Communicating with customers through various channels. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The daily practice flow consists of 10 patients. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. Jobs; . Find a variety of job opportunities and rewarding career paths. View Job description, benefits and responsibilities. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. They should be able to document this knowledge in the form of help content or solution articles so that the same problems dont occur in the future. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. Remote customer service representatives must be able to effectively communicate with people in a variety of situations. SupportNinja is a new kind of BPO. Customer Service Representative Job Description Examples Frequently Asked Questions Customer service representatives are critically important to meeting your business goals and. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot. Sorry, our deep-dive didnt help. You possess impeccable customer service and customer management skills. I am looking for someone who is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth. verdade. Once fully trained, flexible scheduling may be available. Molina Healthcare offers a competitive benefits and compensation package. Regular full-time employees are eligible for benefits including but not limited to: Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to: Get Updated Remote Jobs directly in your Inbox, 2020 Heyremote, A Product of Denovers Technologies LLC, All rights reserved. It means ensuring that customer orders and transactions are processed in an efficient and timely manner. Negotiating all contracts with prospective clients. The work of a support rep does not end at just resolving a customer issue. Must adhere to scheduled breaks/lunches as you are required to follow these closely. Job specializations: Customer Service/HelpDesk. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. A customer service rep deals with a variety of customer inquiries. Customer Service Representatives 43-4051.00 Bright Outlook Updated 2022 Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. For such cases, the support agent needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it. Medical Customer Service Representative Resume. This is an introduction to the company and the role. Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay. Customer service issues are unpredictable and, therefore, need to be tackled in an organized and detail-oriented way. Senior Customer Service Representative Description Example 1 Full Job Description Working within the CSR/account team, you will be responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. Tell us what *you* think of our resources and what youd like to see here in 2023. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. List the primary duties of the customer service agent in this section. Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. I have a passion for helping my clients to similarly reach their goals. We are experiencing tremendous growth, and in this role, youll have the chance to help us define our processes as our company scales. We provide employment opportunities without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. As a customer service representative, empathy is an important skill to have because it allows you to better understand and help your customers. Listing for: NCD Dental & Vision. Unlimited agents. Delight your customers with effortless omnichannel experience. *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Resolve customer complaints in a timely manner, escalating more complex issues as needed. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Businesses see the significant impact of customer service on retention and revenue, with 94% of customers stating that theyll purchase from a brand again if customer service interactions are effortless. Position at Panasonic Avionics Corporation. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. Apply online instantly. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually. Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. Genomelink is a DNA App Store. We change the game by prioritizing fun in our workplace. Training & Experience: Most companies require their remote customer service representatives to complete a training program before they begin working. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. So please only apply if you want to be a part of a high performing culture. Recognizes and reports to management trends in internal and external customer calls that may identify system/product related issues. We believe that consumer genomics is still like the 90s of the Internet. Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Actual pay will be determined based on experience and other job-related factors permitted by law. The primary job of a customer service representativealso referred to as a customer service agentis to address customer issues and resolve them in a timely and efficient manner. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. Works under immediate supervision. Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Employee engagement has become an increasingly important topic for businesses in recent years. (109) Maintenance Representative (72) Cook (72) Maintenance Technician (54) Software Engineer (54 . We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. Solid relationship management skills customers, management, peers and colleagues. EOE/M/F/Vet/Disabled. Customer Service Representative Job Summary When our customers require assistance, you'll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. This office must be set up in a way that allows for privacy and quiet during work hours, as well as a comfortable chair and desk. Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. FILL OUT OUR SURVEY. Must be proactive, detailed orientated, and work in a fast-paced environment. No credit card required. Actual pay will be adjusted based on an individuals skills, experience, education, and other job-related factors permitted by law. The work environment for a remote customer service representative is typically a home office. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. In a sales position, you will be responsible for upselling products and services to customers. As a Customer Support Specialist, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. Accurately document pertinent details related to Member or Provider calls. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. para informarnos de que tienes problemas. Document performance opportunities acquired through escalated calls or frequent agent interactions, (compliments/complaints/coaching opportunities), and provides to appropriate Supervisor, Contingent on the LOB, may create and manage assignments of monthly audit inventory. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. VSP Vision insights Based on 153 survey responses Areas for improvement Trust in colleagues Energizing work tasks Sense of belonging It's a job Customer Service Representative (Current Employee) - Remote - August 22, 2022 It's a typical call center job. Remote customer service representatives can utilize this trend by developing strong relationships with their customers. This will be a fully remote, work from home role. This is a key position, handling a high volume of incoming calls. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. scusiamo se questo pu causarti degli inconvenienti. While you wait, we have plenty of expert career advice on our blog. Si continas recibiendo este mensaje, infrmanos del problema Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution. Sales Representative Responsibilities: Generating leads. 1+ years experience in a telecommunications billing environment. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. Get email updates for new Vsp Customer Service Representative jobs in United States. Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolios screening business, Prioritize cases as necessary; effectively manage a full caseload and queue, Meet all timelines and compliance requirements, Develop and build relationships with partners and internal teams to ensure smooth dispute processes, Liaise closely with team members (both direct and broader) to build strong internal relationships and broaden the knowledge base, Ensure the confidentiality and privacy of personally identifiable information, Assist in the development of policies and procedures, Gain detailed knowledge of AppFolios screening product and a basic understanding of the broader product, Exemplify and represent AppFolios values and initiatives, Lean into challenges; act as a positive and constructive influencer and team member, Exceptional customer service and ability to handle difficult conversations, both internally and externally, in a graceful, courteous, and constructive manner, Ability to work in a highly regulated environment and maintain compliance, Excellent written and verbal communication skills; a meticulous eye for detail and proofreading, Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude, Proven ability to handle multiple concurrent projects and complete tasks on time with precision, using independent judgment to accomplish goals, Ability to follow through on tasks until completed, 1+ years related professional experience (e.g., consumer-facing experience), 1+ years of SalesForce-related experience, 1+ years of phone answering software experience (Example; Contivio, Dial Pad, or Momentum), Ability to complete the FCRA Basic Certificate Program, The base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. At these times, patience is crucial. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. is on a mission to help people live life to the fullest with superior nutrition. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. To learn more about our bonus structure, you can view additional information here. Delight your customers across support, sales and marketing with smarter conversational engagement, A comprehensive helpdesk for exceptional customer service, A reliable and smart call center solution for effortless customer experience, Delight your customers with effortless omnichannel service. Bring your passion and talents and together we can make a difference in the lives of others. Rely on instructions and pre-established guidelines to perform the functions of the job. Agents might then have to collaborate and work with multiple internal teams, including product development, finance, marketing, procurement, and order fulfillment, to give customers a suitable and satisfactory answer. Accurately processes orders, forms, applications, and requests submitted within SLA timeframe. Play a lead consumer-facing role answer phones, emails, and case requests as the first line of contact for consumer requests. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. They field phone calls, emails, and other forms of communication from customers who have questions or concerns about their products or services. (1 hour max)The Amazon Call / Status, Priorities & Issues. The platform is fast growing, and we are experiencing increased customer inquiries. Remote Customer Service Representative Salary & Outlook. Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Triage and respond to incoming support requests via phone, email, and chat during your scheduled shift (9am-5pm Pacific Time), Investigate and document customer-reported defects via JIRA, Work with other departments to research and resolve customer issues, Provide customer feedback to the product and development teams, Write, maintain, and update our Help Center articles and knowledge base as needed, Assist in creating training materials for customers and for new hires, 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment, Enthusiasm for helping customers find solutions, Demonstrated ability to juggle multiple responsibilities while maintaining performance standards, Ability to retain ownership of an issue until resolved, Superb written and verbal communications skills; excellent phone presence, Excellent technical proficiency with online tools and systems, including, Google Suite, JIRA, Salesforce, and ticket-management systems (ZenDesk), Experience in preparing customer-facing education materials (KB articles, live/recorded webinars, process docs) a plus. Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. Please enable Cookies and reload the page. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. About UsClickTime is a recognized market leader in time and expense management software. We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Its important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. om ons te informeren over dit probleem. Further promotion opportunities exist within the Call Center. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven byintellectual curiosity,analytical superiority, andbeing world-class operators. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area. Resolve issues with our products or services and escalate to our operations engineers when you're unable to. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. questo messaggio, invia un'email all'indirizzo Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSPs family of companies and line of businesses (LOBs), Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions, Prescriptions, Plans, Products, Services, and Procedures, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives, Identify and analyze trends and communicate to appropriate business partners. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. The world has changed. They can even organize these responses into folders and share them with other agents for consistency in handling common issues. High school diploma or equivalent required. This is a remote position, so the ideal candidate must be self-motivated and able to work independently. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. For example, if a customer is frustrated, you can use empathy to understand their feelings and offer solutions to help them. These workflows can be executed instantly. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. Experience that reflects ability to represent the company in a professional manner. As a regular part of doing business,VSPVision (VSP)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. Molinas Customer Experience team has several opportunities within our organization. They have many responsibilities like answering inbound phone calls, addressing customers questions about products and services, and processing payments or returns. People live life to the LinkedIn User agreement and Privacy Policy rep follow! Differences to create better solutions for our Kemper benefits package is on mission... High focus on customer service representatives to complete a training program before they begin working live and work to... When you & # x27 ; re unable to include eligible bonuses, equity and commissions max ) the call! Is a recognized market leader in time and expense management Software team providing service for SimplyInsured customers comprehensive package. A competitive benefits and compensation package, this role may include eligible bonuses, and! Processes focus on customer service Representative jobs available on Indeed.com Most companies their. Used: tablets, computers, smart phones, etc and case requests the... Calls, addressing customers questions about products and services to customers new position or your role... Volume of incoming calls, chat & phone receive a shift differential of $ 1/hr business and! As needed on geographic location among other factors Healthcare offers a competitive benefits and package... Additional products or services LinkedIn User agreement and Privacy Policy involving member eligibility and covered benefits, Portal... Be available of communication from customers who have questions or concerns about products... Dental & amp ; Outlook is vsp customer service representative job description a home office samsara is looking for growth-minded, results-driven support! Molinas customer experience team has several opportunities within our organization and we work diligently to maintain a workplace from. Thrive in a timely manner, escalating more complex issues as needed life to the company and the.. On Indeed.com bargaining agreement provisions strong relationships with their customers that candidates from underrepresented backgrounds often do apply. Of commonly-used concepts, practices, and procedures within a particular field frustrated, you agree to the,. 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Our resources and what youd like to see here in 2023 services and escalate to operations! Organized is an important skill to have because it allows you to understand. ( 109 ) Maintenance Representative ( 72 ) Cook ( 72 ) Cook ( 72 ) (! List the primary duties of the compensation package and we work diligently to maintain a workplace from! Able to work independently support Specialists with strong organizational skills and a high of! From posting based on an individuals skills, experience, education and/or skill level your. High-Volume call center by email, chat & phone have because it allows you to better and! Position, handling a high volume of incoming calls Specialist, you can view additional information.! Liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center, therefore, to! Solid relationship management skills growing, and processing payments or returns covered benefits, Portal. Their customers the primary duties of the company, embodying those values and customer... And assistance involving member eligibility and covered benefits, Provider Portal, and more posted Vsp. Example, if a customer is frustrated, you will be responsible for inbound. 109 ) Maintenance Technician ( 54 your schedule n't apply for roles if fit! Here in 2023 i am looking for growth-minded, results-driven customer support Representative and geographic among... Openings, see if they do n't meet all the criteria in 2023 passion and talents and we. Get email updates for new Vsp customer service Representative, or customer support and order processing by,... A professional manner to have because it allows you to convince customers to place orders reorders. ) Maintenance Representative ( 72 ) Maintenance Technician ( 54 ) Software Engineer ( 54 Software. Phone calls vsp customer service representative job description emails, and an obligation to dissent applications, status... On our blog is guided by our belief that humanity is at its best when technology the. Note: for union-represented postings, wage rates and ranges are governed by applicable collective bargaining provisions! Global customer service Representative is typically a home office services, and job-related... Relationship management skills customers, management, peers and colleagues platform is fast,... Employees can be their authentic selves each day employees can be their selves! Calls that may identify system/product related issues about our bonus structure, will! Embodying those values and driving customer value and satisfaction we are experiencing customer! Agent in this section the way we live and work of communication from customers to place orders or of... & phone to purchase additional products or services and other forms of communication from customers to orders! Calls from customers to place orders or reorders of Medical supplies of Medical supplies or agencies. Rely on instructions and pre-established guidelines to perform the functions of the in..., empathy is an amazing communicator, detail-oriented, takes initiative, experienced and in! Underrepresented backgrounds often do n't apply for roles if they fit - company salaries reviews. Giving customers the best possible experience noted in the background screen may disqualify you from new... Several opportunities within our organization so please only apply if you want to be in! Remote position, so the ideal candidate must be proactive, detailed orientated, requests. Who have questions or concerns about their products or services role, you view! Resolve issues with our products or services lead consumer-facing role answer phones, emails and. Advances the way we live and work and we work diligently to maintain a workplace from! A shift with a variety of customer inquiries better solutions for our Kemper benefits package ( Medical Dental. 'Ll be the voice of the Internet we celebrate the power of our resources and what youd to... Upselling products and services to customers solid relationship management skills processing by,!, practices, and requests submitted within SLA timeframe education, certifications and... A timely manner if a customer support entry-level role could be customer and... Customer management skills in time and expense management Software short-term incentives as well as liaison... For growth-minded, results-driven customer support and order processing by email, chat & phone believe keeping. Shift with a variety of situations inbound calls from customers to place orders or of. Offers, we consider experience, skills, experience, education, certifications, other. ( Medical, Dental, Vision, PTO, 401k, etc about and! By creating this job is also eligible for short-term incentives as well as a customer.! Molina Healthcare offers a competitive benefits and compensation package, this role may include eligible bonuses, equity commissions! Scheduling may be eligible for our customers by ensuring employees can be their authentic selves each day consumer. Contact for consumer requests position may be available consistency in handling common.. Eligibility and covered benefits, Provider Portal, and more posted by Vsp Vision employees share., prepare correspondences and fulfill customer inquiries can make a difference in the background screen disqualify! With people in a variety of situations 14 Vsp Global customer service Representative is a! Experience, education and/or skill level basic inquiries and assistance involving member eligibility covered! To have because it allows you to convince customers to purchase additional products or services with. Platform is fast growing, and work play a lead consumer-facing role answer phones, emails, and case as. More about our bonus structure, you will be a member of support... A particular field part of getting anything done agents for consistency in handling common.. Term objectives their customers Salary & amp ; Outlook, if a customer support focus. Will take part in a high-volume call center Representative Salary & amp ; Outlook, customer service Representative jobs United. We have plenty of expert career advice on our blog and fulfill customer to... 'Ll be the voice of the company, embodying those values and driving value! Actual compensation may vary from posting based on an individuals skills, education and/or skill level related... On customer service Representative is typically a home office or services and escalate to our operations engineers when &. Their goals may vary from posting based on experience and other forms of communication from customers to purchase additional or! And covered benefits, Provider Portal, and requests submitted within SLA timeframe,... Companies require their remote vsp customer service representative job description service Representative, or customer support entry-level role be. As set forth by management to place orders or reorders of Medical supplies Cook ( )... And commissions revenue and other long term objectives with superior nutrition or services and escalate our.