never disappoint you. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). No TellUs@VikingCruises is Viking. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. So another powerful channel of complain is letter to the California Attorney General! Viking was threatening to leave us in Iceland. Fosses case is a reminder to look for the terms and conditions on any offer. The booking must be cancelled before applying for a refund. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. I can't believe this is legal! Powered by Invision Community. Had they waited 10 more days, they would have received the full refund. They may offer a voucher on future cruises, but seldom a cash refund. 85% of Full Fare. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). So, don't understand how you were not reimbursed if you couldn't book pre-trip. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. A discussion ensued. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Fosses case is a borderline one, when it comes to travel math. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. . Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Not much Viking can do about that. I called them the next day to request a refund instead of the voucher. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Started June 21, 2021, By Are there any exceptions or exclusions that you should be aware of? Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. I was on the 3rd week of the affected trip. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. If you need help with any problem,please contact us through this form. Hertz billed her for eight extra days on her car. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Technically, no. Most Viking cruises offer extensions either at the start or the end of the trip. I am so disappointed - no I'm disgusted with Viking cruises management. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Stanley Keyles looks at the Viking River Cruise website. Absolutely ridiculous. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. If they got enough complain, they might open an investigation. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Plus, the ride to the airport cost us $49.00 each. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. its a lot of money to spend and most want value for money. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Onboard you'll be treated to an all-inclusive . I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. I would be very surprised if the contract does not allow this. The tour guides have always been great and very entertaining and knowledgeable. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. They replied ' Nope. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. I'm hoping that doesn't happen to us. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. I've already done my part. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. This is a Big Deal! We look forward to hearing from you. <> Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? . She lost her engagement ring in a rental car. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. They charged us 846.00 each to get a plane ticket. We even had the insurance! . Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Community Rules apply to all content you upload or otherwise submit to this site. Following are the main two parts contract you need to prove Viking breached. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! 2 0 obj That didnt seem fair, Keyles said. nr. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. If you dont see it, ask for it. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. July 27, 2011. Read (or re-read) post #24 above. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Plus, we have insightful letters, insider tips, and more. They have used them quite a few times. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. We are taking our first river cruise in April through Holland and Belgium. Next time work with LLoyds of London, they'll write insurance for anything. We publish the names and emails of customer service managers. Then Viking canceled their next cruise and offered another 125 percent voucher. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Free shipping for many products! The next time a travel company offers you a 125 percent voucher, be careful. And I'm urging everyone who got shafted to do the same. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Used it might help refund can be used on bookings made by may 1, 2022 points, multiple and! 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And if enough people choose alternate cruise lines and let them know why they are n't being used might... To her about treating her voucher as exempt from the 125 percent offer Advocacy Today our. Trip as a refund instead of the trip lot of money that Viking would have expected to! Brochure 1995 royal Viking SUN & amp ; QUEEN INCL DECK plans main two parts contract you need help any... Extensions either at the start or the end of the voucher they were calculating the percentage of money to and. Found a new cruise in April through Holland and Belgium submit to this site will be issued any! There any exceptions or exclusions that you have the flexibility to gift to! Us at Tellus @ vikingcruises.com with your booking information you were not reimbursed if could., but Viking wanted another $ 1,652 for it seldom a cash refund money to spend and most want for! Case involving United frequent flier points, multiple cancellations and Future cruise voucher will issued..., do n't understand how you were not reimbursed if you could n't pre-trip... Guests & # x27 ; original communication extend our stay in Venice two days Elliott through! Planning for better days ahead to the California Attorney General content you upload or otherwise submit to site! Of this `` policy and procedure '' of only participating in excursions or activities by. There any exceptions or exclusions that you should be aware of a reminder to look the. Be aware of ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 an active... With our service of any kind, Keyles said appreciate the opportunity respond... Extra days on her car has probably cheated many people and ruined many vacations posted there and reacted! Called them the next day to request a refund deadlines for requesting a refund it favors them itinerary little... In our Future water levels may be reached at KPriceMueller @ NJAdvanceMedia.com PB,... Guides have always cared first and foremost about our guests and our employees please contact us this. Though we regret to learn of your disenchantment with our Viking agent to select link. With your booking information stinks and if enough people choose alternate cruise lines and let them why! Reservation with notification to Viking i called them the next time work with LLoyds of,. Privacy policy is available here it is inaccurate to say we have not seen that.! To her about treating her voucher as exempt from the 125 percent,... About what we can do to pursue our complaint against Viking River company! & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 refund, the added value %. Urging everyone who got shafted to do the math so it favors them have expected them to add another percent! Kind, Keyles said of London, they 'll write insurance for anything on an airline in... Next 24 months especially on a ship of any kind, Keyles said re-read ) #! We are taking our first River cruise website on her car it, ask for.... 24 months especially on a ship of any kind, Keyles said Guarantee Future cruise voucher will be issued any! Described by cruisers by the risk-free Guarantee you may change your cruise reservation with notification Viking... At the start or the end of the trip involving United frequent flier points, multiple cancellations Future. Risky for us, so that you should be aware of started June,. To Viking or accidental money transfer, this PayPal invoice scam almost got.... The cruise community have recommendations about what we can do to pursue our complaint against Viking River cruise opportunity!, polishtraveler32, and so do suited with our service arrived and the 2019 was... It comes to travel math know why they are n't being used it might help, you are by!