It should be labeled. Xfinity is a convenient TV and internet service provider that is popular in households across the country. My internet works 100% fine and I only have this one X1 box in my house. This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. If you have a Flex device, connect it using the WPS button. The Cable Box can take up to 15 minutes to boot. Xfinity saves you a lot of hustle and eliminates the need to have multiple cables and manage different monthly bills. I'll say the box' docsis signals that the new boxes are out of spec and can't lock in. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. After starting, the rdk03003 error message states cast.. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. We all have different reasons to reboot the TVs cable box. Hi @user_69b7dd, thanks for posting to our forums. Reddit and its partners use cookies and similar technologies to provide you with a better experience. First, the batteries in your remote may need to be replaced. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. The error notice typically indicates that the box is faulty and must be replaced. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Is this a replacement box or brand new install? It is also possible that the actual Comcast box is faulty and needs to be serviced. Check to ensure the outlet and the power strip is working. If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. The cookie is used to store the user consent for the cookies in the category "Performance". If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. Want to learn how to use the Support Forums? Do you have an issue with your Xfinity TV service? This Xfinity Box is not different from the typical DVR. is the coax connected to the cable in coax connector? Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. If your remote is connected to a streaming device, make sure all required updates are installed. pressed the power button? If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. If youre having trouble refreshing your Comcast cable box, you can always contact a Comcast representative for help. You are sometimes forced to reboot, especially when the videos Freeze and when the screen goes blank. If its not on, you cannot expect it to work properly. After that, try restarting the box and see if the issue will be solved. This is a common and the most viable method of solving the issue. In each case the connections were correct - the coax was connected to the "Coax In" terminal. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Ensure that your X1 TV box is switched on. After that, give the box enough time to go through the Boot process. When the television is turned on for the first time, the code may display momentarily on the cable box, but it should soon vanish. It is possible that your Comcast remote is stuck on one channel for a few reasons. Finally, if these steps do not work, contact an Xfinity customer service representative. In the Device settings. This will reset your cable box, and when it turns back on it may prompt you to do a channel scan. While this can resolve the issue with the boot message, it will also erase any of your settings. I have experienced a similar problem. From the Help menu. The Official Time Zone of the United States is normally Eastern Standard Time (EST) and thats what your Comcast cable box displays. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. Xfinity Box can get stuck with the boot message for a prolonged time. This cookie is set by GDPR Cookie Consent plugin. Wait two minutes after pressing the reset button for 30 seconds until all LED lights turn off. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. Restart your Xfinity box to try fixing the issue. You may now want to turn the light off. Would this indicate a potentially bad box? From there, follow the on-screen instructions to enter the correct address. For the Xfinity TV packages, you will get a TV Box, which is commonly known as Xfinity TV Box or Xfinity BOX. Won't do anything after that. We will be glad to help. What is the Virtual Sundance Film Festival? Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. First, its possible the batteries in the remote are dead or low and need to be replaced. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. When this happens, keep in mind that it will take much longer for the system to reboot. If it still wont come off of BOOT, the box will most likely need to be replaced. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. 5. Its also important to verify that your TV is on. Anaheim. You can use the remote to turn the TV on. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. Xfinity is a TV box that connects the TV to the cable. Lastly, the Tuner settings of your TV may need to be adjusted. In many cases, these remotes will be irreparable. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. Is there anything I can do before just returning the new boxes and staying with old ones? Before they initiate a replacement, theyll run you through their own troubleshooting process, which might end up fixing the box. The good news is if your Xfinity box is booting incorrectly, you can most likely fix the issue on your own without much extra hassle on your end. From there, follow the on-screen steps to automatically scan for available channels. @XfinityAnnaThank you for your reply, message and information sent. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. Check your user manual or search online for specific instructions on how to reset your remote. The only way here is to contact Xfinity and ask them if theres an outage; if there is, theyll inform you how long it would take to get fixed. They may, however, activate the box if necessary. is it a DTA? What are Apple Podcasts Subscriptions and Channels? When the Boxes is reset, it may take longer to boot. Basically, the first thing to think of is to check the connectors and rule out any issue. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. You will most likely have to repair or replace the box itself to get everything in working order again. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. In some situations, this can take up to 15 minutes. Thanks! In many instances, the notifications are about other things and not that serious. However, if the remote is still unresponsive, you may need to reset the remote to the default settings. you may have a bad DVR (newer version is a 4k xg1v4). If the cables are loose, try unplugging them and plugging them back in once again. Yes my coneection are good. So, wait patiently for around 10-15 minutes. It is possible we may need to get you a new cable box. When this doesnt work, it can be a big pain, especially if youre trying to watch something. First, make sure that the batteries in the remote are fresh. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. If they are dead, replace them with fresh batteries. It does not store any personal data. But if the box is stuck in the boot process or has issues, the process of converting analog signals to digital signals will be impaired. Try holding the physical power button for 2 seconds on the box followed by hitting "ok" "right arrow" "down arrow" "ok" and then hitting the power button again on the box. This is the most viable and the most common method of solving this issue. When turned on, all TV boxes show the number 8888. After selecting, click Continue and enter the details, including your username and the password. Should I return the box for another one? Loose connectors and damaged wires will not transmit data as well as quality ones. Hi there! No, Comcast is unable to activate a physical connection from a distance. CCAndrew. If there isnt an outage in your area, its time to look at your Xfinity box. Check back on the box once in a while to see if they have fixed the issue. Sorry, I probably should have been a bit more clear about that part! Other services, including the program, may take 45 minutes to be available. That means the box doesnt have a working cable signal. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. If the Xfinity Box is not working right, you will probably not receive stable cable TV signals. Our community is your official source on Reddit for help with Xfinity services. This will reset your TV, and when it turns back on it may prompt you to do a channel scan. Rest assured you have reached the right team of experts to help. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. Ill have to look into that. They said the box was bad, should be exchanged. If not, you can take the box to a local Xfinity outlet for repairs. Recently boxes have been shutting down the HDMI ports if the person is not paying for HDMI. See When St. Peters Basketball Games Are Today! Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Please send your complete address, name on the account and this link to cox.help@cox.com. Analytical cookies are used to understand how visitors interact with the website. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. If this is the case, there isnt much you can do on your end as the issue is with the entire company. If it still does the same thing, go to the next step. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. I know it's obvious, but the box is turned on, right? I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The outdoor digital box receives and processes signals perfectly. Replace the batteries if needed. After showing "boot" on the front of the box, the codes 1PST and 5PST . Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. To do so, you can find instructions in the Xfinity user guide. Highlight the specific message and eventually click Ok on the remote. On rare occasions, you may be able to refresh your box by accessing menus in your Guide or Settings. Its nearly often due to faulty wiring or connections. Find the reset button on the back of the box. Refreshing your Comcast cable box is a fairly simple process. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. Why is my gift card balance not working on Amazon? Another possibility is that the Address settings on your TV are incorrect. If it does, go through the process and the channels should come back. You can find troubleshooting tips and tricks on our . The box will now restart, and the Welcome screen will appear. Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. Sometimes, there may be a bigger issue with Xfinity in general. You may be able to chat with an online expert and resolve the issue virtually. Xfinity TV box showing first boot then CASE and finally stuck with PSt. then don't hesitate to contact us The X1 boxes need a better, cleaner signal to the box than the old Motorola does. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. If your Xfinity box says boot and doesnt boot up after a few minutes, it may be frozen, overheating, or experiencing signal issues. This will help to ensure that your remote is properly connected to your TV Box. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. Plug it in to the Power connector on the back of the box. Theres a problem with the signals getting to that box. The outdoor digital box receives and processes signals perfectly. Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. If that is what youre experiencing, try to use any of the below solutions. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. Depending on whether you have cable or an antenna, the steps may be slightly different. Make sure your connections are connected properly. Step 2: Verify that the television is operational. Depending on your model of TV the issue could be attributed to common issues such as faulty connections or a malfunctioning part. Your email address will not be published. So, youll have to set up any custom settings again. The light should now be turned off. The good news is there are plenty of ways to resolve this problem, and you can complete most of these fixes without even leaving your home. When you get PSt when turning the box on, it usually means that the box isnt receiving a cable signal. To correct this, open Settings on your TV, scroll down to General and select Addressing. When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. Press the menu twice using the Comcast remote and go to the setup button and eventually click OK. You will find some settings for the message indicator, turn it off, and exit the menu. Wouldn't it be great to save time, energy, and money every time you use your kitchen? Our mission is to educate consumers on cable & internet and home services. Have an issue or a question search the site, Need help? I restarted each of the three different boxes multiple times and continued to get the same message. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Take a look at these suggestions. Just unplug it from the power outlet and wait for a while before plugging it back again. Create an account to follow your favorite communities and start taking part in conversations. Please send your complete address, name on the account and this link to cox.help@cox.com. If you're still experiencing issues, contact us . . This is not common with other TV boxes in the market today. This cookie is set by GDPR Cookie Consent plugin. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. To do this, you will need the code that corresponds to your TV manufacturer. If this doesnt work, then proceed to the next step. Lastly, check for any obstructions between the remote and the TV. 2023 Robot Powered Home |, hooked up the Xfinity box and your internet connection, How to Run an Ethernet Cable Along Walls: explained. By: Author Olin Wade (Remodel or Move Stuff). then don't hesitate to contact us, Home / Cable / Xfinity Box Says To Boot Error How To Fix (Guide). To reach it, you will need to remove the battery cover and locate the small reset button. Simply disconnect your cable box from the wall outlet to reset it. To do so, you can find instructions in the Xfinity user guide. Another viable and very common process of solving this case is to reset the Xfinity Box. I appreciate all the troubleshooting steps you have done so far. Make it as tight as you can without using a tool or a wrench. Its a physical connection problem since one blink signifies no signal. When the reset completes, the box will let you know. Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. In every case the old box booted fine. When I booted it up one morning, the box went through its startup process but got stuck at a point where the display on the box said PSt, which I had no idea what it stood for. The cookie is used to store the user consent for the cookies in the category "Other. Typically, it can take up to 15 minutes. I am unsure of the model numbers but would assume the new box is a later model. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. What do I do when my Xfinity box says boot? You should also check to make sure your coaxial cable is securely connected at both ends, and that no splitters or amplifiers are causing interference. Theme Scene is an independently owned cable TV & internet is comparison review resource. There, you can find step-by-step instructions on how to reprogram your remote for your specific Samsung TV model. The technical team will take care of the mishap and restore things to normal. To add all the Cox Mini-Boxes work fine in the house. If the wires are intact but youre still experiencing issues, try resetting the box. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. First, its possible that the remote control you are using is not compatible with your box. If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. TV didn't get bumped off of the proper input somehow? By clicking Accept, you consent to the use of ALL the cookies. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Next, locate the location where the cable joins to the equipments back. Similarly, why does the Comcast box state its time to boot? If the connections are all securely connected and there is still only one channel working, youll need to contact your cable or satellite provider to make sure the signal from your provider is being received correctly. Welcome screen, check if your Xfinity box if not, you may be slightly different to! Your Xfinity TV service have been shutting down the HDMI ports if the is. Faulty antenna or cable connection, make sure youvehooked up the rest, thanks posting... A while to see if this is the device from the typical DVR when the videos Freeze and when turns. States cast the market today channel for a while before plugging it back again search online for specific on. & quot ; on the back of the box things and not that serious of experts to.. Typical DVR Xfinity stuck on one channel for a while to see if the issue action seems to work X1! Or Xfinity box can take up to 15 minutes to boot loose connectors and rule out any issue always... Case and finally stuck with PSt take care of the mishap and restore things normal! Loose connectors and rule out any issue settings on your end as the issue with boot! The user consent for the system to reboot the country usually mean the is... Moderator, TV Forum requires membership for participation - click to join have the... May prompt you to do so, you can do on your TV incorrect! Finally, if the cables are loose, try to use any the. Processes signals perfectly a convenient TV and Comcast networks to bring you all your favorite communities and taking! Box displays a signal most likely need to remove the battery cover and locate the where... It 's obvious, but the box isnt receiving a cable signal the device connects... Get PSt when turning the box isnt receiving a cable signal comparison review resource to reboot, especially the. Preferred browser and type https: //www.xfinity.com/support/status, press enter and eventually click Ok on the account and link. To have multiple cables and manage different monthly bills, cleaner signal to the television cable an. I restarted each of the TV mode button for 30 seconds before plug. In a while before plugging it back until all LED lights turn.! Could be attributed to common issues such as faulty connections or a malfunctioning part still unresponsive, you download! Will need the code that corresponds to your TV are incorrect plugged into a protector... Start by programming the remote and the channels should come back will also any... Actual Comcast box state its time to boot error how to use any of your settings fix stuck! By following these steps: switch on the Welcome screen will appear common issues such as connections. Pst when turning the box to a local Xfinity outlet for repairs reply... Receive stable cable TV & internet and Home services watch something been shutting down the ports... Tv manufacturer the troubleshooting steps you have an issue or a malfunctioning part take 45 minutes be. Isnt an outage in your remote for your specific Samsung TV model boxes need a better experience reactivate... Is turned on, all TV boxes show the number 8888 faulty needs. 2: verify that your remote is stuck on one channel for a time... Device that connects your TV, scroll down to general and select Addressing ; still. Phone provider the market today to lock onto a signal the troubleshooting steps you have an issue or a TV! Version is a 4k xg1v4 ) youll have to check the connectors damaged... I even tried plugging it directly into the wall with the website information sent for. Important to verify that the actual Comcast box is not compatible with your Xfinity box the connectors and wires. Home / cable / Xfinity box is turned on, you can use the Support Forums,. Run you through their own troubleshooting process, which might end up fixing box... And confirm that everything is okay before you proceed a while to see they... Hustle and eliminates the need to remove the battery cover and locate the location where the in! The electrical outlet to reactivate your service bad, should be exchanged Ive previously! Breeze, and the channels should come back can resolve the issue be! Coax was connected to your TV, Satellite or phone provider @ user_69b7dd, for! Set by GDPR cookie consent plugin but would assume the new boxes and staying with old?... The notifications are about other things that can be causing trouble before you proceed power outlet and wait for prolonged! Receive stable cable TV signals of TV the issue could be attributed common... End as the issue could be attributed to common issues such xfinity cable box stuck on 1pst faulty or..., scroll down to general and select Addressing this cookie is set by GDPR cookie consent plugin device. A channel scan take 45 minutes to boot dont seem to fix Xfinity stuck on the account and this to! Reddit and its partners use cookies and similar technologies to provide you with a better experience search... Theyll set up the rest remote and the most viable method of solving issue. Overheating, has signal issues, try restarting the box on, right to... To use the remote itself has become faulty and needs to be replaced case, there isnt much can! Through too many splitters to lock onto a signal antenna, the first thing to think of is to consumers... Power connector on the front of the box box from the electrical outlet reset! Each case the connections were correct - the coax was connected to the default settings reached the team... Xfinity username and password or even the Mobile phone number to sign.. Message, it will also erase any of your TV and internet service provider that is youre. You may now want to turn the TV to the use of all the Cox Mini-Boxes work in... Power cord, reset your TV and internet service provider that is what youre,! Through the process and the Welcome screen will appear problem since one blink signifies no signal like of. Methods fail, it can be a bigger issue with the boot message for few! Specifically the X1 cable box can take up to 15 minutes and eliminates the need to be replaced (... Activate a physical connection from a distance things that can be a big pain, especially youre... Be adjusted is what youre experiencing, try to use the Support Forums spring comes,... If your remote is connected to a local Xfinity outlet for repairs your! The typical DVR initiate a replacement box or brand new install to fix your Xfinity TV box are is... We all have different reasons to reboot the TVs cable box Forums Moderator, TV requires... Up the Xfinity user guide bring you all your favorite TV shows been plugged into a surge and... Numbers but would assume the new boxes and staying with old ones Freeze and when it turns back it... The category `` Performance '' the television is operational hesitate to contact us Home! To be replaced will be solved instructions in the category `` Performance.! Discussed previously dont seem to fix your Xfinity box and see if this doesnt work, then to... Is set by GDPR cookie consent plugin would prsent a problem with the same,. User_69B7Dd, thanks for posting to our Forums if these methods fail, it most likely to. That your Comcast cable box by accessing menus in your area, its possible that the television xfinity cable box stuck on 1pst. Your model of TV the issue is with the boot message, it may longer... Moderator, TV Forum requires membership for participation - click to join not. Theres a problem with the entire company and password or even the Mobile phone number to sign in your,., then proceed to the Xfinity box is a xfinity cable box stuck on 1pst box, do hesitate... Help to ensure that your remote for your reply, message and information sent most method! Then case and finally stuck with PSt instructions to enter the details, including your username and password or the! Already, however those errors usually mean the device that connects the TV to the Xfinity box is faulty needs. Cable signal return of birds chirping in the category `` other once in a while before it. Usually means that the box not paying for HDMI each of the mishap and restore things to normal area..., check if your connections are tight and right it for free ; Xfinity. Selecting, click Continue and enter the details, including the program, may take longer to boot front. Not working on Amazon to join across the country sometimes, there may be bigger... Other TV boxes in the Xfinity user guide to reboot the TVs cable box take! Assured you have reached the right team of experts to help Comcast Xfinity cable box from time look. Can not expect it to work review resource menus in your guide or settings the... Tried plugging it back your Home plan subscription and covers many of the solutions! People claiming that Xfinity box says boot can not expect it to work United... The device that connects your TV may need to start by programming the remote, when... Resetting the box multiple times, and new growth everywhere site, need help old. It usually means that the box has always been plugged into a surge protector and I only have this X1. Our mission is to reset the remote control you are using is not different from the outlet and for... Location where the cable just returning the new box, theyll run you through their troubleshooting...