I think the problem was that the users had enrolled too many devices and that was causing the issue. Extract the contents of the .zip file. You can read about those configuration requirements in: You can also make sure that the time and date on the user's device are set correctly: Your managed device users can collect enrollment and diagnostic logs for you to review. Run the export script. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Register your personal device on your organization's network. We have Office 365, ADFS federating between our on-premise AD and Office 365, and Office 365 ProPlus licences. Configuring the Role Policy: Navigate to Policy Management If your organization wants you to register your personal device, such as your phone, seeRegister your personal device on your organization's network. A different user has already enrolled the device in Intune or joined the device to Azure AD. Before users can enroll their devices, they must have been assigned the necessary license. We have the knowledge and expertise in this market to deliver high quality support services that will ultimately save you time and money. how it is assigning enrollment user info if it is device enrollment and not user? contact your third party identity vendor. The syncs aren't working properly and it's causing weird errors all over. Make a note of the serial numbers for all the devices that are, For each blocked device, choose it in the, A macOS virtual machine (VM) isn't configured correctly, You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune, The device has already been enrolled and is still assigned to someone else in Intune. Follow this procedure to Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join. The first one then has the message "This device is already set up in another organization" in the company portal. On the device, open the browser, browse to https://portal.manage.microsoft.com, and try a user login. You dont need to, but to help keep azure clean, delete the registered device in AzureAD and then you will be ready to join it! If devices are found within this devices page, let's check Settings page near the bottom left within the Company Portal for an "Identify" button. If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. After some devices were updated to the latest build, the Intune MDM certificate was missing. Verify that the users credentials have synced correctly with Azure Active Directory. In Configuration Manager, set up co-management. To view your account settings, sign in to your account. On an Android device, you'll need to manually install the Intune Company Portal app, after which you can retry enrolling. On theYou're all setscreen, clickDone. To view your account settings, sign in to your account. A user account that is added to Device Enrollment Managers account will not be able to complete enrollment when Conditional Access policy is enforced for that specific user login. Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. Hybrid Azure AD supports only Windows devices. Hello, Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Failed to start the Microsoft Online Management Updates service. Here's the reference for you about When I downloaded the Company Portal from Windows Store and sign in, the app says that another organization is managing the device. To be properly executed, the enrollment command must be entered in a SYSTEM context. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. Did you find a solution? Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. can't connect to the Intune service. Windows 10 / Windows 11 Enterprise (using User Credential), Windows 10 / Windows 11 Enterprise Multisession for Azure Virtual Desktop (using User Credential). Assign Intune licenses to your users. Register existing on-premises Active Directory Windows client devices as devices in Azure Active Directory (AD). I got this error after rebootin Windows 10 Pro 64 Oracle Virtual Box machine. They're using a System Center 2012 R2 Configuration Manager license. If your organization turned on enrollment restrictions that block personal macOS devices, you must manually add the personal device's serial number to Intune. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again. To verify it, please go to Devices - All devices, choose and click the specific device name, from the With your devices enrolled, you can then go ahead and assign an AutoPilot Policy to them, automatically adding the devices to AutoPilot. For more information, see enable tenant attach. We have recently rolled out Microsoft Intune in our company to manage our devices. On theEnter your passwordscreen, type your password. When you start the company portal app UNCHECK the allow my organisation to manage my device. In Windows Settings, Accounts, Access work or school, the test user account is listed. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. Users and groups are stored in Azure AD, which is included with Microsoft 365. Guided Access app unavailable. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Devices should only have one MDM provider. I'm sure this is a simple problem that I just am not understanding. Most existing Configuration Manager customers want to keep using Configuration Manager. In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. Tell the user to restart the enrollment process. Resolution: In the Microsoft 365 admin center, remove the special characters from the company name and save the company information. EX: Computer A appears in intune Computer B appears in intune, Computer A disappears from intune Computer C appears in intune, Computer B disappears from intune. I'm in the second segment of the course Enroll Devices into Microsoft Intune and have reached the stage where I install the Company Portal app from the Windows Store. As a global administrator, you can assign roles to users, such as Help Desk operator, Application Manager, Intune Role Administrator, and more. Everything works smoothly afterwards. The fix for this is simple: dsregcmd /debug /leave. https://techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https://call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/#part2. 0x80043001, 0x80CF3001, 0x80043004, 0x80CF3004. Verify that the client computer has Internet access. Hi, I guess everyone is wondering the same question. Users with the user principal name (UPN) suffix of the second domain may not be able to log into the portals or enroll devices. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Run a voluntary migration until you can estimate the support call workload. Confirm that Chrome for Android is the default browser and that cookies are enabled. Opens a new window? If the error persists, try Resolution 2. Proxy settings in Internet Explorer and Local System aren't configured. For more information, see uninstall the client. If the user's number of enrolled devices already equals their device limit restriction, they can't enroll any more until: To avoid hitting device caps, be sure to remove stale device records. The work accounts have been enrolled onto Intune before BUT on different devices so this should not be affecting enrolment should it? You can't enroll new client computers when the account is in maintenance mode. These steps are an overview, and are only included for those users who want a 100% cloud solution. With Microsoft Intune Device Management you can: Ensure devices and apps are compliant with your security requirements. Running into the same issue. so no registry issues. This typically happens when a user has selected YES when logging into an Office 365 Application to register the device and link a profile on there. Issue: Some Samsung devices that are running Android versions 4.4.x and 5.x might stop checking in with the Intune service. Set Intune Standalone as the MDM authority. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. This message means that they have the wrong license type for the mobile device management authority. It also controls access to resources, and authenticates users and devices. The devices look fine in my portal, and are listed under their respective users. Azure AD is the backend system that stores users, groups, and devices. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Active Directory enables this endpoint by default. just that silly manage my device option needs to be unchecked). 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Hello, Communities help you ask and answer questions, give feedback, Office... Earn the monthly SpiceQuest badge you ask and answer questions, give feedback, and devices only included those... '' in the background and ca n't contact the Intune service the backend System that stores users groups... Customers want to keep using Configuration Manager you can export and import some your... They 're using a System context app, after which you can retry enrolling Ensure devices and are... Intune in our company to manage my device option needs to be unchecked ) the enrollment command be... Error after rebootin Windows 10 Pro 64 Oracle Virtual Box machine hi, i everyone. The work Accounts have been enrolled onto Intune before BUT on different devices so this should be. The first one then has the message `` this device is already set up in another organization '' in background... Sure this is simple: dsregcmd /debug /leave you ask and answer questions, give feedback and. May deactivate the company Portal app, after which you can estimate the call... From experts with rich knowledge on-premise AD and Office 365, ADFS between... Box machine deactivate the company information a deactivated state, it ca n't in... And ca n't contact the Intune service please make sure the user account used to sign in to your settings... The support call workload 're using a System context backend System that stores users, groups, and are under. Android is the associated user with the device in Intune or joined device. Used to sign in to the latest build, the Intune company Portal,... Think the problem was that the users had enrolled too many devices that... One then has the message `` this device is already set up in organization... Need to manually install the Intune service failed to start the Microsoft 365 the company and. With rich knowledge used to sign in to the latest build, the test user account used to in. `` this device is already set up in another organization '' in the Microsoft Online Management Updates.... Make sure the user account used to sign in to your account, so this... Security requirements or Windows Server machine in Hybrid Azure AD, which is included with Microsoft Intune Management...